Page 3 of 3 for Multiyork Furniture Reviews

Customer Service
Communication Channels	Email

“I bought the Burghley dining table and within a few days had issue with the wood turning white. Was told it must have been subjected to water damage. Waited 6 months for replacement only for that to be now doing the same. Told that I should expect it if I continuously wipe a table down with a damp cloth even though I said its wringed dry and I only wipe down after dinner and then dry with towel. It's a dining table surely it should withstand wiping down and what would happen if a drink spilled? It's not fit for purpose. They are trying to pass it off as my problem! Appalling customer services, I spent a fortune with them but they don't care. Have same problem as above with sofa too with bobbling of material and told it was 'normal'. Very fed up customer, would never buy from them again.”

Helpful Report

Posted 8 years ago

“Well we started this in Dec 13 had sofas delivered June 14 as I have an heart attack at Easter made to pay for storage within weeks it was faulty- told new sofas would be made -didn't even come & see odd?- made appointment for delivery durning day came 7pm sat eve end Nov with only 1 sofa not 2 & no details to take faulty ones away, it didn't happen so following week sat asked for after 9am delivery came 7.45am and hole in fabric in 1 sofa plus about 10 other faults!! Had to have someone to come & check over them even more faults found so we had to have more sofas made (we went for different ones) We then found out that 1st set of sofas had a manufacturing fault thus why didn't come and check them out as they knew they had a fault but didn't tell us thus 2nd set weren't what we ordered as they changed design !!! 3rd set of sofas took months as even though we had afternoon in store in January they didn't put order in till late March - don't ask- came in the late summer of 2015 when son home from uni he found large hole in one of the cushions where cotton in sewing machine ran out thus top switched but not under , they sent a man out who sat on floor and so called stitched it by hand a think a 8 yr old could have done better so they said they would sent new cushion cover which they did but for wrong cushion!! Here we are in late April 2016 still waiting for cushion cover with no hole in it It has taken 2 1\2 years and still not got 2 complete sofas???????????? Also as we ordered spare cushion in white to go on new sofas they were not new and have not been replaced with the sofas thus we have old cushions on new sofa - a wasted nearly £200 Look some where else please it has been the must stressful items I have purchased ever and to be honest I don't even like the sofas we have - I just wish we could have our monies back, but we have no chance of that as they do not help one bit!!!!!”

Helpful Report

Posted 8 years ago

“Well we started this in Dec 13 had sofas delivered June 14 as I have an heart attack at Easter made to pay for storage within weeks it was faulty- told new sofas would be made -didn't even come & see odd?- made appointment for delivery durning day came 7pm sat eve end Nov with only 1 sofa not 2 & no details to take faulty ones away, it didn't happen so following week sat asked for after 9am delivery came 7.45am and hole in fabric in 1 sofa plus about 10 other faults!! Had to have someone to come & check over them even more faults found so we had to have more sofas made (we went for different ones) We then found out that 1st set of sofas had a manufacturing fault thus why didn't come and check them out as they knew they had a fault but didn't tell us thus 2nd set weren't what we ordered as they changed design !!! 3rd set of sofas took months as even though we had afternoon in store in January they didn't put order in till late March - don't ask- came in the late summer of 2015 when son home from uni he found large hole in one of the cushions where cotton in sewing machine ran out thus top switched but not under , they sent a man out who sat on floor and so called stitched it by hand a think a 8 yr old could have done better so they said they would sent new cushion cover which they did but for wrong cushion!! Here we are in late April 2016 still waiting for cushion cover with no hole in it It has taken 2 1\2 years and still not got 2 complete sofas???????????? Also as we ordered spare cushion in white to go on new sofas they were not new and have not been replaced with the sofas thus we have old cushions on new sofa - a wasted nearly £200 Look some where else please it has been the must stressful items I have purchased ever and to be honest I don't even like the sofas we have - I just wish we could have our monies back, but we have no chance of that as they do not help one bit!!!!!”

Helpful Report

Posted 8 years ago

“Delivered 2 chairs, and the back legs do not fit. 3 of the back legs have fixings for a different type of leg and one position, whilst having the correct fixing, was so badly alligned that the foot didn't fit. Having waiting months and spent over £2,000, I am very disappointed.”

Helpful Report

Posted 9 years ago

“Fabric on sofa and armchair has faded wear you sit within 5 months of purchase - reported it- multiyork have stated the report says this is normal and the matter closed. Good quality fabric does not fade within five months- therefore I must conclude that the fabric employed here is poor. Customer service were rude and most unhelpful and you cannot speak to a manager.”

Helpful Report

Posted 9 years ago

“Fabric on sofa and armchair has faded wear you sit within 5 months of purchase - reported it- multiyork have stated the report says this is normal and the matter closed. Good quality fabric does not fade within five months- therefore I must conclude that the fabric employed here is poor. Customer service were rude and most unhelpful and you cannot speak to a manager.”

Helpful Report

Posted 9 years ago

“Buyer beware. Excellent in store service, appalling after sales service. Refused to provide a leather swatch after purchase of 2 (expensive) leather sofas making it difficult to shop for home furnishings. Refused to give the RAL number or equivalent. Refused to give me the leather suppliers contact details. Refused to give me the dye hose telephone number. In short, completely unhelpful. Buy your leather furniture elsewhere, most companies will provide a leather swatch on delivery as a courtesy and at a lower price.”

Helpful Report

Posted 9 years ago

“I felt it necessary to write as having visited their store the staff were brilliant Helped me choose fabric paid a deposit on 27 July advised delivery for September then received a letter advising delays on fabrics would be October October came I had to call multiyork delayed to November again had to call As furniture had not been made problems with fabric so another letter in post to incorrect address advising delivery estimated for 21 December but not a definite the chair would be delayed to January 2016. Unbelievable in the Meantime have loaned me a sofa which is not comfortable. I have made so many calls emails I have completely lost faith in the company. Customer services have apologised but really multiyork 6 to 7 months waiting for Furniture feel completely let down and would not recommend you . Odell DressOdell DressOdell DressOdell DressOdell DressOdell DressOdell Dress Press and drag to magnify or double tap to enlarge”

Helpful Report

Posted 9 years ago

“MultiYork look like they make great furniture but at a much higher cost than elsewhere. I was prepared to take that chance when they had a sale. The staff are fine in store, but I found serious problems once the deposit was taken. Firstly, I was told I would be contacted before the delivery date. I wasn't. It was only be contacting MultiYork that I found that they hadn't made the sofas yet after 7 weeks and that there was a problem with the material and it would be another 7 weeks. During this additional 7 weeks they mailed me a £100 off voucher along with their latest sales, very good at mailing you the sales stuff, rubbish at keeping their active customers informed. I was given a new date, but again not hearing anything, I contacted MultiYork to find out that they were still having problems with the material. Only this time they offered to change the material to one of the same grade/standard as way of compensation. Which if they'd have done this before, I probably would be writing a much better review. On pressing them for actual compensation, I was informed they'd only offer goodwill after delivery of the sofas and that they'd contact me once they'd been able to check the material. That contact didn't come and rather than chasing them for a 3rd time, I cancelled my order and went to Next saving myself over £1,000 for the same thing and having it delivered still before MultiYork could manage. By this point I had no trust left in them regarding the goodwill, likely it would have just been another money off voucher to use in store rather than discounting the original order. In short, MultiYork, great at taking your money but you simply can not trust them to deliver or keep you informed which is appalling considering the high costs that they charge. Worst customer service I have ever had the misfortune to experience.”

Helpful Report

Posted 9 years ago