My Car Check Reviews

Name: My Car Check
Address: My Car Check, Strata House, Kings Reach Road, Stockport
Rating: 4.51

4.5 Rating 4,531 Reviews

89 %

of reviewers recommend My Car Check

Company Reviews

Questions

Metrics

4.5

Based on 4,531 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Email:

support@mycarcheck.com

Location:

My Car Check, Strata House, Kings Reach Road
Stockport
SK4 2HD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of money. Information incorrect”

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Posted 4 years ago

Thank you for leaving a review for My Car Check. We would like to understand more about this feedback, so that we can understand why you feel the information on your check is incorrect. Please can you contact us via the contact us page on our website https://www.mycarcheck.com/contact-us/

Posted 4 years ago

“Not good , showing wrong information and send query about that and no reply”

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Posted 4 years ago

Hi Blessan Thank you for using My Car Check, the report on the vehicle you checked is showing outstanding finance. We've tried to contact the finance company, but unfortunately, as you can appreciate, their staffing levels are reduced due to the current outbreak, and we've not been able to get through. We value the quality of service we offer, and we're keen to get to the bottom of this issue as soon as possible. We replied to you this afternoon with this update; we've continued to try this afternoon, as soon as we hear from the finance company we'll get back to you with an update. Thanks My Car Check Team

Posted 4 years ago

“Rubbish , rubbish”

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Posted 4 years ago

Hi J K Thanks for using My Car Check, could you please get in touch so that we can help rectify any issues you've had with the vehicle report. We've not received a support request from you so could you please visit https://www.mycarcheck.com/contact-us and complete the form and we'll do our very best to help you. Thanks My Car Check Team

Posted 4 years ago

“Only problem is it wont convert to PDF so that I can file it.”

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Posted 4 years ago

“Excellent, Easy to do, Straight Forward, Little pricey though.”

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Posted 4 years ago

“Good prices and good app to have”

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Posted 4 years ago

“It provided exactly what I needed and what it stated for £2 I potentially saved £100's”

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Posted 4 years ago

“Have used their services a few times in the past. Was buying a used (2 year old) car recently, so I purchased a new "Comprehensive" package costing £14.99 Unfortunately, it was missing a lot of vital information, in particular, the estimated vehicle value. It's a very common car, so I couldn't see why this information was not included in the check. The market value of a vehicle is in their main selling points for the package I bought, and it's essential for the buyer for negotiation purposes when buying a used car. The company makes it very difficult for you to raise any kind of after sales query, or complaint. No phone number, no email address, and the online query form is useless, as I received no reply at all from them. I eventually raised the complaint through a third party, but it wasn't until the second time of raising the issue did I receive a reply. They refunded the money I paid, gave me the remaining credits to use in future, and offered an apology. However, they never said why the data was missing, or why they didn't reply to my query/complaint until the third time of asking. I did get a good deal on the car eventually, but it took me hours of researching beforehand to ascertain what the car's true market value was. That's one of the main reasons I used this company in the past, so that I could expect a business insider to have done all the legwork for me. It doesn't fill me with confidence that they did not explain why data was missing from the report. So, I am left wondering what else was guesswork, and if I could trust the report in future. I think they need to work on their aftersales, data collection, and complaints handling going forward. Other than this, it is a good service on offer.”

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Posted 4 years ago

Hi Michael Thank you for using My Car Check and taking the time to leave a review, we value our customers and the feedback you provide, we can only apologise that we did not respond to your initial enquiry. We will be investigating the issues you reported when using our contact us form, as this typically sends an email immediately after submitting the form to acknowledge receipt. Having reviewed the missing valuation, we contacted our valuations team; there had been a mapping issue with this particular vehicle model derivative. The model derivative is now correctly mapped; we have updated your vehicle report, and it is now showing a valuation. It's worth noting for the future that a vehicle valuation is provided free of charge on our factsheet level report. We can assure you that the vehicle data we provide on our reports is undoubtedly not guesswork, our team work hard to deliver the vital information accurately to our customers. We're glad to hear that you negotiated a good deal and we hope that you enjoy many trouble-free miles in your new vehicle. Thanks My Car Check Team

Posted 4 years ago

“My Car Check done what I wanted which is to check the history of a vehicle. Bought a bundle of 5 as it represents better value.”

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Posted 4 years ago

“Easy to use and does the job.”

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Posted 4 years ago

“Fast service and easy to use on line - does what it says on the 'tin'. Provided a quick reference before committing to a vehicle purchase.”

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Posted 4 years ago

“Purchased the day before, as my insurance company had pu tmy car as a right off, which it wasnt. Tried to sort out. Paid yesterday and saw it was. Went to check it was off today, but had to pay again”

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Posted 4 years ago

Hi Nancy sorry to hear you are not happy with the service you received. We have checked your account and you have only paid once for a basic check of £1.99 the check you carried our earlier and the one yesterday were all free checks which do not include the write off data. Please contact us to discuss in more detail via our website using the following link https://www.mycarcheck.com/contact-us/

Posted 4 years ago

“Delighted, the check prevented us buying a car with an insurance CAT registered against it, the seller wasn’t making any reference too”

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Posted 4 years ago

“It gave me the information that I required before I purchase a vehicl to make sure that everything was correctly described and that there was no outstanding finance, stolen issues or insurance write offs etc.”

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Posted 4 years ago

“Poor. Despite saying I would receive a full VIN, I received only a few digits.”

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Posted 4 years ago

Hi James we are sorry to hear you are not happy with the service you have received from My Car Check. Unfortunately due to data protection we are unable to disclose the full VIN number. You will be able to find this on the vehicle in various places, or if you're are not the owner then the DVLA may be able to help. if you wish to discuss this matter further of need any more help please contact us via our website https://www.mycarcheck.com/contact-us/

Posted 4 years ago

“Was checking on a car before I got it.”

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Posted 4 years ago

“Was a waste of time. I wanted to know owner history and this information wasnt available”

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Posted 4 years ago

Good Morning Andrew! we are sorry to here you was not able to receive the vehicle information you required. We would like to understand more about this and help with your enquiry. Please get in touch via our contact page on the My Car Check website https://www.mycarcheck.com/contact-us/ Regards,

Posted 4 years ago

“Really easy to use and u could pay with PayPal. Highly recommended”

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Posted 4 years ago

“Yes I feel I got a bit run away in the service you offered and submitted to pay £14.99 this is okay I am 74 and changed my car on 27th February and have not had dealer back up which on myself paying some £11.000 for my car feel this is bad on their part, plus I have not as yet received my V5 thats why I logged onto your service which has been very good and given lots of information many thanks for this, kind regards kelvin in kent”

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Posted 4 years ago

“Great simple and informative. Will definitely use again”

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Posted 4 years ago

My Car Check is rated 4.5 based on 4,531 reviews