My Car Check Reviews

Name: My Car Check
Address: My Car Check, Strata House, Kings Reach Road, Stockport
Rating: 4.51

4.5 Rating 4,526 Reviews

89 %

of reviewers recommend My Car Check

Company Reviews

Questions

Metrics

4.5

Based on 4,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Email:

support@mycarcheck.com

Location:

My Car Check, Strata House, Kings Reach Road
Stockport
SK4 2HD

Write Your review

Tell us how My Car Check made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My Car Check 1 star review on 13th May 2021

Annoyed Seller

My Car Check 5 star review on 21st October 2020

Gareth Shaw

My Car Check 5 star review on 8th July 2020

Osazuwa Omede

My Car Check 1 star review on 22nd May 2020

Mark

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It provided exactly what I needed and what it stated for £2 I potentially saved £100's”

Helpful Report

Posted 4 years ago

“Have used their services a few times in the past. Was buying a used (2 year old) car recently, so I purchased a new "Comprehensive" package costing £14.99 Unfortunately, it was missing a lot of vital information, in particular, the estimated vehicle value. It's a very common car, so I couldn't see why this information was not included in the check. The market value of a vehicle is in their main selling points for the package I bought, and it's essential for the buyer for negotiation purposes when buying a used car. The company makes it very difficult for you to raise any kind of after sales query, or complaint. No phone number, no email address, and the online query form is useless, as I received no reply at all from them. I eventually raised the complaint through a third party, but it wasn't until the second time of raising the issue did I receive a reply. They refunded the money I paid, gave me the remaining credits to use in future, and offered an apology. However, they never said why the data was missing, or why they didn't reply to my query/complaint until the third time of asking. I did get a good deal on the car eventually, but it took me hours of researching beforehand to ascertain what the car's true market value was. That's one of the main reasons I used this company in the past, so that I could expect a business insider to have done all the legwork for me. It doesn't fill me with confidence that they did not explain why data was missing from the report. So, I am left wondering what else was guesswork, and if I could trust the report in future. I think they need to work on their aftersales, data collection, and complaints handling going forward. Other than this, it is a good service on offer.”

Helpful Report

Posted 4 years ago

Hi Michael Thank you for using My Car Check and taking the time to leave a review, we value our customers and the feedback you provide, we can only apologise that we did not respond to your initial enquiry. We will be investigating the issues you reported when using our contact us form, as this typically sends an email immediately after submitting the form to acknowledge receipt. Having reviewed the missing valuation, we contacted our valuations team; there had been a mapping issue with this particular vehicle model derivative. The model derivative is now correctly mapped; we have updated your vehicle report, and it is now showing a valuation. It's worth noting for the future that a vehicle valuation is provided free of charge on our factsheet level report. We can assure you that the vehicle data we provide on our reports is undoubtedly not guesswork, our team work hard to deliver the vital information accurately to our customers. We're glad to hear that you negotiated a good deal and we hope that you enjoy many trouble-free miles in your new vehicle. Thanks My Car Check Team

Posted 4 years ago

“My Car Check done what I wanted which is to check the history of a vehicle. Bought a bundle of 5 as it represents better value.”

Helpful Report

Posted 4 years ago

“Easy to use and does the job.”

Helpful Report

Posted 4 years ago

“Fast service and easy to use on line - does what it says on the 'tin'. Provided a quick reference before committing to a vehicle purchase.”

Helpful Report

Posted 4 years ago

“Purchased the day before, as my insurance company had pu tmy car as a right off, which it wasnt. Tried to sort out. Paid yesterday and saw it was. Went to check it was off today, but had to pay again”

Helpful Report

Posted 4 years ago

Hi Nancy sorry to hear you are not happy with the service you received. We have checked your account and you have only paid once for a basic check of £1.99 the check you carried our earlier and the one yesterday were all free checks which do not include the write off data. Please contact us to discuss in more detail via our website using the following link https://www.mycarcheck.com/contact-us/

Posted 4 years ago

“Delighted, the check prevented us buying a car with an insurance CAT registered against it, the seller wasn’t making any reference too”

Helpful Report

Posted 4 years ago

“It gave me the information that I required before I purchase a vehicl to make sure that everything was correctly described and that there was no outstanding finance, stolen issues or insurance write offs etc.”

Helpful Report

Posted 4 years ago

“Poor. Despite saying I would receive a full VIN, I received only a few digits.”

Helpful Report

Posted 4 years ago

Hi James we are sorry to hear you are not happy with the service you have received from My Car Check. Unfortunately due to data protection we are unable to disclose the full VIN number. You will be able to find this on the vehicle in various places, or if you're are not the owner then the DVLA may be able to help. if you wish to discuss this matter further of need any more help please contact us via our website https://www.mycarcheck.com/contact-us/

Posted 4 years ago

“Was checking on a car before I got it.”

Helpful Report

Posted 4 years ago

“Was a waste of time. I wanted to know owner history and this information wasnt available”

Helpful Report

Posted 4 years ago

Good Morning Andrew! we are sorry to here you was not able to receive the vehicle information you required. We would like to understand more about this and help with your enquiry. Please get in touch via our contact page on the My Car Check website https://www.mycarcheck.com/contact-us/ Regards,

Posted 4 years ago

“Really easy to use and u could pay with PayPal. Highly recommended”

Helpful Report

Posted 4 years ago

“Yes I feel I got a bit run away in the service you offered and submitted to pay £14.99 this is okay I am 74 and changed my car on 27th February and have not had dealer back up which on myself paying some £11.000 for my car feel this is bad on their part, plus I have not as yet received my V5 thats why I logged onto your service which has been very good and given lots of information many thanks for this, kind regards kelvin in kent”

Helpful Report

Posted 4 years ago

“Great simple and informative. Will definitely use again”

Helpful Report

Posted 4 years ago

“quick and easy to use and very well priced”

Helpful Report

Posted 4 years ago

“Provided the wrong MOT and mileage data. Got the correct information from another car data check site that matched the service history.”

Helpful Report

Posted 4 years ago

Hi Laura, We are sorry to hear that you are unhappy with the results of the check you carried out with My Car Check. We would like to understand more about this, we can look into how we can improve our services. Please can you contact us via our website and we will carry out a full investigation on the vehicle data that you received. https://www.mycarcheck.com/contact-us/ Thanks,

Posted 4 years ago

“Super easy and fast to use . Very cheap :) Will use again”

Helpful Report

Posted 4 years ago

“Used this site for years back when it was old site I do all my car checks on here 10/10”

Helpful Report

Posted 4 years ago

“the imformation was not clear”

Helpful Report

Posted 4 years ago

Hi Steven Thanks for using My Car Check. We're sorry you found the information we provided was not clear on the Nissan X-Trail you checked. We'd really like to hear from you so that we can help you understand the report and also how we can improve our service going forward. Please use our contact form at https://www.mycarcheck.com/contact-us and our team will get back to you as soon as they can. Many thanks My Car Check Team

Posted 4 years ago

“Easy to use and good value for money”

Helpful Report

Posted 4 years ago

My Car Check is rated 4.5 based on 4,526 reviews