MyCozyBoots Reviews

Name: MyCozyBoots
Address: 2968 Patina Ct, Camarillo
Rating: 4.59

4.6 Rating 2,693 Reviews

90 %

of reviewers recommend MyCozyBoots

Company Reviews

Metrics

4.6

Based on 2,693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Love my new Ugg slippers to replace the old ones! Great price too! Thanks!”

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Posted 4 years ago

“Perfect! Fast shipping and the boots are amazing! Will definitely be buying more!”

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Posted 4 years ago

“Very easy ordering ... fast delivery”

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Posted 4 years ago

“Excellent shipping updates, quick shipping no issues at all with my order”

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Posted 4 years ago

“Great ugg slippers. And very fast shipping!!!”

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Posted 4 years ago

“I e written to the company on different platforms they provide to simply exchange a brand new pair of Ugg’s for a larger size, since a couple days, from day of delivery. Only today, which is 17 days past, am I receiving a response telling me I’m past the 14 days, along with sarcasm and rudeness in the response email. I emailed screenshot proof of a 2nd email sent June 25th (today is July 6), along with screenshots of messenger messages, that never received a response. I followed the website instructions of how to contact them. I emails and I Messenger’s, which is what contact me on the site lead to. Whoever is responding to me is rude and sarcastic and not saying their name when I ask.”

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Posted 4 years ago

I am sorry you feel this way. Our return policy is clearly listed on our website https://mcozyboots.com/pages/returns-and-exchanges, as well as on every product page with detailed step by step instructions on how to properly open a return request, so it can be processed. It is the responsibility of the customer to open a return within the return policy period. Emailing and sending Facebook messages, unfortunately, is not the way to get RMA. Our social media team is completely independent of the Returns department, and cannot process a return request. We appreciate your understanding.

Posted 4 years ago

“Very pleased with my recent first order, and will order from again. Fast shipping and great email communication from the company.”

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Posted 4 years ago

“Fast shipping, had the shoes I saw in Macy’s but couldn’t find them anywhere. Shopping experience was easy online and the shoes I bought fit perfectly. Now I’m being asked to leave a review for a $10 credit which is pretty awesome. Thank you My Cozy Boots!”

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Posted 4 years ago

“Shipping was fast good quality boots satisfied with my purchase.”

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Posted 4 years ago

“i tried to get in contact with you guys and I got no response. the shoes were not the ones I wanted”

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Posted 4 years ago

“I got my boots in 3 days. I’m very satisfied!”

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Posted 4 years ago

“I have tried to return the ugg shows I purchased five times. Two days ago an email said they will be getting in touch with me. I’ve written daily. They have a 14 day return policy but you must edit for a return authorization. I cannot believe they are so difficult to reach. Not a great way to do business.”

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Posted 4 years ago

“Fast delivery and easy online purchase. Loved the boots”

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Posted 4 years ago

“Order arrived very promptly, overall very happy with my shoes from My Cozy Boots!”

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Posted 4 years ago

“Shoes came very fast Excellent customer service”

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Posted 4 years ago

“Great company! Received what I ordered quickly.Very happy.”

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Posted 4 years ago

“Found the exact item I was looking for...for $50 less than the other sites. Placed my oprder...my boots came quickly and I could not be more pleased !”

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Posted 4 years ago

“Very hot and heavy sneaker. Supposed to be good for a lot of walking. Feet are a mess but hips feel better. Very disappointing considering the cost.”

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Posted 4 years ago

“I bought this boots for my mother in law. She just loved it. I am glad she is happy”

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Posted 4 years ago

“There return policy stated 30days however after 14days they didnt honor the return. Emailed this company 4times and never got a respond. I will never order from them again.”

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Posted 4 years ago

Hello Kathy, Our return policy is 14 days, which is clearly indicated on our Return Policy page, as well as on every single product page. The policy has remained unchanged since November 2019. We are sorry you missed the return period.

Posted 4 years ago

MyCozyBoots is rated 4.6 based on 2,693 reviews