“You took money from my account 39.99 no way of reaching you the number I got is not recognised I'm on benefits and you have took most of it I didn't subscribe to you and I'm going to fraud squad discusting”
“You have taken payment from my bank for something i have not done, signed up for, no information for me to query this, you are a scammer id be grateful if someone can contact me”
“Please be careful, they hide under the safety of big w and Woolworths but this site is a scam. If you open the box you can’t get a refund. The product was so cheap and nasty and nothing like the description. And we put it straight back in the box and never used it and now we aren’t eligible for a refund because the box is open so it can’t be resold. No safety for the consumer. Terrible. I have purchased two things of mydeal and been disappointed both times. You definitely won’t get what you think you are getting.”
“bought brush cutter Could not start it. Nobody could. Asked for refund. Sent it back. They sent it back to me saying fixed. Still wont start.
THEY DONT GIVE REFUNDS Even when i tell them it is LAW in Australia. DO NOT BUY OFF THEM!!! Still no refund.”
“Purchased Tablet from MyDeal and was sent one with a faulty battery. Took them one week to provide return label. I returned the item and australia post marked the item "couldn't deliver due to delivery location closed" i asked MyDeal customer service how long the seller is closed for and all i got is that i have to wait for the seller response and there is nothing much can be done from their end.”
“All the negative reviews are bang on. I wish I read them before I used the site.
I purchased a sink on Mydeal, the seller was Bubble Kitchen and Bathrooms. The item was delivered to the wrong address. I've been trying to get it either re sent or refunded. Have sent about 10 emails to Mydeal, Aramex (Delivery Co.) and the seller. All I get is the run around.
This morning I looked into my Mydeal account and the item history no longer works stopping me from contacting the seller. SCAM SCAM SCAM
DO NOT USE Mydeal. If you have any issues you get zero support. I've basically lost $350.”
“Absolute scam company that refuses to take responsibility for faulty products, despite advertising them as having a 12 month warranty. They will do ANYTHING to avoid giving a refund - even when the product arrives with a manufacturing fault.
It seems to be the business model of this company to give customers the runaround to avoid abiding by Australian Consumer Law and they should not be allowed to operate in this country. Bunch of lying scammers.”
“I bought a pet stroller from them and arrived damaged. I sent them several emails and called them. They didn’t do anything and every time were passing me to the seller who didn’t want to replace the item. The seller has been playing different games so that they won’t refund my money. I also left the seller a one star feedback which was not shown on their website. They only show 5 star reviews for this seller on their website.”
“Made a purchase and got nothing but stupid advice to "report matter to local police". No customer service whatsoever WOULDN'T RECOMMEND TO EVEN PEOPLE I DONT LIKE”
“False advertising.
Item that arrived was not the same as the item advertised.
Customer service unhelpful, rude and would not send me the correct item.
Do not purchase from this on-seller”
“They keep sending email advertisements that I don't want. Then when you complain, they keep sending them. Their unsubscribe buttons never seem to work, and I have just reported them to the Ombudsman.”
“Bought a Costway planter from Mydeal a few weeks ago - My tip. Don't.
Installation manual included in the product was incorrect, timber was cracked and chipping already. Reached out to seller and received correct manual but realised when trying to install that timber was wrong size and couldn't be out together. Supplier apologised for the convenience, asked me to measure timber sizes and offered $30 refund to get glue to fix it.... I sent back dimensions as requested but confirmed that the $30 refund is not acceptable as a solution and I wanted a full refund for defect product. They have offered $50 refund since.... I spent $250 on this. Escalated to Mydeal team and they advise to correspond with seller even after all of this? I don't know how they think it is acceptable to sell defect products and make it so hard to get a refund even with photos as proof. Please avoid.”
“Purchased a bike on their online site. Delivered to me in a large box the size of a single bed. Put bike together and it has many stability faults, missing parts and sharp edging where it should not be. I have emailed and sent images as requested to the sites 3rd party seller, Masses International, who make and sell the bikes using MyDeal as their site. My deal group told me I have to deal with the manufacture they didn't sell it to me,
when it came from Mydeal .... confusing and illegal. I was told they would return it and I would he refunded once they had the bike back up to 10 working days or more. I said no, I can't take the box in my car. It's far too big, so it can't happen like that. They won't refund me unless they receive the bike back and won't help me get it picked up by a courier either. This is also illegal to say. Their site says a refund is guaranteed on faulty items etc but they are lying to everyone. All I want is to send it back, but I want my refund before hand as I don't trust couriers delivering it or this company. But I can't get it to a post office so they won't help me anyway. This company is lying to their customers about refunds on their contracts and purchases. I am getting no help and being told illegal things. I have escalated to ACCC and A Current Affair. I am also contacting ATO and the fraud hotline has also advised this company has lied to consumers about refunds.”
“Picture doesn't match the actual item!
Completely different item arrived for what was in the ad!!
Interestingly since I complained the picture has been changed to more accurate picture to match the item.
However NO REFUND!!
Do not trust this website!
Extremely bad customer service as well!!”
“Advertising is fraudulent!! Completely different picture in ad for what I received.Refused a refund!!!!
Very °`^*"""pissed off and disappointed
After I complained though the picture had changed to more inferior product picture,matching the product.
Do NOT trust this advertising!The pictures are wrong and misleading!!!”
“Do not purchase anything from this website. They refuse to return the products and give a refund. Very bad customer service. I ordered Christmas tree , beautiful on the website and I received it totally different Christmas tree. Not happy at all”
