“They keep sending email advertisements that I don't want. Then when you complain, they keep sending them. Their unsubscribe buttons never seem to work, and I have just reported them to the Ombudsman.”
“Bought a Costway planter from Mydeal a few weeks ago - My tip. Don't.
Installation manual included in the product was incorrect, timber was cracked and chipping already. Reached out to seller and received correct manual but realised when trying to install that timber was wrong size and couldn't be out together. Supplier apologised for the convenience, asked me to measure timber sizes and offered $30 refund to get glue to fix it.... I sent back dimensions as requested but confirmed that the $30 refund is not acceptable as a solution and I wanted a full refund for defect product. They have offered $50 refund since.... I spent $250 on this. Escalated to Mydeal team and they advise to correspond with seller even after all of this? I don't know how they think it is acceptable to sell defect products and make it so hard to get a refund even with photos as proof. Please avoid.”
“Purchased a bike on their online site. Delivered to me in a large box the size of a single bed. Put bike together and it has many stability faults, missing parts and sharp edging where it should not be. I have emailed and sent images as requested to the sites 3rd party seller, Masses International, who make and sell the bikes using MyDeal as their site. My deal group told me I have to deal with the manufacture they didn't sell it to me,
when it came from Mydeal .... confusing and illegal. I was told they would return it and I would he refunded once they had the bike back up to 10 working days or more. I said no, I can't take the box in my car. It's far too big, so it can't happen like that. They won't refund me unless they receive the bike back and won't help me get it picked up by a courier either. This is also illegal to say. Their site says a refund is guaranteed on faulty items etc but they are lying to everyone. All I want is to send it back, but I want my refund before hand as I don't trust couriers delivering it or this company. But I can't get it to a post office so they won't help me anyway. This company is lying to their customers about refunds on their contracts and purchases. I am getting no help and being told illegal things. I have escalated to ACCC and A Current Affair. I am also contacting ATO and the fraud hotline has also advised this company has lied to consumers about refunds.”
“Picture doesn't match the actual item!
Completely different item arrived for what was in the ad!!
Interestingly since I complained the picture has been changed to more accurate picture to match the item.
However NO REFUND!!
Do not trust this website!
Extremely bad customer service as well!!”
“Advertising is fraudulent!! Completely different picture in ad for what I received.Refused a refund!!!!
Very °`^*"""pissed off and disappointed
After I complained though the picture had changed to more inferior product picture,matching the product.
Do NOT trust this advertising!The pictures are wrong and misleading!!!”
“Do not purchase anything from this website. They refuse to return the products and give a refund. Very bad customer service. I ordered Christmas tree , beautiful on the website and I received it totally different Christmas tree. Not happy at all”
“Ordered things which were given to hunter express to deliver. Both places unresponsive. Terrible serivce all round. Won't be using again. I tried to contact via facebook and was told to go talk to hunter express about the situation which I had to via facebook as the phone wopuld ring out. Hunter express said to go back to mydeals which i did via facebook and was told to contact the seller and then ignored. In the end the products were delivered but the seller never contacted me. The funiture suits the purposes but it was not worth the stress an agrovation. Never again!!!”
