My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service for this company is appalling. You cannot get hold of them via telephone or email. I have left numerous emails and no one has come back to me. I had a generic email to say there were production issues and now I cannot get hold of anyone to find out what is going on. It says here queries resolved in under an hour - absolutely not a chance, I have been trying for days.”

Helpful Report

Posted 4 years ago

“Ordered a blanket and a framed picture. Arrived very late. My-Picture’s customer service is truly dreadful, one of the worst I have ever experienced. Web site communicates via a Bot, which an answer phone message subsequently refers you back to! No chance of a call back, emails go unanswered. When the items finally arrived the blanket was OK (not great, just OK). Same for the printing, but the frame looked like it had been attached by a blind chimp. Items appeared well wrapped, but, if their web site is to be believed, had been in transit for 11 days, so maybe it took a hit. If My-Picture put a fraction of the energy into delivering quality products, on time as they do marketing (swamping you with ‘Special Offers’ - way before anything has arrived), my experience would have been entirely different. Will be going elsewhere next time.”

Helpful Report

Posted 4 years ago

“£20 for the smallest jigsaw, colours dull and lacking brilliance. Came minus a box. The idea is it is on a board. So no reference when building jigsaw, or means of storing it! When it arrived all the pieces were just sitting in a jiffy bag. Absolute garbage. Other companies I have ordered jigsaws from have much better presentation. When I contacted them to complain they offered me 50% off my next purchase with them - excluding delivery or special offers or discounts - but considering everything on their website is heavily marked up then discounted - it was a less than worthless gesture. Save your time and money and shop elsewhere.”

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Posted 4 years ago

“Ordered the picture face masks, not what is advertised, absolutely horrendous, badly made , picture really bad, and expensive. customer service appalling. DO NOY BUY FROM THIS COMPANY”

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Posted 4 years ago

“Mortified picture was awful . Sent a email a week ago no response as yet , so sent another one today !!!!”

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Posted 4 years ago

“Ordered a photo jigsaw as a gift for a friend. Price is the same as other well known companies but unfortunately not the same quality. Arrived in a flimsy brown “pizza” box with a picture stuck on the front in a bag. Of course, the box was crushed and damaged on arrival given the cheap quality and the fact it was just placed in a bag to be sent. Immediately tried to call, it was not possible to speak to anyone. Emailed my complaint with photographs. They are refusing to deal with the complaint and keep asking for photos of the jigsaw itself which was not my initial complaint. They take on average 2-3 days to reply to my emails but have gotten no further than sending me three emails not commenting on the photographs or offering a solution but asking for more pictures of the jigsaw. £30.00 down and unable to gift this to my friend.”

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Posted 4 years ago

“Easy to order at a good price. prompt delivery, undamaged”

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Posted 4 years ago

“I ordered a photo on canvas for a friend as a present she had it, in just over a week and she loves it.”

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Posted 4 years ago

“Bought book as a reminder of our daughter's wedding for her dad as he has limited vision and couldn't see photos clearly on laptop. Everyone loved it, thank you. I need to order some more now as others want one.”

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Posted 4 years ago

“Due to lockdown I ordered 2 photo cushions for my girls dad for Father's day. One each with their faces on. We are separated but as a keyworker he is not able to see them at the moment so the girls wanted to give him 'something to hug and remind him of them'. The cushions arrived today. They are beautiful and I wasnt expecting them to come with the inner too so that was an extra added bonus. Will definitely be a regular customer. Love these so much I may have to reorder them again for myself 😁”

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Posted 4 years ago

“very happy with my canvas and great quality”

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Posted 4 years ago

“Beautiful canvas, thank you ❤️x”

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Posted 4 years ago

“Really pleased with the picture I ordered it arrived very quickly and well worth the money I will be using my picture again.”

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Posted 4 years ago

“Very efficient excellent”

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Posted 4 years ago

“Quick easy service and product looks great. Will definitely use again.”

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Posted 4 years ago

“Good quality, easy to order. Happy with the price.My son was over the moon with the canvas of himself with his daughter.”

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Posted 4 years ago

“100% recommend to anyone prices a excellent delivery quick and quality of my prints 2nd to none. Fantastic”

My-Picture.co.uk 5 star review on 5th June 2020

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Posted 4 years ago

“Made my friend very happy great value”

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Posted 4 years ago

“I was really pleased with the framed print of a water colour I did. It really brings the best out of it.”

My-Picture.co.uk 5 star review on 4th June 2020

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Posted 4 years ago

“My daughter is so happy with her 1000 piece puzzle of her 2 gorgeous King Charles Cavaliers. Great piece of work & fast delivery thank you.”

Helpful Report

Posted 4 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews