My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT GO NEAR THIS COMPANY!!!! My original order of a framed family photo was placed at the end of May and I was debited £44.90 on 1st June 2020. The Hermes tracking page (when I managed to decipher it, as it was in German) stated that the item had supposedly been delivered to me on 4th June....OH NO IT HADN’T! Despite several attempts to resolve the issue, both by phone and email, I have been fobbed off and am still waiting! Having read the recent reviews On other review sites, it seems there is something afoot with this company and I find it hard to believe that any of the positive reviews are actually from real people.”

Helpful Report

Posted 4 years ago

“DO NOT GO NEAR THIS COMPANY!!!! My original order of a framed family photo was placed at the end of May and I was debited £44.90 on 1st June 2020. The Hermes tracking page (when I managed to decipher it, as it was in German) stated that the item had supposedly been delivered to me on 4th June....OH NO IT HADN’T! Despite several attempts to resolve the issue, both by phone and email, I have been fobbed off and am still waiting! Having read the recent reviews on other review sites, it seems there is something afoot with this company and I find it hard to believe that any of the positive reviews are actually from real people.”

Helpful Report

Posted 4 years ago

“I placed an order for a custom pillow 2 weeks ago. I was told production was complete and will be notified when its scanned by the courier. Still no news of my package. Ive tried using the customer service chat which just takes you to a bot each time and cant get through to an agent. Ive emailed and still no response and also I've sat on multiple phone calls awaiting an agent to pick up.... but yet again still no response. This was a present too. Im obviously one of few who've had a bad experience judging the reviews but Im appalled by the customer service. WOULDN'T USE AGAIN!”

Helpful Report

Posted 4 years ago

“Ordered my cushion in good time for Father’s Day ... I’ve received an email to say its out for delivery on 15th June ... still not received it So far I wouldn’t recommend this company”

Helpful Report

Posted 4 years ago

“Have still not received my order...!!!???”

Helpful Report

Posted 4 years ago

“still waiting for my delivery 16 days later and still no response from my-picture.co.uk would NOT recommend this company at all!”

Helpful Report

Posted 4 years ago

“I've not received my photo yet I'm not happy was for a present”

Helpful Report

Posted 4 years ago

“I have not received any of my order it's been 4 weeks now and they where for presents got an email saying it was it was in transit but not got it as yet”

Helpful Report

Posted 4 years ago

“The picture quality is so dark you can hardly see the picture, which when I went to order it it didn’t say poor quality.”

Helpful Report

Posted 4 years ago

“I’ve been asked to leave a review and I’ve still not received anything yet! It was late being made and I can’t get any shipping information to see if it’s ever going to be delivered. The photo cushion was for a birthday present and the birthday was yesterday. I’ve had to apologise that I have absolutely no idea what is going on with their present or when they will get it, spoils the sentiment a bit. Hopefully it will arrive soon.”

Helpful Report

Posted 4 years ago

“Still have not received my order and it has been 10 days absolutely gutted. Can not get hold of anyone to speak to and no tracking available!”

Helpful Report

Posted 4 years ago

“Still awaiting delivery 16 days after it was dispatched, I contacted my picture and was given a mass copied response and no help what so ever. Customer service is non existent. I was going to order several canvases but not now”

Helpful Report

Posted 4 years ago

“I am still yet to recieve my order. I've emailed several times chasing (no reply) , tried to call (no one ever answers) I would appreciate an update!”

Helpful Report

Posted 4 years ago

“My 3 canvases came all not correctly stuck onto the canvas leaving odd trimming of a white line on each canvas. Surprised they dont have a quality check in place. When i complained as these was gifts requesting my money back as i had to rebuy from photo box they fobed me off and then resent me some more after i said i didnt want or need them.”

Helpful Report

Posted 4 years ago

“I ordered my cushion 2 weeks ago. I was told a week ago this was on its way but has still not been received. I paid £25 including delivery and I am very disappointed as this was to be a present from my 6yr old granddaughter to her dad for Father’s Day. I have emailed several times and have not had a reply. Thank you for stealing my granddaughter’s money.”

Helpful Report

Posted 4 years ago

“I ordered a gift for fathers day 14 days ago.. fathers days passed and i still havent recieved my order! I am unable to track my order and when emailing them ive been told to wait another 5 working days till anythinga done about it! Dissapointed is an understatement.”

Helpful Report

Posted 4 years ago

“Terrible customer service and order never came”

Helpful Report

Posted 4 years ago

“we were so pleased with the 2 blankets for our granddaughters. We have ordered blankets and towels from you before and always very pleased. They are delivered so quickly too. Have passed on your address quite a few times”

Helpful Report

Posted 4 years ago

“My pictures was left out side so the card says when I looked no pictures was there”

Helpful Report

Posted 4 years ago

“I item has not been received this was very important as it was a cushion for my daughter following the death of her beloved pet. Very upset that it didn't come”

Helpful Report

Posted 4 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews