My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This "UK" company based in Germany is a waste of time. I ordered a canvas on 11/2/21 and have had 2 automated emails from them. One telling me there was going to be a delay in production and then another telling me that my product won't arrive until 3/3/21 (now 4/3/21 as of 10:55 on 1/3/21) This is naff all use to me as I ordered the canvas as a gift which I hoped to be giving on the 1st of March. I thought for a basic item from a "UK" company I'd given it plenty of time but I didn't bank on a 20 day lead time. I imagine there are abundant Covid and Brexit excuses that Das Bot can automatically spew at me but at the end of the day if you aren't in the UK don't pretend to be. If you are going to take 20 days to get something to me that I could get from a genuine UK company next day delivery....... Let me know and I'll take my business elsewhere. Update: just had a Brexit exception notice from UPS. Delivery pushed back to "end of day" on 4/3/21. How much longer is this going to go on? Reply from Mypicture was automated rubbish so no idea when my real delivery date will be.”

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Posted 3 years ago

“Ordered on 10th Feb and haven't received the product yet. Each time UPS updates the tracker it still stuck in Germany due to Brexit related issues. Customer service is very poor. you have to wait to 2 business days to hear from them and even then it not helpful. If I have known they were in Germany, I wouldn't have ordered as they are misleading customers to believe that they are from the UK. I don't recommend them at all”

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Posted 3 years ago

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Posted 3 years ago

“Brilliant quality and good price, really happy with my purchase”

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Posted 3 years ago

“Excellent quality canvas prints. Well chuffed!”

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Posted 3 years ago

“Great service, quality and delivery! Pictures are brilliant! Orders about 8 now. All been spot on! Well done!”

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Posted 3 years ago

“AVOID!!!!!!!!!... Placed an order on the 16th of Feb for a birthday gift, not arriving until 3rd of March well beyond the delivery slot, staff have been nothing but flat-out disrespectful on the phone with regards to handling the order. Birthday has come and gone. Use someone else.”

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Posted 3 years ago

“They are absolutely brilliant love them to bits.”

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Posted 3 years ago

“Do not use this company. Still awaiting delivery promised for beginning of February. They are based in Germany and not UK. Delays blamed on Brexit, very poor customer service and very poor delivery service. Will never use them again.”

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Posted 3 years ago

“Present for sister and she seems very happy with it. Delivered within a few days.”

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Posted 3 years ago

“Great value and very decent quality for the price paid. Would certainly recommend.”

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Posted 3 years ago

“Poor customer service, very poor communication and falsly advised as .co.uk company. I will not use your service again as I was let down”

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Posted 3 years ago

“Perfect of our favourite photos now on canvas.”

My-Picture.co.uk 5 star review on 19th February 2021

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Posted 3 years ago

“Very happy with my canvas picture and delivery was very quick”

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Posted 3 years ago

“Would like to thank mypicture for there services and prompt action when i had problem wuch was my fault great work and first class staff”

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Posted 3 years ago

“I ordered 6 canvasses of varying sizes, the delivery was very quick and quality is great. I was kept informed at each stage of the process. I highly recommend My-Picture and will be using them again”

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Posted 3 years ago

“Customer service excellent great price and fast delivery”

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Posted 3 years ago

“Love them. Absolutely stunning”

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Posted 3 years ago

“Service was good, delivery on time and price and quality excellent. First time I've ordered and no complaints.”

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Posted 3 years ago

“3 weeks delivery. I've constantly asked to be refunded and been ignored. Customers service is shocking as no one listens to a word you say. God luck...”

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Posted 3 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews