My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love my picture, it is lifelike and was delivered quickly. The quality is second to none. Thank you.”

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Posted 4 years ago

“Good quality pic and excellent colour.....hope it doesn’t fade!🤞thank you”

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Posted 4 years ago

“Quick and great picture”

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Posted 4 years ago

“The picture and overall quality of the canvas was brilliant”

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Posted 4 years ago

“The quality of the blanket is awesome will definitely buy from again”

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Posted 4 years ago

“Was disappointed with the size Really small ... other than That was a good clear picture”

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Posted 4 years ago

“Everything I have had from you has been superb, have had at least 6 different canvases”

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Posted 4 years ago

“Great company, I have ordered quite a few canvases, and not one have I been dissapointed with, great prices and fantastic delivery times, will be ordering again.”

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Posted 4 years ago

“The picture is wonderful and arrived sooner than I thought it would.”

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Posted 4 years ago

“Good quality. Fast delivery..the price was amazingly cheap and great service...”

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Posted 4 years ago

“This was my second time ordering from this company and both times I've received lovely products. Sadly this time our family dog passed away which was the reason for the canvas and it was spot on x”

My-Picture.co.uk 5 star review on 30th July 2020

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Posted 4 years ago

“Brilliant product better than i thought it would be”

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Posted 4 years ago

“I would not recommend this company. It promises deliveries on time but I am still waiting my delivery ( which was a wedding anniversary gift for 28th July) I ordered the gift for 27th to be sure it was there. It is now coming into 30th July and still no delivery! I have e mailed them 3 times. They e mail back with a standard letter( different person each time) asking me to contact them again in a few days if it hasn’t arrived. This is not acceptable. There are companies( I’ve found out since) that are less expensive and deliver on time! Would highly recommend to keep away from this company”

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Posted 4 years ago

“I ordered a photo cushion on 21st July for a special Wedding Anniversary Gift to be delivered on 28th July. I had an e mail on 22nd saying the order had been processed and would be delivered in 3 - 5 days ( making that 27th July latest date) it is now going into 30th July ( the anniversary has come and gone) and still no gift!! This was an expensive product compared to other companies that do the same sort of thing. A friend of mine ordered similar from another company and it was delivered on 27th ( we ordered the same time and date). This company is pathetic - when you query where the product is they say If its not there by the date get back to us. Then the next time they tell you to wait another five days and get back to them again!! My picture.Com is a waste of space- I would recommend you stay clear of this company and look elsewhere! Once they have your money they are not interested and each time you contact them It’s a standard message from a different person. Very poor - keep away!!”

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Posted 4 years ago

“I ordered two canvas photos from my daughter's wedding. The first one looks great. However the second one...of me...is totally unacceptable...they've cut off half of my head. I have emailed to ask for a refund. Watch this space! I cannot believe that they don't check photos before they dispatch them. Very disappointed.”

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Posted 4 years ago

“Why are MyPicture allowed to break the law? The Consumer Rights Act 2015 clear states that where a product is faulty the seller has one chance to put this right, otheriwse they MUST issue a refund. I ordered a photorug which was faulty. MyPicture sent a replacement, which was also faulty (as an aside - don't buy the photorugs as there is an inbuilt flaw in the materials used in the manufacturing process). I then asked for a refund. MyPicture told me I was not entitled to a refund as it is THEIR POLICY that they have TWO chances to put right any sales that are faulty or not fit for purpose. I've asked them why they think company policy overides the law, but they have been reluctant to respond. They have even since told me they will send me a diffent product as an alternative ! Why would I want that? If I wanted a different product I would have ordered a different product. Funny enough I also have a 2nd product outstanding that I ordered at the same time as the photorug (over a month ago). I waited 3 weeks for this to turn up, and when I contacted MyPicture they told me it had been returned due to an incorrect address. They told me I had to provide them with my correct address. I advised them that I had provided my correct address, that my details were correct on their website, and that I had just had my photorug delivered and that had the same address details. Their response was that I had to give them my real address. We just went round and round in circles until their customer services gave up and sent out a replacement product - which I haven't received yet. No, I'm not overly impressed with MyPicture......”

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Posted 4 years ago

“I have ordered several pictures from this company. All beautifully done, all arrived when promised. Would highly recommend them to anyone.”

My-Picture.co.uk 5 star review on 24th July 2020

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Posted 4 years ago

“Very happy with the picture.Quick delivery and good quality,highly recommended....”

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Posted 4 years ago

“Brilliant canvas couldn't be more happy with it, the picture wasn't the best to start with but am over the moon with it.”

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Posted 4 years ago

“Speedy delivery. Lovely quality canvas and an excellent price. I'd highly recommend this company.”

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Posted 4 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews