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My-Picture.co.uk Reviews

4.6 Rating 4,490 Reviews
90 %
of reviewers recommend My-Picture.co.uk
4.6
Based on 4,490 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult

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Ordered a canvas before new year and I'm still waiting
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Posted 4 years ago
Poor service poor communication Terrible customer care Non existent DO NOT order anything from this company My-Picture
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Posted 4 years ago
Shocking customer service. 3 out of 4 products have arrived after 6 weeks. Two of which are faulty. They are refusing to refund me! They are breaking the law.
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Posted 4 years ago
Order is delayed three times more than what they advertise and there's no communication in between. No t possible to contact in any shape of form. Submitting email form online is useless as they probably ignore all the emails. A scam located in Germany, not UK!
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Posted 4 years ago
I ordered a framed starchart on 13/12/20 as an Anniversary present. On 21/12/20 the starchart was delivered unframed. I contacted customer services immediately and explained it was an anniversary present for the middle of January. They contacted me and said they were sorry and would remake the order. It then took until 7th January (17 DAYS) before they remade the order. It was shipped and sent UPS. I was told it would be delivered this week. Tonight I checked and it was still showing it is with UPS. I rang them and they said it was still in Germany and to contact MyPicture.co.uk! So faulty order, delay in putting right the error, slow shipping and then item not delivered in time for the Anniversary. Waste of money, extremely poor customer service and lousy delivery excuses by UPS. Would NOT recommend this company to anyone if you want your goods to be right or delivered on time.
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Posted 4 years ago
Order didn't arrive so company said made up another and still nothing. Very disappointed quick enough to take money but not quick enough sorting out customer issues. Definitely not recommend
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Posted 4 years ago
My order was lost after 2 weeks of no delivery. Contacted customer service but only told to wait. Then contacted customer service again for refund but never got a reply. Tried telephone contact but got told by machine to contact customer service online . Terrible
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Posted 4 years ago
one of the frame is broken on the edge, and the back cardboard was not secured the the whole frame, maybe this is the reason why one of the corner is broken. Both frames do not have hook or string, how am i suppose to hang these frames up? I do not think we will order again
My-Picture.co.uk 1 star review on 9th January 2021
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Posted 4 years ago
Slow and poor quality
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Posted 4 years ago
Bought for Xmas and arrived on 7th Jan with NO communication. Very embarrassing as they were Xmas gifts! Thanks!
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Posted 4 years ago
Ordered products for Christmas and January 6th still waiting for them. It would have been nice to have received an email confirmation re-delay.
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Posted 4 years ago
massively delayed delivery despite pre-christmas guarantee. Appreciate that brexit caused issues but then revised delivery date was not met either
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Posted 4 years ago
awful company, rude and unreliable. placed an order a week before Christmas with guaranteed delivery before 25th it’s only just been delivered and after sending nearly 5 emails to cancel my order due to moving away they’ve still insisted and ignoring me and have now delivered the parcel. Still ignoring my emails for a refund. Don’t use them they are AWFUL
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Posted 4 years ago
Awful service. Placed an order on 14th December and another on 17th December, both had "guaranteed Christmas delivery". Finally received the order placed on 17th on 5th January but the first order still hasn't gone to production!!! I have messaged with no reply. Incredibly disappointed
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Posted 4 years ago
Do NOT use this company. They act as an in-between company that produce the poor quality goods in Germany. I ordered 3 jigsaws. They do not come in boxes with the picture of the jigsaw, but badly packaging. The jigsaws were all bent and the larger the jigsaw the thinner the quality. They will NOT refund your money if anything is wrong. Their customer service is very, very hard to get hold of. I ordered the jigsaws a month before Christmas for presents. I had to have them redone as they wouldn't refund me. I eventually received them after Christmas, so too late to give.
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Posted 4 years ago
Ordered for christmas and was told it was ready to ship on 19th December. My dad received it on 2nd Jan. The frame also does not have any hooks on it for hanging. I understood that for a few days the border was closed but I was disappointed as i initially thought that i was using a UK site as it is registered as a co.uk site to then find out that it was coming from Germany. No mention of this was on the checkout/delivery page.
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Posted 4 years ago
Ordered as a Christmas present before the "guaranteed" delivery deadline. Arrived on 2nd Jan. I raised it as an issue as I no longer needed the picture and the response I got was 10% off my next order. Not good enough. There will not be another order as I will try mixtiles next.
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Posted 4 years ago
The pictur wasn't bassed in the middle the babys face was hanging over the edge
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Posted 4 years ago
Awful service. Arrived late even though they had said this would of been sent in time for Xmas. Avoid at all costs !
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Posted 4 years ago
PLEASE READ THIS! I purchased an item on the 18th of December 2020 as a christmas present. However, till today on the 1st of January 2021, the item as not arrived. The initial promise was that the item delivered latest by 23rd December. I have tried to contact them, however the website tries to divert customers away from getting ACTUAL help. If you are looking through all those "fantastic" reviews, think twice.
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Posted 4 years ago
My-Picture.co.uk is rated 4.6 based on 4,490 reviews