My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

Questions

Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how My-Picture.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a canvas before new year and I'm still waiting”

Helpful Report

Posted 4 years ago

“Poor service poor communication Terrible customer care Non existent DO NOT order anything from this company My-Picture”

Helpful Report

Posted 4 years ago

“Shocking customer service. 3 out of 4 products have arrived after 6 weeks. Two of which are faulty. They are refusing to refund me! They are breaking the law.”

Helpful Report

Posted 4 years ago

“Order is delayed three times more than what they advertise and there's no communication in between. No t possible to contact in any shape of form. Submitting email form online is useless as they probably ignore all the emails. A scam located in Germany, not UK!”

Helpful Report

Posted 4 years ago

“I ordered a framed starchart on 13/12/20 as an Anniversary present. On 21/12/20 the starchart was delivered unframed. I contacted customer services immediately and explained it was an anniversary present for the middle of January. They contacted me and said they were sorry and would remake the order. It then took until 7th January (17 DAYS) before they remade the order. It was shipped and sent UPS. I was told it would be delivered this week. Tonight I checked and it was still showing it is with UPS. I rang them and they said it was still in Germany and to contact MyPicture.co.uk! So faulty order, delay in putting right the error, slow shipping and then item not delivered in time for the Anniversary. Waste of money, extremely poor customer service and lousy delivery excuses by UPS. Would NOT recommend this company to anyone if you want your goods to be right or delivered on time.”

Helpful Report

Posted 4 years ago

“Order didn't arrive so company said made up another and still nothing. Very disappointed quick enough to take money but not quick enough sorting out customer issues. Definitely not recommend”

Helpful Report

Posted 4 years ago

“My order was lost after 2 weeks of no delivery. Contacted customer service but only told to wait. Then contacted customer service again for refund but never got a reply. Tried telephone contact but got told by machine to contact customer service online . Terrible”

Helpful Report

Posted 4 years ago

“one of the frame is broken on the edge, and the back cardboard was not secured the the whole frame, maybe this is the reason why one of the corner is broken. Both frames do not have hook or string, how am i suppose to hang these frames up? I do not think we will order again”

My-Picture.co.uk 1 star review on 9th January 2021

Helpful Report

Posted 4 years ago

“Slow and poor quality”

Helpful Report

Posted 4 years ago

“Bought for Xmas and arrived on 7th Jan with NO communication. Very embarrassing as they were Xmas gifts! Thanks!”

Helpful Report

Posted 4 years ago

“Ordered products for Christmas and January 6th still waiting for them. It would have been nice to have received an email confirmation re-delay.”

Helpful Report

Posted 4 years ago

“massively delayed delivery despite pre-christmas guarantee. Appreciate that brexit caused issues but then revised delivery date was not met either”

Helpful Report

Posted 4 years ago

“awful company, rude and unreliable. placed an order a week before Christmas with guaranteed delivery before 25th it’s only just been delivered and after sending nearly 5 emails to cancel my order due to moving away they’ve still insisted and ignoring me and have now delivered the parcel. Still ignoring my emails for a refund. Don’t use them they are AWFUL”

Helpful Report

Posted 4 years ago

“Awful service. Placed an order on 14th December and another on 17th December, both had "guaranteed Christmas delivery". Finally received the order placed on 17th on 5th January but the first order still hasn't gone to production!!! I have messaged with no reply. Incredibly disappointed”

Helpful Report

Posted 4 years ago

“Do NOT use this company. They act as an in-between company that produce the poor quality goods in Germany. I ordered 3 jigsaws. They do not come in boxes with the picture of the jigsaw, but badly packaging. The jigsaws were all bent and the larger the jigsaw the thinner the quality. They will NOT refund your money if anything is wrong. Their customer service is very, very hard to get hold of. I ordered the jigsaws a month before Christmas for presents. I had to have them redone as they wouldn't refund me. I eventually received them after Christmas, so too late to give.”

Helpful Report

Posted 4 years ago

“Ordered for christmas and was told it was ready to ship on 19th December. My dad received it on 2nd Jan. The frame also does not have any hooks on it for hanging. I understood that for a few days the border was closed but I was disappointed as i initially thought that i was using a UK site as it is registered as a co.uk site to then find out that it was coming from Germany. No mention of this was on the checkout/delivery page.”

Helpful Report

Posted 4 years ago

“Ordered as a Christmas present before the "guaranteed" delivery deadline. Arrived on 2nd Jan. I raised it as an issue as I no longer needed the picture and the response I got was 10% off my next order. Not good enough. There will not be another order as I will try mixtiles next.”

Helpful Report

Posted 4 years ago

“The pictur wasn't bassed in the middle the babys face was hanging over the edge”

Helpful Report

Posted 4 years ago

“Awful service. Arrived late even though they had said this would of been sent in time for Xmas. Avoid at all costs !”

Helpful Report

Posted 4 years ago

“PLEASE READ THIS! I purchased an item on the 18th of December 2020 as a christmas present. However, till today on the 1st of January 2021, the item as not arrived. The initial promise was that the item delivered latest by 23rd December. I have tried to contact them, however the website tries to divert customers away from getting ACTUAL help. If you are looking through all those "fantastic" reviews, think twice.”

Helpful Report

Posted 4 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews