My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and quick delivery”

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Posted 5 years ago

“I have a few prints from other places but this company are the best. I will be ordering more very shortly.thank you.”

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Posted 5 years ago

“Everything about my order was perfect, from ordering to delivery, and the quality of the canvas for the discount I got was amazing, this is the second time I have ordered from my picture and I cant fault a thing”

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Posted 5 years ago

“I purchased two canvases for gifts they were over the moon with the quality thank you”

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Posted 5 years ago

“Picture is even better than I expected and came quicker than i thought it would happy about it all”

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Posted 5 years ago

“Very easy to do and very quick delivery”

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Posted 5 years ago

“Brilliant company and the quality and value for money is great. I had an issue with slight damage to my canvass during transit and I had no issues at all getting this issue resolved. Highly recommend.”

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Posted 5 years ago

“Poor product, awful customer service, not a UK company, BEWARE ! I ordered a large acrylic picture months ago, the first one arrived with a very poor repair attempted by the manufacturer on the rear of the picture however it left a 5cm white scratch clearly visible on the front. Amazed that they had actually shipped it in such poor condition, I contacted them and sent photos of the damage, and they promptly sent out another one. My main concern is that they sent it out at all with such a poor repair as you couldn’t miss it when looking at the picture! Picture 2 arrived, this was broken in transit, not their fault in fairness, I sent them pictures and they agreed to send me a 3rd picture. Picture 3 arrived, with damage clearly visible where they had attached the frame to the rear of the acrylic sheet. It had lifted off around 5 areas of the picture probably around 1 to 2 cms in size, all clearly visible, all ignored and shipped as it was. Then begins the email ping pong, they have asked me to send pictures numerous times. I have sent detailed pictures, detailed emails asking specific questions about how we are going to resolve this, and after close to 40 emails and several phone calls am no further forward having paid £85 for a very large picture which I still don’t have on my wall. I would be extremely cautious sending any orders or money to this organisation, unless it’s of little value and little risk. I hope this will be resolved but fear this organisation has no scruples and no intent to refund or ship me another product. I would guess they will probably go out of business at some stage and pop up under another name in the near future Deal with at your peril !!!!”

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Posted 5 years ago

“Brilliant quality, arrived quickly and reasonably priced!”

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Posted 5 years ago

“Fantastic quality canvas. Will use again.”

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Posted 5 years ago

“I ordered 8 picture tiles, they took over week to arrive and when arrived the box was damaged and left out in the rain. I immediately contacted them with photos of the damage and all I got back was under German civil law we can't refund you. I have rang, emailed and you just get fobbed off. It looks like you are purchasing from a UK business which is not the case. I have now reported this to trading standards and they are investigating this company. I will also be seeking legal advice and it will be also reported to Facebook. Do not under any circumstances buy from this company as you will not get refund if they send you damaged or shoddy goods. If you're going trade in the UK at least ensure your goods are delivered professionally and not damaged, if damaged abide by consumer laws and not hide hide behind a UK URL. You're conning money from people by doing this and keeping money for consumers for your issues.”

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Posted 5 years ago

“Very pleased with my picture postage was very quick .definately a 5 star rating.quality is very good .will be ordering again.”

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Posted 5 years ago

“Very swift delivery”

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Posted 5 years ago

“Excellent service, I've got several of their canvasses from my photos and would use them again”

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Posted 5 years ago

“I was very happy with my canvas, it was taken from one of my photos and it came out very clear.”

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Posted 5 years ago

“Very pleased with my order fast delivery picture quality good will use again”

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Posted 5 years ago

“Lovely clear quality on the photos used for my printed cushion order. Very pleased.”

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Posted 5 years ago

“very good quality”

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Posted 5 years ago

“I've had two beautiful canvases delivered, they arrived promptly and are fantastic quality. I'll be using this company for any future canvases.”

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Posted 5 years ago

“Ordered some canvas prints, they turned out superb,product is of high quality & price is very good for the quality of the product.took about a week to receive. Would highly recommend this company”

Helpful Report

Posted 5 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews