MyBuilder Reviews

Name: MyBuilder
Rating: 4.15

4.2 Rating 312 Reviews

81 %

of reviewers recommend MyBuilder

Company Reviews

Questions

Metrics

4.2

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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MyBuilder 5 star review on 28th March 2024

Sheila Lalley

MyBuilder 1 star review on 19th July 2023

Adam Bransbury

MyBuilder 1 star review on 18th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes your money for leads then felted your account for no reason. Tried contacting customer service and the CEO with no response, avoid!!!”

Helpful Report

Posted 4 years ago

“Shocking company to deal with. Discriminating me for someone else. Refused to deal with the issue properly despite never having a complaint and 100% feedback. I'm not the only one to have had an appalling service from them.”

Helpful Report

Posted 4 years ago

“my builder is making millions out of good trades men ,They have bought the top searches on google ,they encourage people that post jobs to shortlist as many as possible with the people that post the job not being informed that there actions (shortlisting)are going to cost trades people fees , They are able bunch of parasites making millions out of the tradesman's sweat , my builder,rated people ,checkatrade, my toolbox, the lot should be band and removed .”

Helpful Report

Posted 4 years ago

“Mybuilder take your money, offer multiple leads. 1 job out of 4 leads had to pay for all and the customer lied about pre existing damage to a windowsill that clearly had damage painted over and requested a refund for a whole plastering job!!!!! There are cowboy builders there are also cowboy customers. Nothing in protection from these customers. Trades STAY AWAY AS THIS SITE ENCOURAGES THE CHEAP AND NASTY CUSTOMERS - YOU WILL PAY DEARLY.”

Helpful Report

Posted 4 years ago

“I am a multiskilled tradesman. From 4 leads I've had one job. Ive been charged for the 4 leads mind. The site is geared up for the customer even though tradesman are the ones paying. If something goes wrong even if theres an easy solution, your feedback is held to ransom and bad feedback left which will not be removed. There is nothing in place to advise tradesmen of the type if people they could potentially be dealing with.”

Helpful Report

Posted 4 years ago

“If you are a treadesman/woman, you have to apply for "leads". If you get shortlisted by the customer, you will be charged regardless weather you get the job or not. Even if the "lead" does not answer the phone, emails or texts, you still get charged! The customer can shortlist upto 5 tradesmen per job & MyBuilder encourage them so shortlist lots of tradesmen. One lead cost me £28+VAT. MyBuilder will charge this amount for upto 5 tradesmen. So they make £168 & either 1 person (or sometimes none) will get the job.This is why they multi-millionares, at the expense of people just trying to make a living. I started adding a note in my messages saying "please only shortlist me if you are serious as I will be charged a fee as soon as you shortlist me". MyBuilder told me I can not do this & have now closed my account. I want to take legal action against then. Can anyone help?”

Helpful Report

Posted 4 years ago

“what a rubbish rip off so many bored people just want to find out how much is this and that very afew genuine people looking to hire.trades man stay away as they will short list you for a job you have xpresdd interest a year ago where you have work lined up and you cant even make contact with job poster .so no need to waste your time and money”

Helpful Report

Posted 4 years ago

“Excellent job. Professional, friendly, polite service. Clean and tidy. Extremely happy with the installation of our new wood burning stove.”

Helpful Report

Posted 4 years ago

“As a trader for 5 years and having 92% positive feedback we feel really let down. No support, you have to book in a time slot to actually talk to someone, they never call back, they dont listen and just take your money. 9 times out of 10 you can't contact the lead, (ARE THEY ACTUAL LEADS I ASK?) Then you charged for being shortlisted.”

Helpful Report

Posted 4 years ago

“As a tradesman i am not happy with my builder. They are not contactable only if its to benefit them. They give false information and advice to clients which affects tradesmen and customers homes.”

Helpful Report

Posted 4 years ago

“From a tradesman point of view it’s a site which encourages the cheap and nasty . They allow up to 5 tradesmen to be shortlisted for one job and each are charged wheather you win the job or not. Customers want jobs doing for peanuts not realising that tradesmen are charged . I also think that the customer should be charged a small fee to use the site as this would filter out the time waisters.”

Helpful Report

Posted 4 years ago

“Used a builder from My Builder. Ended up with an extension which has just failed the Building Inspection and is now going to cost a fortune getting it put right. Builder replied to a neutral comment with a load of lies and excuses. Wish I had never looked at the site”

Helpful Report

Posted 4 years ago

“Hayden Baillie plumber paignton fitted new shower and stole shower head. Stole towels and soiled them when fitting new toilet. Fitted new sink with utility shelves he put holes through it . He is an unqualified plumber and Gas safe registered Engineer. He does not work to a high standard. He is a Liar and a thief. He does not guarantee his work.”

Helpful Report

Posted 4 years ago

“I’m a trader using MyBuilder, top rated with 100% genuine feedbac, yet I pray for the day a genuine, morale alternative comes along as the sties around at the moment are awful, MyBuilder, Checkatrade, Rated People etc., in theory great for the consumer, great for the trader, in reality abused by both and a money pit for the unscrupulous sites. Traders can easily manipulate ratings & reviews and sites don’t give a toss as long they get the money in for reselling leads multiple times with everything set up to maximise and strangle every last penny from traders. I’ve contacted all to tell how and what is being done, but with no interest from any to take corrective action. Checkatrade & Rated People were the worst, alas now, MyBuilder has overtaken them both. Uncontactable by phone, email only, if they respond it takes an eternity to resolve even the smallest, simplest of issue, and if it’s anything close to request a refund, forget it. Considering us traders are the ones paying the money, and it can be a lot, they never seem to want to support you in case it upsets the consumer, in case they choose not to post another job, as without posted jobs, it’s nothing. Terribly frustrating, in basic terms, if you can find an alternative lead source, take it and let this site go to the wall, it deserves it.”

Helpful Report

Posted 4 years ago

“My builder is a waste of time the sell leads over and over again to trades ripping them off. Just go direct to the trader”

Helpful Report

Posted 4 years ago

“Hy used Shakeel for a faulty light switch was replaced and also repaired a loose heater on my wall .shakeel very friendly and professional would definitely recommend this Electrician”

Helpful Report

Posted 4 years ago

“Untrustworthy company selling fake leads to Trades and then trying to hound them for payment. Won’t ever work for these again there nothing more than parasites sat behind a desk creaming money if the backs of hard working trades people. Customers need to know they sell the lead to loads of trades making large amounts of money for doing nothing. No customer services Avoid”

Helpful Report

Posted 5 years ago

“I used gary williams in newport south wales for a boiler repair gary visited my property in short notice dealt with the problem efficiently and professionally. very reasonable rates and charming man. will definitely use him again.”

Helpful Report

Posted 5 years ago

“B & A Decorating Solutions (Angus Maintenance Solutions) picked up my job and were brilliant from start to finish. Delighted with the results and price. High standard of workmanship and arrived as arranged and on time. Would thoroughly recommend Brian & Co. for any decorating work.”

Helpful Report

Posted 5 years ago

“We employed Assured Contractors to do mine and next door driveways in block paving. Ours was required to be extended. If I was asked to give them a mark out of ten, I would give them Eleven. From the very first contact with Joe he was very courteous and professional. He came to our house measured up and gave me his price there & then which was very competitive. Joe and his guys were very professional, diligent and carried out the job to above expectations. Since he completed the work I have had many people stop and make fantastic comments on how the driveway looks. I have no hesitation in recommending Assured Contractors, brilliant guys we are over the moon. Thank you Joe.”

Helpful Report

Posted 5 years ago

MyBuilder is rated 4.2 based on 312 reviews