Mycube Safe Reviews

Name: Mycube Safe
Rating: 4.94

4.9 Rating 412 Reviews

99 %

of reviewers recommend Mycube Safe

4.9

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Mycube Safe 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product made even better by excellent customer service.”

Helpful Report

Posted 3 years ago

“Safe is pretty, feels solid, and super easy to use! We haven't had any disasters yet, but it's nice to know there's something that's protecting our stuff. :) Communication was also great, we had a shipping issue and they addressed it ASAP!”

Helpful Report

Posted 3 years ago

“The classic is perfect for my needs and the white is beautiful. The lighted dial and inside light are well thought out. Customer service is great and the safe arrived very quickly.”

Helpful Report

Posted 3 years ago

“Exactly as advertised, easy to install and use right away!”

Helpful Report

Posted 3 years ago

“Love this product! Looks great, easy to learn, love the fingerprint opener!”

Helpful Report

Posted 3 years ago

“Customer service has been great! Easy to use safe and sleek!”

Helpful Report

Posted 3 years ago

“Easy process to review specs and order. Timely shipment and communication”

Helpful Report

Posted 3 years ago

“great safe easy use love the fingerprint access. I have 2 like this I also have 2 older with digital number code. also good 5 stars”

Helpful Report

Posted 3 years ago

“Expensive based on quality and lack of fireproof / waterproof”

Helpful Report

Posted 3 years ago

Dear Karen, at Mycube we offer a variety of safe styles and technologies. Our Firecube is the safe that offers one hour fire protection and water protection in the case of sprinklers if a fire is being put out. We call it the Firecube so that our customers know this is the safe that has fire/water protection. Fire protection safes are a specific type of safe with specific dimensions and qualifications, and so not every safe that we offer can have this type of protection. In terms of the price, we see that we were able to offer you $100 of savings between a new customer promotion and free shipping. We offer a premium product with around the clock service, something that very few companies in our industry offer, and our customers seem to really appreciate the quality of product and service. All of our safes are painted in high-gloss finishes with particular attention to detail. If you have any specific comments about the quality, please email us at info@mycubesafe.com and we will be sure to address them. Thank you

Posted 3 years ago

“SO far the MyCube safe is difficult to set up and the instructions do not help. I had to find a YouTube video to help do it. Now that it is set up it is difficult to get the number pad to illuminate. One positive is that the finger print set up is super easy.”

Helpful Report

Posted 3 years ago

Hi Lori, we appreciate your feedback. Please note the following information that should help you with your safe: every safe comes with an instruction manual that details fully how to set up and use the safe. The instructions list clearly the steps for setting up codes, registering fingerprints and other common functionalities. We also have videos on our website so customers can see how to do each of these steps on screen. We provide both the manual and videos so customers can choose which method they want to follow along to set their safe up. We also state clearly in the manual and the video that to get the keypad to light up, "Lightly press and hold on the middle surface of the keypad to illuminate digits and wake up the keypad." If the keypad always stayed lit up, the batteries would run out. We are happy to hear that it was easy for you to set up the fingerprint registration. If you have any more questions, please email us info@mycubesafe.com or call 800-590-1592. Thank you

Posted 3 years ago

“The site was easy to use and the safe easy to purchase!”

Helpful Report

Posted 3 years ago

“I bought the Biocube Safe for my Daughter that just went off to College. The safe was delivered on Tuesday and my daughter picked it up and took it back to the dorm room and open the box to find out that UPS damaged the safe pretty badly during shipping. I immediately sent the CEO Scott an email with photos showing the damage. To my surprise he answered my email within about 30 minutes which shocked me because it was after 8pm Mountain Standard Time. He went above and beyond my expectations and reached out to a few of his team members Carrie and Jennifer and within 12 hours they had a new Biosafe being shipped to my daughter.. Being in sales myself I understand customer service and they truly knocked it out of the park! Thank you team Mycube, Scott, Carrie, & Jennifer.. Keep up the great work and look forward to doing business again in the future.. Todd Greeley, Colorado”

Helpful Report

Posted 3 years ago

“Packaged extremely well and arrived fast”

Helpful Report

Posted 3 years ago

“Completely pleased with the new Mycube safe. It wasn't too heavy to bring into the house, easy to install, looks good, and has a useful inside light. Quick delivery too. This product exceeds expectations.”

Helpful Report

Posted 3 years ago

“Clean website, easy to navigate. Submitted a question on the Contact Us page and received a response from Scott in under an hour. Very pleased with the customer service level that I would expect from a premium product.”

Helpful Report

Posted 3 years ago

“I love mycube and when I had issues with my batteries dying, I was able to quickly get someone on the phone who walked me through how to fix it.”

Helpful Report

Posted 3 years ago

“I love my new My cube. It's just the right size to fit in my closet and store my valuables.”

Helpful Report

Posted 3 years ago

“So far I am very pleased with My Cube. It is beautifully made, a very solid and intelligently designed safe. I expect to be pleased for a life time with this product”

Helpful Report

Posted 3 years ago

“Love the safe that I have the prompt replies and help that recieved. Super fast shipping. Highly recommend!”

Helpful Report

Posted 3 years ago

“very attractive & easy install. The operation is much simpler than in the safes on the Seabourn "Odyssey" on which we have taken many cruses. And the key to be able to open if you fail to change the batteries is excellent.”

Helpful Report

Posted 3 years ago

Mycube Safe is rated 4.9 based on 412 reviews