My Food Bag Reviews

Name: My Food Bag
Address: 56, Parnell Road,,, Auckland
Rating: 4.65

4.7 Rating 4,494 Reviews

96 %

of reviewers recommend My Food Bag

4.7

Based on 4,494 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 6th April 2025

Leandre

My Food Bag 5 star review on 12th February 2025

Emma

161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meals in general are tasty, however our last couple of boxes have had some items missing and 1 that included avocado which wasn't ripe... we made do without it, but meal was a bit salty without it.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Hey Sally, thank you for your review! Oh no! We are so sorry to hear of your experience these last couple of weeks, if you haven't already, pop us an email about these issues and we will try our best to make this right for you!

Posted 2 years ago

“Very disappointing .. we have unsubscribed because of repeated damaged food packages ( leaking chicken ) health and safety concerns .”

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(My Choice (5 Nights For 2)) - Posted 2 years ago

Hi Anne, we are so sorry to hear this has been your experience with us. If you haven't already, please pop us through an email as we would love to try and make this right for you! - The My Food Bag Foodies

Posted 2 years ago

“Basic, affordable. Annoying that the box arrives late afternoon on a Sun.”

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(Bargain Box (5 Nights For 4)) - Posted 2 years ago

Kia Ora, Melanie. thanks for your review! We are so sorry to hear your delivery arrived outside your delivery window! Please let us know if this happens again and we will follow this up with the appropriate teams. - Georgia Lemonade

Posted 2 years ago

“Sometimes great sometimes just fine. Would likd to see a bit more variety and more family friendly vegetarian. I like how fast some of the meals are.”

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(Bargain Box (3 Nights For 4)) - Posted 2 years ago

Hey Vicki, Thanks so much for your review! You do have the option to rate your recipes in your account area. This feedback goes straight to our Development Kitchen and is the best way for them to understand what our Foodies do and don't like :) - Georgia Lemonade

Posted 2 years ago

“Unfortunately, there have been a few hiccups with my experience with My Food Bag. I have had ingredients missing or the wrong ones delivered, eggs arrived smashed, best before dates expire & some vegetables unusable. The food does not appear to be as fresh as advertised. I have emailed my food bag when this has happened and did receive a $10 voucher as compensation for the broken eggs.”

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(My Choice (3 Nights For 2)) - Posted 2 years ago

“Meals are tasty with good instructions to follow. Price is a bit high though and would prefer payment came out a couple days before not a week before. Easy to navigate the website.”

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(My Choice (4 Nights For 2)) - Posted 2 years ago

Kia ora Charlotte, Thanks so much for taking the time to leave us a review! We are pleased to hear that you enjoyed the meals :) Stay safe, -Jess Couscous

Posted 2 years ago

“The meals are tasty and it is convenient but unfortunately there has been inconsistency with the deliveries. Missing items, missing deliveries and missing bonus gifts. Help has been prompt but frustrating that over half my orders result in me needing to contact the help desk”

Helpful Report

(Fresh Start Choice (4 Nights For 1)) - Posted 2 years ago

Kia ora Sian, So sorry to hear that you have had some ongoing issues with your deliveries. That is definitely not the type of service we aim to provide for our Foodies. Please note that any issues we do have, we follow up with the appropriate teams in order to make any necessary improvements moving forwards. Please feel free to pop us a DM if there is anything further that we can do to help! -The My Food Bag Foodies

Posted 2 years ago

“Bargin box has been extremely convenient and helpful for busy nights, with a good variety of choices. There has been a few issues with late delivery once (delivered the following morning instead of the night before) and some eggs also being broken once , and communication has not always been returned that quickly, I believe due to staff shortages. Overall I do recommend it but there are a few little issues for them to work on.”

Helpful Report

(Bargain Box (4 Nights For 4)) - Posted 2 years ago

Hi Kim, Great to hear you are enjoying the convenience and variety of our meals, but we're sorry you've had some issues along the way too! If you haven't already, reach out to our Customer Love team who would be happy to help with a solution :) -Bargain Box

Posted 2 years ago

“Most meals are great. The last few weeks have been a bit disappointing in terms of the menu selection so we are now doing Food Bag every two weeks”

Helpful Report

(My Choice (5 Nights For 4)) - Posted 2 years ago

Hello Sally, thank you for your feedback! We have a wide range of subscriptions with different recipes. We always suggest having a look at what meals are in our other bags and leaving a review on the rate my recipes tab. Those reviews go straight to our development kitchen who create our recipes! - My Food Bag Foodie

Posted 2 years ago

“The meals are lovely but we had little ups and downs with delivered products.”

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(Bargain Box (5 Nights For 6)) - Posted 2 years ago

Hi Ingrid, Great to hear you are enjoying the meals but very sorry to hear about the up and downs you have had along the way! If you haven't already, reach out to our Customer Love team who would be happy to help with finding a solution :) -Bargain Box

Posted 2 years ago

“Very convenient, and good variety of dishes and flavours, however can get repetitive with time. Chicken appears on the menu options a lot! The produce is of good quality and the meals are mostly enjoyable.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 2 years ago

Hi Sara! Thanks for taking the time to pass on this feedback :) A great way to get your thoughts directly to our chefs is to rate your recipes on our App. This is always really helpful in ensuring we are offering and delivering the meals that work best for you! -Dan Dijon

Posted 2 years ago

“The recipes are great, it's more expensive than other boxes but better quality recipes and veg. Over covid there is always items missing which is disappointing.”

Helpful Report

(My Plant Based Bag (4 Nights For 4)) - Posted 2 years ago

Hi Penny! Thanks for your review. We're so sorry to hear about the issues you've experienced during covid. Unfortunately, we were hit quite hard with labour shortages but things are beginning to return back to normal for us now. Our operations team have also made major improvements to our packing processes. Hopefully we can do better for future deliveries :) - My Food Bag Team

Posted 2 years ago

“The food has been generally really good, it's a nice change from our usual evening meals. We have really enjoyed the range of healthy meals and fresh ingredients. Unfortunately, we have has missing ingredients in almost half the boxes we have received. Some of the missing ingredients have been key for the recipe (e.g. pastry for sausage rolls) meaning we can't make the meal as we live out of town and usually notice when preparing ingredients to make the meal. When submitting a complaint about this, the compensation was around the price of single ingredient, as opposed to the entire meal. It has happened in at least half our boxes so this has been really disappointing. Besides the missing ingredients, we have enjoyed the fresh ingredients, as well as the variety of recipes, plus the delivery system have been handy for busy lives.”

Helpful Report

(My Choice (3 Nights For 4)) - Posted 3 years ago

Kia ora Tino, thanks for sending through your feedback. We are glad to hear you have loved the fresh ingredients with My Food Bag. At this stage, all of the packing at our depot is done manually. If there is ever an ingredient missing we credit the dollar cost of the item, plus extra for the inconvenience, so it is disappointing to hear that these credits have not met your expectations. We will pass this feedback forward to our team. If you have any further questions, please contact our Customer Love team directly via email, social or phone. -The My Food Bag Foodies

Posted 3 years ago

“Overall my experience of Bargain Box is average. The convenience and variety of the food is good. The portion sizes are also good. However, at times, some of the fresh produce has arrived bruised or squashed. On one occasion I opened a packet of sealed rice and discovered insects inside. I reached out to customer services to advise of this discovery… and 3 days later, they offered me a $30 refund for the meal. Considering that I had to throw away all the packets of rice with the same batch number (3 meals worth) I would hardly say that this is adequate compensation.”

Helpful Report

(Bargain Box (5 Nights For 4)) - Posted 3 years ago

Hi Rachel, I'm so sorry you have had some issues with the quality of the ingredients you've received. This is certainly not the standard we want our foodies to be receiving! All this feedback has been passed on to our suppliers. Don't hesitate to get in contact with our Customer Love Team if you are not happy with the compensation for your unsatisfactory items, we'd be happy to help and talk through this further. -The My Food Bag Foodies

Posted 3 years ago

“The menus and meals are so incredibly convenient. The food is almost always fresh and NZ produce. But if there is something missing (a systems/quality control issue?), do not expect to be compensated appropriately for your time, fuel and re purchase after the time spent communicating the missing item(s). This is the most frustrating part for me. However, due to convenience I continue.”

Helpful Report

(My Choice (3 Nights For 2)) - Posted 3 years ago

Kia ora Les and Perla, So sorry to hear that you have had some items missing from your deliveries. Please note that we take all of these issues very seriously and are always working to improve our operations. We hope to make this up to you moving forwards. -The My Food Bag Foodies

Posted 3 years ago

“Both bags of green salad opened Tuesday and Wednesday were slimy and unable to be eaten”

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(Fresh Start Choice (4 Nights For 1)) - Posted 3 years ago

“My experience with My Food Bag is that it doesn't save time, money or dishes, but it gets us to try many different meals and ingredients that I never would have tried otherwise. After getting the Bargain Box for a while I found the portions, especially the portions of meat, excessive compared to what we normally would cook, so are now getting the Vege Box for 2, and subbing in our own meat when we want to. It's working well so far but it still needs creativity on my part, especially as there is no way for us to opt out of mushroom based meals (allergy). As the person in the house who cooks, I enjoy preparing these meals, but I probably won't still be doing it in 6 months. I should mention that I had a couple of experiences with things missing or damaged in in the box and they were really great to deal with!”

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(My Veggie (4 Nights For 2)) - Posted 3 years ago

“Overall I find My Food Bag pretty good. There is plenty of food even though I am getting the Fresh Start option and it has relieved a lot of stress around meal planning. The one issue I have is the accuracy of the packing. Almost every delivery has something missing. This could be spices, vegetables and even the recipe cards which meant I had to find the recipes and print them out. If you could sort out this issue then My Food Bag would be great!”

Helpful Report

(Fresh Start Choice (4 Nights For 4)) - Posted 3 years ago

Kia ora Joanne, thanks so much for leaving us a review! We are so pleased to hear you've been enjoying your Fresh Start Choice bag but are also very sorry to hear you've had a few ongoing issues with some missing items! All our bags are hand picked meaning they can be subject to some human error, but as a service based on convenience this is truly something we want to get right. We really appreciate you letting us know and we will continue to do what we can to improve our processes. If you haven't already reached out to our Customer Love team, please do get in touch so we can provide some compensation here :) - The My Food Bag Foodies

Posted 3 years ago

“Unfortunately the chicken nibbles supplied with this weeks bargain box was off and smelt dreadful. Thank You Debra”

Helpful Report

(Bargain Box (3 Nights For 4)) - Posted 3 years ago

Hi Debra, very sorry to hear your chicken arrived in such a poor state! That is certainly not the quality we expect to be delivering. If you haven't already, please reach out to our Customer Love team who will be happy to find a solution for you :) -Dan Dijon

Posted 3 years ago

“We had several issues with our first few boxes from crushed boxes to missing items. Pleased to say the last 2 have been near perfect. Recipes are great with the odd exception. Some of the meat quality is pretty average at times”

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(My Gluten Free (5 Nights For 4)) - Posted 3 years ago

My Food Bag is rated 4.7 based on 4,494 reviews