Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery. No refund. No answer. The tracking is broken. I still expect my refund...”

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Posted 2 years ago

“Are you guys having a laugh? There's literally zero customer service at this company! No phone number no email nothing to get in touch with them. My delivery is already late and they had the cheeks to say that I wasn't in... My neighbor is a God damn pub that's open till 12am and they tried to deliver at 8pm? My wedding dress has been squashed in their vans for 4 days! If it'll be damaged I'm reporting them to trading standards. How are they still in business?”

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Posted 2 years ago

“The delivery driver leaves your items on the floor I’m the garden. Anyone could take them as they are out in the open. The most unprofessional and lazy”

Myhermes 1 star review on 10th March 2022

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Posted 2 years ago

“shocking company, items are left in public and stolen if they ever arrive at all.”

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Posted 2 years ago

“Payed for a specific day delivery from River island for my daughters birthday a£100 bag never arrived contacted them says it was at the hub a week later never received the bag river island couldn’t locate it so they are the worst company kicking the drivers are atrocious and you can’t contact them except through a robot wouldn’t need to be in yer last knocking waiting that shower of ratbags”

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Posted 2 years ago

“"We tried to deliver your parcel today but you weren't in" is the message on their website yet I was at the delivery address the whole day, the door knocker works and the door bell works. I can only conclude that Hermes has lied to this customer.”

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Posted 2 years ago

“My order is over a month late. There is not way to contact anyone as it's all bots.”

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Posted 2 years ago

“Don’t touch this company!!!!! Nobody gets back to you left hundreds of messages my parcel has still not been delivered no change in their tracking and you just get a robot when try and find your parcel, I would never ever use them I just need to find my parcel.”

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Posted 2 years ago

“I sent a few parcels within days of each other. Not only have 3 not been delivered but I have also had negative feedback on my eBay account due to this appalling company. No way to speak to anyone and their chat is a virtual robot that you can't get past. One parcel tracked says damaged beyond repair. Contact the buyer. It should be Hermes contacting them and also me with a refund. DONT TOUCH THIS SHOWER OF THIEVES!!!!!!!! Even the questions after this are rigged ie time taken on delivery but no option to say it wasn't delivered. I despair!!!!!!!!!”

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Posted 2 years ago

“As a business customer I was deceived and robbed many times by Hermes. I think I was a victim of racial discrimination.”

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Posted 2 years ago

“This company has lost two of my packages in the past and I have two separate packages on the way one is lost once again it was supposed to be delivered on the 4th and I haven’t been updated since the 2nd I have another package and And it was supposed to be delivered on the seventh and from what I can see on the app they haven’t even collected it to deliver it yet there is no way of contacting them there’s nothing you can really do so I suggest never to use this company if I had known that the places I bought from was going to use Hermes I wouldn’t of bothered cause I already know”

Helpful Report

Posted 2 years ago

“Worst company ever!!! I live in a apartment above a store and my entrance is just on the sidewalk, the driver left my parcel just on the road and when I got home I found nothing!!!! Why they are still open? Why the retailers send our parcels with them??????”

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Posted 2 years ago

“Absolutely disgusting my parcel wasn't delivered ,yet they put a tracking picture on which isn't my home or me receiving it !!! It's not the first time why does next use this dire delivery company?”

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Posted 2 years ago

“Absolutely the worst company. Very little warning to when items are being delivered and unable to arrange for pick up. Only automated chats that do not allow for rearranging for pick up or changing delivery times.”

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Posted 2 years ago

“Driver delivered parcel and left it in bin where binmen turned up and emptied bin. But Hermes are NOT bothered and since i can not prove it was delivered and then emptied into a bin wagon. I am losing £94.00. It appears this dodgy company do not give a dam NOT EVEN the CEO who i contacted”

Helpful Report

Posted 2 years ago

“Quite frankly the worst courier i've ever come across. Lost parcel worth £550 and no way to speak to a human. Disgusting.....avoid”

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Posted 2 years ago

“Completely lied to me and told me it was delivered at 10pm on a Saturday. Utter rubbish! From that I had spent days trying to locate my parcel within my building only then to find out after that time that they have it still. It's been with them since 20th February! It's not March 8th. Not only the above, but also I have other outstanding parcels that they still haven't delivered. It's becoming such a nightmare, as responsibility doesn't seem to be there thing and are asking me to sort it out, though they have lied to me and kept me waiting for missing packages that they still have. Doesn't make sense. Honestly. . . NEVER USE HERMES . Inept as inept can be. Completely useless”

Helpful Report

Posted 2 years ago

“Worst courier in the UK if there was an option for 0 - I would have rated that”

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Posted 2 years ago

“My latest Tracking says We have youe parcel at depot Now that was 7xdays ago and its still not updated . This parcel has been missing for 3xweeks now and email help consists of me being lyed to by (where do they get these names from i think they make them up ) 1.Aamirah ext 2705 2.Jubaier ext 2623 3.Rajjak ext 2843 4.Weronka (who asked for 48 hrs to sort it ) guess what Nothing”

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Posted 2 years ago

“This company is the Worst delivery company ever. Contacting them is a ridiculous process with no outcome to the delivery enquiry. No updates to when parcel will be delivered . Altogether useless had to give 1 star as the system would not allow me to give Zero stars .”

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Posted 2 years ago

Myhermes is rated 1.2 based on 7,029 reviews