Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never deliver on time”

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Posted 4 years ago

“Hermes Next day isn't!! Dropped parcel shop early Tuesday Delivered mid morning Thursday!What happened to Wednesday?? Complete waste of money should have used Royal Mail ( it was portable size) £5 wasted..never again !”

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Posted 4 years ago

“48hours delivery 4 days pass still waiting”

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Posted 4 years ago

“Absolutely the worst courier company in the UK and will not be buying from any retailer that uses them. Too much has gone wrong to write on here and I’m over thinking about how bad they are, it’s frustrating. So I will just move onto a happier place! Buyer beware, you have been warned!”

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Posted 4 years ago

“My package should have arrived Tues at deadline I phone Tues told be out first thing Wed but nothing phone yesterday told again delivery first thing today my time slot is 1-3pm jts a joke.”

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Posted 4 years ago

“Hermes. This must be the worst delivery company in the UK. I will never buy from anyone who has their parcels delivered by Hermes. Waited in two days for a delivery only to receive an email from them saying, "We tried to deliver but you were out." Why do they think it's appropriate to lie?”

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Posted 4 years ago

“Hermes... Get your act together! I am waiting for a delivery. Yesterday's text from you: "Delivery will be between 12 and 2.00 pm". Next text: "Delivery will be between 2.00 and 4.00 pm". Then an email from you "We tried to deliver but you were out". Liars! Today's text: "Delivery will be between 11.00 and 1.00 pm". Another text just received: "Delivery will be between 3.00 and 5.00 pm". Hermes, you are a Mickey Mouse outfit. Your drivers should be dressed as Disney characters.”

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Posted 4 years ago

“I’ve been trying to return a parcel to Asda which was delivered by Hermes. Asda doesn’t exist apparently so I’m unable to print a returns label. Tried calling and it doesn’t allow me to speak to someone. Absolutely awful and not user friendly at all”

Myhermes 1 star review on 2nd September 2020

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Posted 4 years ago

“Says you tried to deliver a parcel to my business address on a Saturday i was here wasn't delivered... no card left..called the helpline on monday automated service to say you tried to deliver that day wasnt in...I was in from 7am to get this parcel...no card left...tried your live chat to and all it kept saying was HELLO!!!!! Phoned again yesterday at 11am to be told you tried to deliver the parcel again....again i was in work from 7 am so complete lie... I have never recieved an email or text to say it is getting delivered and have not been given a time slot for delivery... I am awaiting a car part for a car which was sold....but now the customer has cancelled due to the time delay so you have just cost me a £3500 car sale... WORST COMPANY I HAVE EVER ENCOUNTERED!!!!!!!! NO TELEPHONE NUMBER TO SPEAK TO SOMEONE DRIVERS OBVIOUSLY CANT BE ARSED DELIVERING IMPORTANT PACKAGES”

Helpful Report

Posted 4 years ago

“Delivery driver tested positive for covid 19 in Manchester depot located at safe storage unit, safe storage unit has not shut down for deep clean, and I would also presume hermes drivers custumers have not been informed via track and trace method, protect the NHS hermes not your profit margin”

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Posted 4 years ago

“Electrical item just thrown over gate no email to say parcel was coming no delivery card to say where parcel was left I only found parcel when out in back garden with my dog”

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Posted 4 years ago

“This company had said they have tried to deliver my parcel on two occasions and I was not at home this is not true I was at home on both occasions and no one tried to deliver a parcel don’t know what address they are trying to deliver to but it certainly not mine this company is an nightmare i am furious as parcel I’m waiting on was for a birthday present that was last week on both occasions I was at my window watching for them and no one even came near my door where is my parcel and who are you trying to deliver to as it certainly not me 😡😡😡”

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Posted 4 years ago

“I will never use any company who hires Hermes to make their deliveries. I have finished with Wiggle, the sports and swimwear company because of this. I have waited in all day for a parcel, only to receive an email from Hermes telling me I was not at home and they have left a card telling me when delivery will be made. I WAS AT HOME ALL DAY and I DID NOT RECEIVE A CARD. Why does Hermes think it appropriate to lie? I will be asking every company I buy from, which carrier they use to make deliveries. If they say "Hermes" then I will shop elsewhere.”

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Posted 4 years ago

“Parcels are just left in our communal hallway, l ask the courier to bring them up to the first floor as my partner is disabled and if l am not in they can be taken. Still no joy as this particular courier seems to not understand English when asked to bring parcels to the door???”

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Posted 4 years ago

“I spent £38 on having two small parcels sent abroad more than 4 months ago! They still haven't been delivered and no one seems to know where they are. Hermes have been ignoring my enquiries for weeks now so obviously they couldn't care less about their customers. Shameful.”

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Posted 4 years ago

“Home court Luton very happy by mo best driver for here it was on time and im happy”

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Posted 4 years ago

“Thanks good job by driver and sorry for the day but item was received and im happy. Thanks again driver”

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Posted 4 years ago

“What went wrong ?.....I'll tell you what went wrong. They've just lost my 5th ebay parcel in just over 2 years. The last 2 items have made it as far as "on it's way to courier" and got no further. DO NOT USE THIS COURIER AND AVOID ANY COMPANY THAT DOES!”

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Posted 4 years ago

“Hermes should not be in the business at all. The worst company ever, we ordered from John Lewis of all companies 3 weeks ago and we still haven't received our parcel apparently its been lost.”

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Posted 4 years ago

“Awful service. Parcels are either late, damaged or missing.”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews