Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it takes only one day for DHL to delieve a packet for us. and the same sender sent a packet with hermes. hermes said we could not find your address. it's been a week and they don't tell me what happend to my packet. they just keep saying that we can't find your address and we will try again. it's really unacceptable.”

Helpful Report

Posted 3 years ago

“Stay away two items one with empty box other gone missing Customer service virtually impossible to get hold of lost £70 stick to Royal mail”

Helpful Report

Posted 3 years ago

“Hermes is a circus🎪 . These people are useless just USELESS. The worst delivery company in the world. I don’t know how they haven’t been shut down. I hope the government shuts them down, they are a circus. I have received an email saying my order was delayed due to a events in the area, but what does that even mean ?? It’s been 4 days and haven’t had any update about my order, I ordered a nice pair of Jordan’s that sold out everything instantly. Next time if you want to shop online call or email the retailer and ask them for another delivery company and pay that extra money it would save you from a lot of trouble.”

Helpful Report

Posted 3 years ago

“A simple delivery got lost literally don’t understand why merchants have contracts whit MyHermes when is the worst delivery company there is hurting merchants reputation. No matter how cheap their delivery is it is just not worth it, I had to use Hermes as merchant only had Hermes as delivery partner I knew right away there will be trouble Hermes is known to be the worst delivery company but looking at all the reviews everywhere I guess this is their strategy for people to think they are the worst and is because they are the worst obviously Hermes as a company have serious integrity and workforce and management issues.”

Helpful Report

Posted 3 years ago

“Terrible company if I could give them a zero I would, both myself and my daughter order presents for Christmas, had emails saying the parcels had been delivered and left in the porch. I don't even have a porch 4 parcels are missing yet we both had the same photo saying they were delivered but the parcels were from 3 different companies. Mine was house of fraser my daughters was JK Etire and footasylum Strange how we both had the same photo. Hermes sort out your drivers they are thieves!!! Noone can afford to loose money this time of year”

Helpful Report

Posted 3 years ago

“Got to be the worst ever delivery company”

Helpful Report

Posted 3 years ago

“Parcels have been sitting with you for over 3 weeks now, you are providing a really poor service for your customers. You are making people’s business look really bad by your poor standards. Companies you need to use a different delivery company they are making your business look bad by not delivering your goods. Will never use Hermes ever because of the poor delivery standards”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Don't deliver the goods literally! Don't deserve 1 star”

Helpful Report

Posted 3 years ago

“Appalling company. The worst I have ever dealt with. Providing a local phone number answered by a human being would be a simple cure but that is too much for the idiot in charge to instigate. What a pathetic lot. DO NOT ENTRUST YOUR PARCEL OR DELIVERY TO THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Pathetic company. I have been using Hemres for over 5 years for my ebay perosnal sells. Recently, they damaged 3 of my parcels. One which had toy was found in pieces, another toy parcel was stolen by driver. After chasing him for days he delivered it in another bin bag but with lots of toys missing from it. Third parcel had camvas wardrobe and driver broke all tubes of even that. After submitting claims several time for 2 month Hermes replied that my parcels were low value so they wont compansate me. Customer service is worse than pathetic. Takes forever to speak to someone and when they come on the phone they disconnect calls deliberately. One of the agent told me "write complaint to manager whats the point telling me anything, I aint gonna give you your money back." Another staff advised me "Hermes is full of **** with independant self employed drivers and I shouldnt use it. " Imagine their own staff advising you that. Never ever going to use it again.”

Helpful Report

Posted 3 years ago

“If I know a seller is using Hermes, I would definitely not order the item. I have several neighbours who have had multiple parcels go missing. Hermes supply photo of drop of delivered area but none of our addresses. Warning all on line sellers - "DONT USE HERMES"”

Helpful Report

Posted 3 years ago

“Will no longer purchase from retailers who use Hermes. Wholesale theft by employees is regarded as a legitimate second income.”

Helpful Report

Posted 3 years ago

“No human customer service and a pointless cheap chat bot”

Helpful Report

Posted 3 years ago

“Why can't I give zero stars? My previous 2 Hermes "deliveries" were fully tracked, from dispatch right up until the moment the courier dumped them over my neighbour's fence. I was at home at the time, no ring or knock at my door, just dumped over the neighbour's fence (with a nice photo taken of the package lying there, in the open air). A while later I saw something I wanted to buy from a company (Joe Browns) that use Herpes for deliveries. I was very wary of ordering, but eventually against my better judgment decided to order anyway. My cunning plan was to have the parcel delivered to one of Hermes' delivery shops; surely nothing could go wrong? And at least my parcel wouldn't be dumped over a random fence again. But no! I underestimated Herpes' incompetence! They've lost it! They can't even deliver to one of their own delivery shops! The online tracking hasn't been updated for days. It tells me it'll be updated the next working day, but it isn't. To get more detailed tracking information I have to give the delivery postcode, but I'm told it's wrong (it isn't). I've tried entering my own home postcode and the postcode of the shop, neither are accepted. There's no way of contacting Herpes other than live chat on their website. Live chat asks me for the delivery number, and then the postcode. As above, when I give the correct postcode I'm told it's wrong, and the live chat just kicks me out. Will be asking for a refund from Joe Browns (they might offer me a replacement - but that too will be entrusted to Herpes, so no thanks). I'll never knowingly order from any company that employs this useless, incompetent shower ever again.”

Helpful Report

Posted 3 years ago

“Crying with frustration. No human, no email, no contact number to ask where is my parcel!!! 10 days late!! Active but no update in a week. Disgraceful that companies can avoid their customers contacting them. Bots are useless. 3 hours wasted today. I use frequently but shall never ever use again.”

Helpful Report

Posted 3 years ago

“Courier booked to collect Friday, came Saturday. 5 days later, parcel has got to Nuneaton hub. Supposed could have walked it there faster. Now been there for 48 hours. Supposed to be 4 day delivery to Northern Ireland. It has only got 60 miles so far.”

Helpful Report

Posted 3 years ago

“no human customer service”

Helpful Report

Posted 3 years ago

“The worst delivery company ever! If you buy something and they offer you Hermes do not buy!”

Helpful Report

Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews