Myntra Reviews

Name: Myntra
Rating: 1.33

1.3 Rating 201 Reviews

7 %

of reviewers recommend Myntra

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Metrics

1.3

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a myntra icon..you can understand by that that I did spend a lot that they made me an icon..I ordered a Biba dupatta worth RS.998, a convenience charge added for Rs.20 which they charge on all orders so total 1008…the package I received had a plastic bag with the dupatta label and a cheap cotton pant which is neither worth more than 150 nor looks good..I tried to return it. The first thing that happenes is the convenience charge is deducted. What was the convenience here when the whole thing is not even the customer’s mistake. The pickup person wouldn’t pick it saying it’s a different product..exactly that’s y I m returning it…several call, chats..no resolution and now the customer care don’t repond once thay know we are inquiring about the pickup of this particular order. Surprised that with such bad customer experience how the site still has customers..I am never buying anything from myntra again..in a way good coz I was addicted!”

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Posted 1 year ago

“During sale period Myntra attract customers by offering low price of products n later on cancel the order with message that unfortunately we had to cancel your order as seller is not able to supply . My 40% orders were cancelled by Myntra . 4 products cancelled recently out of 10. So do not waste your time for shopping on Myntra.”

Myntra 1 star review on 7th November 2023

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Posted 1 year ago

“very pathetic service and unprofessional call center employees on chat.”

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Posted 1 year ago

“I ordered small size by mistake and ask for exchange but these guys not exchange or return my product. Very very bad customer service . They have degraded the quality of brands and while asking for return or exchange the says the return window has been closed just in two days. If the customer phone network is not accessible for two days or so then your product and money is wasted coz they will not return return your product and money as well. They are here just looting the money of customer by keeping such policies. I am never gonna shop from this site. Very bad experience.”

Helpful Report

Posted 1 year ago

“Incompetent lot. Did not deliver my item and marked it as delivered. I called and called for over a month, i dont know where they pick up their agents and senior agents, but I think a monkey would have solved the issue by now. They conveniently mark the issue as closed. How many people's money has Myntra swallowed? NEVER EVER USE MYNTRA. THEY ARE FRAUDS.”

Helpful Report

Posted 1 year ago

“Most incompetent customer support. Fraud delivery partners.. Open packages with missed items...”

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Posted 1 year ago

“Return and refund fake they trapped you with bad poor quality products they cheated with me and forcefully give me the bad quality product and told me mam only exchange is available in this item although when I ordered that product it was showing me return available”

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Posted 1 year ago

“Had such a bad experience with Myntra. First they did not deliver the exchange for 15 days and then cancelled from their side saying the return window is expired. meanwhile for these 15 days whenever i contacted their support I was given some stupid answer like it is shipped and in transit and what not. it was a mental torturer #myntra #mentaltorture”

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Posted 1 year ago

“I have ordered a shirt from Mynatra, On 21 Sept it was showing as delivered to security but we didn't received the delivery, we have raised complain till now there no update from Mynatra side as well they have not refunded my money.. Worst Customer service I have ever seen . please don't buy from Mynatra.”

Helpful Report

Posted 1 year ago

“Myntra's products are really good ...and it's because of the brands and quality of the product (clothes or anything) But MYNTRA's customer service is really very frustrating. They don't have track record of anything. They will keep asking you the details. Will mark your query resolved without providing you with the solution. #myntra #badcustomersupport”

Helpful Report

Posted 1 year ago

“I didn't received the product I ordered.. Actually i ask for an exchange... The delivery agent picked up the product from my place.. And i didn't received the another one.. I am still waiting for the product. I spoke customer care.. They r just useless... My problem was to be resolved in a week and now they r asking me to wait for 2-3 days more.. This my humble request to everyone.. Plz don't buy any product from myntra... Their delivery service is pathetic”

Helpful Report

Posted 1 year ago

“Ordered watch paid. On the day of delivery out of station but the courier agreed to bring on the day requested. Regrets cancelled the order. Hauty and bad organisation.”

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Posted 1 year ago

“I returned my product and asked them to refund money as myntra credits. Money got credited in myntra account. But when I again ordered something they charged me convenience fee of 300 on a product of 800. Now my credit amount was 700. Means In order to get my money adjusted of rs 700 I have to pay 300 extra. Wow. What a brilliant thought these people have devised to make fool of people. Requesting them again and again to refund the money back to my bank account, no avail. Money minching. Scammers. Zero star from my side.no mail I'd to send issues. Just keep listening to IVR. And call is gone.”

Helpful Report

Posted 1 year ago

“Be careful Myntra Lovers!! I'm long time customer of Myntra. I trusted them completely. But recently I just woke up!! I ordered a sofa set cover which had fitting issue so I asked for return. Some Myntra agent came and picked up the product but I didn't get any refund. I raised complaint many times but nothing happened. They just kept denying the product has picked up when I shared every single details with customer service person. Hello Myntra, stop cheating your customers, Provide them good service or else very soon you will loose your business. You forgot trust matters more than money.”

Helpful Report

Posted 1 year ago

“Worse site.. and shopping experiences.. the amount is debiting from our account, but there is no order placing to our cart...”

Helpful Report

Posted 1 year ago

“Hello folks, Myntra is one of the big e-commerce brands in India and hence hard to avoid. However, whenever there exists an option to do so, I would recommend you opt for an alternative platform. I recently purchased football shoes worth over Rs. 8000 from Myntra and was delivered an incorrect product. Despite multiple follow ups and wasted time+energy, they refuse to return my money. They go on to say that they have conducted a detailed internal investigation which proves there exists no tampering on their end but refuse to provide any kind of report on the said investigation. This then indirectly places the blame for misconduct on my end. As consumers, we don't have many options available given the friction involved in approaching the consumer court. Hence, it is best to opt for companies like Amazon who have proven track records in customer service and empathy. Thank you! :)”

Helpful Report

Posted 1 year ago

“Oh my god.. Myntra.. worst customer service than the products itself. When a product is bad customer has full rights to post the reviews about it but my review was rejected and I couldn't post it. So now I am forced to post both the product and the fraudulent customer service”

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Posted 1 year ago

“Kept over 200 of my hard earned money refused to give me a confirmation of order the tried to debit my account 4 more times said I had accept the charges to get a refund bs company”

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Posted 1 year ago

“This is the most fake app. Once you give negative review for a product, they won't publish it. Only good ratings and reviews will be published. They gave me defected shoes and when I complained they didn't pay heed and on the top of that they didn't approve my rating and review. Please don't buy a product from here after readings reviews and ratings. Delivery tracking also not possible.”

Helpful Report

Posted 1 year ago

“I have ordered the product on 3rd April and from that they are continuously delaying and giving a excuses. Even customer care executive is half hour and one hour only for me. Worst app to order paid product. Niether they are giving any response nor delivering and nor refunding my fund.”

Helpful Report

Posted 1 year ago

Myntra is rated 1.3 based on 201 reviews