Name: Myprotein
Address: Meridian House, Gadbrook Park, Gadbrook Way, Northwich
Rating: 2.81

“Ordered protein over week ago now.showed had been delivered as received photo of it sitting on my doorstep all day whilst I was out. So clearly get home and my parcel has disappeared. Contact with my protein is hard no phone their live chat is unavailable and when they message you back it's always automated messages hardly any contain from my protein it self. Message says with they to resolve in 24hrs at busy times allow for 48hrs how is a week and a half 48rs because that how long I've now waited and nothing has been resolved. Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015. Found this on citizen advice and also even tho the delivery company hermes they use are absolutely useless it is not actually there responsibility to ensure delivery it is the company that sent the item/product and they should have to resend.”

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Posted 4 years ago

“I placed a $200 order with them on Friday, 20 November 2020. When I got the Email confirmation invoice of the completed Debit, they had charged me $100 for shipping! (Utah to Los Angeles!??) I had SPECIFICALLY chosen "Free Shipping" on the order. This "company" has NO customer service Email, their "chat" is closed or down, the phone number has a recorded message saying they're unavailable because "lines are down", and when I try to message through their website, suddenly I can't log in because my "Email is invalid". There is literally NO WAY for me to contact them. It is a clever scam though, because if I send this stuff back (IF I ever get it), they'd probably just (maybe) refund it EXCEPT the $100 shipping. I will be filing a complaint with the Utah Department of Commerce/ Consumer Fraud Division.”

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Posted 4 years ago

“Really bad customer service, the promotion code didn’t apply to my order, I couldn’t cancel it. I’m trying to refund it and it’s a nightmare to get help from customer service I really had better expectations from this company, once you spent your money they don’t care if you happy or not with the order”

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Posted 4 years ago

“According to my recent order with MyProtein. There was one item that I was concerned about. Which was a Daily Multivitamin tablet. I contacted the customer service about it that the tablet I received didn’t look the same as the picture advertised on the website. The tablet on the website is white capsule, but the tablet I received was uncoated yellow colour, and their response to my query and concern was, “I can see from your photo it looks like you have edited the image...” - WHAT?! Are you serious?! I couldn’t believe this would be their response to my query and concern. It didn’t matter whether I edited the photo or not. My main concern was my health and safety, because the tablet didn’t look the same as on the website. This is something I put in my body, and I wanted to know why? I couldn’t believe it that the FIRST THING their customer service staff, “Oliver” cared about was the photo being edited! Yes, I made the photo brighter, as it was dark and I could hardly see the actual colour of the tablet in the bottle when I took it, and also, so that the customer service team could see it clearly as well. Oliver, the customer service staff didn’t even said anything about the fact that the TABLET ITSELF BEING TOTALLY DIFFERENT IN COLOUR AND LOOK! But more worried about the photo being edited! Unbelievable! I wish that the customer service staff would put their feet into my shoes! What if this happened to them when they ordering something and receiving something that looks totally different from the website?! I have prove of the original photo I took without it being brightened including a video, so you can see the actual product and also the response from the company’s customer service staff Oliver as well. I have consumer rights to be concerned about my health and safety, and your company should give an explanation and answer to my query and concern, NOT pointing out about the photo being edited which wasn’t even important! I usually spend fortune on their products and this is such a disappointment, the way your staff handled my concern about health and safety!”

Myprotein 1 star review on 6th October 2020

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Posted 4 years ago

“Awful service 2 weeks now no order and no one answering me”

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Posted 4 years ago

“I have been a loyal MyProtein customer for multiple years now. During that time I have never had to deal with their customer service until recently, as they shipped my whey to the wrong address. Instead of trying to resolve their mistake, MP customer service told me there is 'nothing they can do' & to contact the current residents who live at my old address and sort it out. Other than that address being 20 miles away, there is also a pandemic happening right now. This advice is not only useless but also reckless. I am now out $50 and gained nothing but a headache. Myprotein is a dishonest company who has no problems stealing from their customers. Truly shameful experience, and I highly recommend you think twice before giving MyProtein your business. (Look at their reviews on Facebook/Reddit too; there are many horror stories similar to mine.) Their product is decent but their customer service is atrocious. Make no mistake, Myprotein does not give a shit about you or your years of loyalty. Spend your money on a company who values you, not with Myprotein.”

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Posted 4 years ago

“Good range of products. Reasonable prices with useful discount codes. Very quick delivery and easy to navigate website.”

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Posted 4 years ago

“I made an order on 5 Jun. Their website promises a 10-14 days delivery. After 21 days I contacted their support, they promised an update in 3-4 days. All this happened on 29 Jun. 38 days passed since I made my order and 14 days since they promised to send me an update. Strongly don't recommend this website.”

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Posted 4 years ago

“Im still waiting my products. Its been 4 months since i made the order and they arent delivered yet! Did i just get scam? I would never recommend them to anyone!”

Myprotein 1 star review on 9th July 2020

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Posted 4 years ago

“Absolutely horrific customer service!!!!!!! This company is deplorable and should be shut down. I made an order and it has not arrived for 2 months. I am out almost 400$ to this company and have received a complete run around from them and their shitty messaging service. It’s just ridiculous. I have messaged them server all times asking for this issue to be resolved and to not avail. They just tell you “we are trying to resolve the issue” blah blah blah when it’s bullshit. They aren’t even reading the messages just giving you a generic response!!! I want my money back!!!!! I have asked for a refund and have told them that I will be making this public if they do not give me a refund for products I NEVER RECEIVED. Also it is strange to be that they don’t have a place you can write a google review. I will be roasting this company on every single platform I can. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!!! I WANT MY REFUND”

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Posted 4 years ago

“Delivered to the wrong address and took a month for me to get my money back from them. The day it was delivered they were able to tell me the (wrong) address of where it was delivered yet I had to fill in 2 forms, chat to someone from customer service about 2-3 times per week before anything was done about it. Unless I contacted them nothing was being done, in fact, I would probably still be waiting. In the end someone just issued the refund right there and then, which could have been done all along. Customer service is really really bad. I do not recommend.”

Myprotein 1 star review on 1st July 2020

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Posted 4 years ago

“Absolutely horrible customer service. They ask you to write messages about where your product is, but their responses and actions show clearly that they do not read the messages. They just do whatever they please, and too bad for the customer.”

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Posted 4 years ago

“Good qualify clothing and always good discounts available. The one thing that lets them down is the fact they use Hermes. They seem so useless and unable to help. I will stick with gymshark as they allow you to choose either dpd or Hermes delivery. Anything over Hermes who are absolutely useless.”

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Posted 4 years ago

“Absolute joke of a company! Shockingly bad customer service. I've used them for years and they have gone downhill fast. I ordered over 3 weeks ago and still haven't received my product. I just want my money back now, but even that is proving difficult. Take my advice don't order with these guys.”

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Posted 4 years ago

“Disgusting customer service. Emails replied to but they never actually responded to what your asking. My items were supposedly delivered but never received. Iv sent more then 6 Emails and returned a non revived slip still with no joy. I then had dealings with ‘James’ via live chat. A very rude, customer service personal who terminated my chat after Becoming rude because I asked for a replacement order . I have a large gym following online and will now certainly be sharing my experience on social media. Thanks my protein”

Myprotein 1 star review on 21st May 2020

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Posted 4 years ago

“BE AWARE! BE AWARE!! MY PROTEIN CURRENTLY HAS ISSUES AND IS NOT SHIPPING ORDERS PLACED IN THEIR WEBSITE!!! I placed an order on 25th April with next day delivery and it has not arrived. I gave them a week before making contact as due to the current circumstances i was willing to be flexible. As of today, they refuse to give me an explanation as to why the order has not arrived. They take days to get back to me regarding my queries to the point that i asked for a refund. They refuse to give me a refund for an order that they have not sent. All they tell me is that they are investigating it; they have been saying that for over 2 weeks. I have seen more reviews here with the same issues; be aware and don't order from myprotein”

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Posted 4 years ago

“BE AWARE! BE AWARE!! MY PROTEIN CURRENTLY HAS ISSUES AND IS NOT SHIPPING ORDERS PLACED IN THEIR WEBSITE!!! I placed an order on 25th April with next day delivery and it has not arrived. I gave them a week before making contact as due to the current circumstances i was willing to be flexible. As of today, they refuse to give me an explanation as to why the order has not arrived. They take days to get back to me regarding my queries to the point that i asked for a refund. They refuse to give me a refund for an order that they have not sent. All they tell me is that they are investigating it; they have been saying that for over 2 weeks. I have seen more reviews here with the same issues; be aware and don't order from myprotein”

Helpful Report

Posted 4 years ago

“BE AWARE! BE AWARE!! MY PROTEIN CURRENTLY HAS ISSUES AND IS NOT SHIPPING ORDERS PLACED IN THEIR WEBSITE!!! I placed an order on 25th April with next day delivery and it has not arrived. I gave them a week before making contact as due to the current circumstances i was willing to be flexible. As of today, they refuse to give me an explanation as to why the order has not arrived. They take days to get back to me regarding my queries to the point that i asked for a refund. They refuse to give me a refund for an order that they have not sent. All they tell me is that they are investigating it; they have been saying that for over 2 weeks. I have seen more reviews here with the same issues; be aware and don't order from myprotein”

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Posted 4 years ago

“The delivery company lost my order but as I was speaking to a new person at MyProtein everyday they kept on insisting I wait another day to allow for delivery. One week later they agreed to send the order again...But shipped with the same company! I only shopped with them as I got a discount via the Body Coach 90 day plan. Won’t make that mistake again!”

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Posted 4 years ago

“Great products, some are incorrectly labelled. The problem is when you point it out to customer services it takes 10+ messages for them to realise their error as they're clueless on their own products. Finally admit it's wrong then still don't change it. Lcarnitine powder states under product overview that it's acetyl lcarnitine, so which one is it as they are 2 different products. If you asked for fish and chips you wouldn't except sausage and chips because it's partly correct.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Myprotein Reviews