Myprotein Reviews

Name: Myprotein
Address: Meridian House, Gadbrook Park, Gadbrook Way, Northwich
Rating: 2.83

2.8 Rating 173 Reviews

45 %

of reviewers recommend Myprotein

2.8

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Myprotein:

Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us.

Visit Website

Phone:

0845 094 9889

Location:

Meridian House, Gadbrook Park, Gadbrook Way
Northwich
CW9 7RA

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Myprotein 1 star review on 2nd December 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order Number: 192863479 There are no zero stars or else I would have happily given zero. The worst service I have received in my life. I placed an order on 27th December, 19 (Christmas Sale). I ordered natural vanilla 2 x 5.5lbs. The order processed and stated that it will be dispatched on 30th Dec. Today is 17th Jan still my order is in processing. I mailed them 3 times before just to know what is the problem. The replies I got were "Due to the high volume of orders they are still processing it". Today I lost my patience and asked them again what is happening with my order? The response I got was horrible. They said that the flavour(Natural Vanilla) that I ordered they have stopped manufacturing. What???. So I told them that I am ok with some other flavour please dispatch my order I already waited for more than 3 weeks. They said they can't do it either. Really Guys!!!!. They used my money for more than 3 weeks and now they say they won't send me my order. This is a total SCAM. They just use their customers money.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Really bad company!! They cancelled my Black Friday order without any notice or any attempt to communicate this to me. I was waiting for almost a week then I contacted them. They said they would look into this but every time it was me that had to chase them. They said they are busy at the moment but seems like they choose who they want to reply to! It’s ridiculous that they don’t reply, don’t give any notice of cancellation and ignore you. They even deleted my account! After telling me that another team would follow this up and it would take up to 48 hours I had to contact them again and was told it would take 48 more hours, eventually this became 5-10 working days! I don’t understand the reason for the longer and longer delays. There was even a point when they disconnected me from an online chat before I had a chance to reply! At the same time they (Lewis) said “I feel like we are going round in circles”, I’m the one who should have said that (!!) 🤯 after the way I was treated, constantly having to chase them only to be told to wait for more time before they can give me any information about what was going to happen with my order! In the end I called them because I was annoyed that they had put me on a wait that seemed endless (another 5-10 days). Only the staff on the phone were able to explain what had happened to me. My experience really shows that MyProtein don’t value their customers at all. It could be that some misunderstanding happened during the purchase. However, they failed to tell me what happened, and every time I contacted them they made me feel disrespected. All I needed was for myprotein to clarify what’s wrong and figure out what to do. They changed their answer all the time. First they agreed to let me reorder then said the circumstances has changed (what?). People should be aware of this. They do not care if they lose a single customer since so many reviews here left 1 star and there’s no improvement being made. I will share this experience on social media. So disgraceful!! Zero star!!”

Helpful Report

Posted 4 years ago

“Customer service is really bad. I ordered my package since the black Friday sale. and now it over a month, I still not received my package. I sent a message to them many times but they just told me to wait until they find it from the 3rd delivery agency. I'm really disappointed with MyProtein Customer service. I bought from them many times. but now they fail me. I will change to order a worthy supplier like Bulk Powder or something.”

Helpful Report

Posted 4 years ago

“It’s not the best taste, u can taste bits of powder but it’s drinkable, apart from that they are a great company”

Helpful Report

Posted 5 years ago

“Have always ordered my protein and supplements from MP and its the best quality I've had and also affordable.”

Helpful Report

Posted 5 years ago

“Beware if you ordering from overseas and using your countries’ domain, the product is actually delivered from the UK. Order from myprotein.ch thinking that the product was being shipped locally but received a tax bill. So the price you see at checkout might not be the final price.”

Helpful Report

Posted 5 years ago

“Terrible customer care / product not fit for purpose. After two weeks of chasing customer services to resolve a quality issue with my latest 5kg bag of diet whey, I am annoyed and extremely disappointed that I have been kept waiting for so long. A colleague in your customer services department acknowledged the error that my protein order was out of date after I reported it undrinkable and smelt of vomit. It then took 5 days for the company to request a photograph of the reverse of the bag showing the batch code and date. Today is the 15th day since my complaint was made. This would be absolutely unacceptable if it was my first order. However, considering the value of business I have placed over the years with My Protein, I feel offended by the lack of care offered. Be cautious with this Group if you are considering a purchase.”

Helpful Report

Posted 5 years ago

“No issues with MyProtein itself, however the delivery (Yodel) was awful, the parcel was damped in the bushes in the rain over night, so it was completely ruined! When contacted customer service they made me feel like I was the one doing wrong and made me feel up and sign forms with the photos attached. So I just can't be bothered doing this for some petty few quid. Bad customer service, I bet they know how inefficient Yodel is and how they lie about delivering in a safe place! I have had same problem with Nespresso and they have sent me another parcel no questions asked!”

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Posted 5 years ago

“The website was informative about the product i was buying. Their prices were competative and they delivered on time.”

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Posted 6 years ago

“been using them for years and love their products and the costumer services is great and very helpful”

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Posted 6 years ago

“Fast delivery, good value for money.”

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Posted 6 years ago

“Customer service is very good and informative”

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Posted 6 years ago

“Great site, parcel came quickly, happy with products and free delivery!”

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Posted 6 years ago

“Great service, fast delivery”

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Posted 6 years ago

“Great price and deal for the products I received, plus free samples and free next day delivery! Fantastic! I received an email saying the delivery will arrive soon and it came 5 minutes later. Superb!”

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Posted 6 years ago

“They're great! The prices are fantastic! You can get all sorts of health food, supplements, vitamins, clothing, meal replacements, everything! Delivery - I can't fault it. They always run offers, so you are getting discounts almost every time you order, and free delivery. The offer a referral promotion, and a points scheme, and both are flawless. They have it sussed!”

Helpful Report

Posted 6 years ago

“Very happy with quality and sizing of items, very well packaged and prompt delivery of item. Will be purchasing more in the future”

Helpful Report

Posted 6 years ago

“Not very good customer service. Protein makes my stomach go crazy. But that's what you get for that price.”

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Posted 6 years ago

“don't bother while they use Yodel - you wont get your package (check out their reviews). Doesn't matter how good the product is if you never get it. Staff couldn't do anything to help either, lost my business and will be going elsewhere from now on.”

Helpful Report

Posted 6 years ago

Myprotein is rated 2.8 based on 173 reviews