mytheresa.com Reviews

Name: mytheresa.com
Rating: 1.71

1.7 Rating 183 Reviews

19 %

of reviewers recommend mytheresa.com

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1.7

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service, took a Long Time to respond and cancelled my order without notice. I’ve been a customer for many years and recently it seems like they have outsourced their customer service to some vendor who is slow to respond and passive aggressive in their response. When faced with a complaint, their response is thanks for the feedback and wish you a good day. Don’t bother using them if you are expect good service. If nothing goes wrong and you don’t have to deal with their customer service, all is good. Otherwise, good luck with getting a timely and satisfactory response. Buyer beware”

Helpful Report

Posted 5 years ago

“I have the best experience with Mytheresa for luxury goods. Purchase and return are free as long as you spend over €200. Occasionally they have promotion for free delivery for any purchase. The Pickup refund process is Super easy. Order a pickup service from DHL online takes me about 1 min, courier will pick up the package. Refund is received within 5 working days, mostly 3 working days for me from the day of pickup. Customer service is superior. I never had to wait, customer service pick up the phone immediately. Very good stock, fantastic purchase and return process, efficient customer service. The only suggestion is the website could do with some updates. Hard to pick more than 1 size in filter. Not sure why I need to log in every time when I check my account? Since I have face login, it doesn’t bother me that much, but still find it a bit inconvenient. All in all, Mytheresa is the best luxury online shop in my opinion!”

Helpful Report

Posted 5 years ago

“Not happy with my purchase, bought gucci bag and it come with only box (damaged) + dustbag + bag , without shopping bag and authentic card, the bag was like old or rejected item. After email them then they just reply sorry & told me Gucci store sent to them like that. Very very bad, and if i return i need pay for the heavy tax + shipping”

Helpful Report

Posted 5 years ago

“Man all y’all are cap, I came here to see reviews on Mytheresa and I seen nothing but bad ones. There lies. I had the best shipping time and packaging for my item from mytheresa, I called there customer support they helped me really well. So don’t believe all the bad ones you see. This website is good and trusted. And I’ll continue to shop for exclusive pieces here”

Helpful Report

Posted 5 years ago

“As a client for several years I never had any complaints. Customer service always responds fast to emails. Refunds correct, and shipment as promised.”

Helpful Report

Posted 5 years ago

“Worst ever online shopping experience. My item never arrived and they did nothing about it despite many calls and emails. Completely unprofessional. Don’t waste your time with them, use Net-a-Porter instead.”

Helpful Report

Posted 5 years ago

“Ordered some Gucci trainers Ordered some Gucci trainers. myteresa said they were delivered and signed for but not by me as I was away in the date they say they delivered. I’ve sent my boarding pass which show the exact dates of my break away. They stolen my money and I’m a world where there are so many reputable High end shopping sites is never use again. Net-a-Porter, Farfetch, Selfridges to name but a few. They all have same items. Be ware. They’ve taken £530 and basically stolen it despite my proof the delivery man didn’t deliver”

Helpful Report

Posted 5 years ago

“I ordered a pair of Gucci espadrilles in a 6.5 i recieved them in about 2 days via. DHL they ran a bit small and exchanged them for a 7. DHL picked them up and i had the size 7 within 5 days. Beautifully packaged and in pristeen condition. I was impressed and truly happy. I dont understand the negative reviews. I was completely satisfied.”

Helpful Report

Posted 5 years ago

“DONOT TRUST THIS COMPANY! DONOT TRUST THIS COMPANY! I used this website several times and it was every time great. But this time it was different. I ordered 2 burberry wallets and I got only one. I wrote them and ask to send the other one or refund. Oder number is eu11670018 But they do not accept their mistake and they do not take thier responsible. They wrote just that they had shipped both two items. Now I lost 272 euros and no item in Hand. this is my worst experiense ever. DO NOT BUY FROM THIS COMPANY!!!! THEY TAKE MONEY AND THEY DONT ACCEPT THIER MISTAKE! YOU COULD LOOSE YOUR MONEY!”

Helpful Report

Posted 5 years ago

“Horrible customer service. The absolute worst. I would never order from this site again, because of this reason. I had a bad experience with a customer service representative and asked to be transferred to a superior and had an equally bad experience. Shop net a porter instead where the service is always excellent.”

Helpful Report

Posted 5 years ago

“I had 2 very unhappy experience with mytheresa, my only 2 purchases from mytheresa, and would never recommend it to anyone. Case 1: I bought a pair of leather shoes - Gucci princetown loafers, and when it arrived it was clearly worn with DEEP CREASES and SCRATCHES on the leather on both shoes. Delivery was quick and no complaints whatsoever in the logistics department. But after paying approximately €60 for local tax (shipped overseas) and DHL processing fee (which i understand is non-refundable), and the uncertainty of getting a brand new pair from mytheresa (and having to pay the tax and processing fee once more!), it just wasn't worth returning it so i had to keep the shoes. Needless to say i feel really CHEATED, having paid so much for a pair of used shoes. In future, I'd rather pay the full price and get it from the retail flagship store, at least I'm getting a fresh new pair!!!!! Case 2: I bought a gucci belt and it came with just the dustbag in a mytheresa box, no gucci box. Why isn't the gucci box included if its an authentic product from a reputable platform like mytheresa??? Disappointed again. These 2 incidents have made me really upset, frustrated, and furious with mytheresa. Conclusion - NO MORE!!!”

Helpful Report

Posted 5 years ago

“AWFUL. YSL bag broke after 1 use, within 3 days of receiving it. I have been told it’s ‘not a big deal’ and they won’t refund the item, instead they will repair it and I will have paid full price for a bodged together £800 bag. Disgusting. They are German based and using to their advantage in terms of legal recourse.”

Helpful Report

Posted 6 years ago

“Purchased a pair of boots and they charged my credit card, then claimed there was something wrong with the transaction. The boots never arrived, I chased them for over 1 month. Demanded a refund, still they never provided any further detail, so I finally had my credit card dispute the charge. What a nightmare!!! NEVER ORDER FROM THIS SITE! I live in LA California and learned it the hard way.”

Helpful Report

Posted 6 years ago

“To be honest, it's the worst on-line shopping experience I ever have. I bought a pair of sneaker of McQueen Alexander , when I received, I found that the piping of the sneaker under the laces is torn so I asked for the exchange. Before I sent out the shoes, I emailed them to see how many days they need to process as I want to see whether I am able to received before I go oversea. The answer is 2-3 business days. Then I sent back the shoes to them. They received the shoes and sent me the confirmation email. However, after they received the shoes, they did not reply my email at all. I then called the customer service and made a complain. They used "they are currently having big volume of customer returns" as excuse and did not process my order. After 5 days, I still did not get any progress updated from them. As I was hurry and I was afraid I cant get the parcel before I went oversea, during the time, I called few times and emailed them twice to explain my situation and asked them whether they could process my order faster, still no reply!!!! Another week, I decided to call for the last time, the customer service person told me the system showed my order was blocked for unknown reason so that no one would process it!!!! Just wondering why they blocked my order for no reason disregard my urgent situation! Is it because of the complain phone call make for the beginning, so they decided to punish me in that way? ? I am very confusing, why customer service would be so unprofessional. And no one tell me my order have been blocked even so many phone call I made before. So, it wasted me about two weeks to get the shoes delivered to me and I had have to change my delivery address to my friend's to make sure the shoes would not send back. I am so disappointed and it could be my and my friends' last time to shop here.”

Helpful Report

Posted 6 years ago

“Pathetic, DO NOT BUY FROM THEM. Should something go wrong, they will make you wait 4 WEEKS only to come back and tell you there is nothing they can do. Save your money and buy from a reputable retailer.”

Helpful Report

Posted 6 years ago

“Product was the price I expected and delivery was quite fast.”

Helpful Report

Posted 6 years ago

“EXCELLENT CUSTOMER SERVICES FAST DELIVERY BEAUTIFUL BOX”

Helpful Report

Posted 6 years ago

“This is the worse experience I've had, shopping on line. I bought a T-shirt and the shipping was $25. I am never home and no neighbors around waiting for my packages. They refuse to let DHL drop the package at my door. Safe, gated community. always get my packages. I told them I'd take responsibility, but no, not their policy. DHL turned out to be extremely ineffective as well, I tried to get another day delivery, scheduled it, they confirmed. Then I took the time off for nothing, AS THE PACKAGE WAS ALREDY SENT BACK. Additionally, My Theresa is going to charge me the $25 shipping, when DHL said that there would be no charge! NO MONAY BACK YET. MAY HAVE TO FILE A CLAIM WITH PAY PAL! DO NOT SHOP HERE.”

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Posted 6 years ago

“Super!sve pohvale!!!”

Helpful Report

Posted 6 years ago

“WASNT CERTAIN OF MY CORRECT SIZE SO I PHONED AND HAD A VERY HELPFULL PERSON GUIDE ME ,MY STUNNING DRESS WAS ORDERED LAST WEEK IT ARRIVED TODAY I AM OVER THE MOON IT WAS PACKED IN A BEAUTIFUL BOX. THE DRESS IS AMAZING QUALITY AND STUNNING”

Helpful Report

Posted 6 years ago

mytheresa.com is rated 1.7 based on 183 reviews