mytheresa.com Reviews

2.0 Rating 134 Reviews

25 %

of reviewers recommend mytheresa.com

Company Reviews

Questions

Metrics

2.0

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How is Mytheresa.com returns process?

Helpful Report

(3 weeks ago)

Greater than 86% of reviewers feedback is Mytheresa.com returns process could be better.

Helpful Report

(3 weeks ago)

20.00%

Industry Average

“ this company has a 9% one-start rating on Trustpilot and what boils my blood is that they come back stating that my review was addressed to the wrong company, yet the RETURNS DEPARTMENT can only be accessed thru their website, and the credit is posted to their website. ”

- NAJOUA SPITERI NAILI

“ I purchased a bunch of dresses from them bc of the free returns. ”

- Anonymous

“ The website lists links for returns and one for exchanges. ”

- Anonymous

mytheresa.com Reviews

Returns - Difficult