mytheresa.com Reviews

1.7 Rating 183 Reviews

19 %

of reviewers recommend mytheresa.com

Company Reviews

Questions

Metrics

1.7

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Mytheresa.com returns process?

Helpful Report

(1 week ago)

Greater than 84% of reviewers feedback is Mytheresa.com returns process could be better.

Helpful Report

(1 week ago)

11.76%

Industry Average

“ Shockingly, this so-called policy about excessive returns isn’t stated anywhere on their website, leaving customers unaware of this hidden categorization. ”

- Setareh

“ I called and inquired and was told it was the system which had indicated I had too may returns. ”

- LTB

“ This was apparently because of high number of returns on my part. ”

- Natalie

mytheresa.com Reviews

Returns - Difficult