“This company is fraudulent, do not purchase a product with them, they do not return the money, they do not resolve, I returned a product two months ago and so far they have not responded, their customer service is terrible, they do not respond, they do not answer my emails . The courier company issued me a letter that they have already delivered the product and so far I have not received my money, and BE CAREFUL, they buy fake reviews when they see that their reviews are so low.”
Hi Tatiana,
We're very sad to read your review.
We are unable to process a refund here as your order has not been received. We have been investigating this with our returns provider and It appears the new returns label sent to you has not been used. Please understand from our perspective, we do not have any confirmation that your return has been taken to the courier. I have replied to your email asking for additional information to assist further here.
We look forward to hearing back from you and getting this resolved as soon as possible.
Best Wishes,
Shanice
“I loved my Merabi jumpsuit. I wore The Ariana blue jumpsuit for my cousins’ wedding recently, and the compliments did not stop all evening. A friend of the bride said “the two fashion icons were the bride and me! The legs were longer than I needed them to be, but with a bit of tailoring the fit was absolutely perfect! I can’t wait to buy my next piece!”
“I am trying to return my order (UK) Order Number - 129194
I have followed ALL instructions ....Sent countless emails for a return address. PLEASE send me the full address so I can return. Each day goes past and I am now worried its over the 14 day policy!
I want to return so I can place another order in a larger size.”
“The Sara skirt in champagne is possibly the most beautiful item of clothing I have ever purchased. I wore it to a recent event and felt so gorgeous and glamorous. The fit is immaculate and the design is so chic!”
“I ordered four items and returned two well over a month ago. Not only have they not replied to my emails, they have not issued a refund despite having the returned items. It is so disheartening that they are not replying to me or returning my money.”
Hi Maria,
I am sorry to read your 1* review.
I can see you have been in contact with my colleague, Shanice.
After locating your package, this has now been fully refunded.
I have sent you a follow-up email.
Thank you for your patience and understanding.
Best wishes,
Carly
“The dress was cut beautifully so fitted so well in all the right areas and was true to size. The quality and detail is fantastic. I'm a mother of the bride so the dress is for a Christmas wedding but so versatile to wear at other glitzy/Christmas events. Delivery was very quick and how the product was packaged was beautiful so worth every pound spent. I will definately order another dress at some stage because I am now hooked.”
“Ordered top on line three times and each time I ordered I received email to say not in stock and must have been a technical glitch. Very bad service and will not be ordering from their website again.”
Hi Noeline,
I am sorry to read your 1* review.
Unfortunately, there was a glitch in our system, as it shouldn’t have let you place the order. This has now been fixed. We do apologise for any inconvenience caused here.
As mentioned in our emails, if there are any other styles you have your eye on or we can interest you in, I would be happy to help you find your perfect MERABI.
Best wishes,
Carly
“I purchased four items, I’ve been attempting to chat,send emails, dm you name it, Before the 14 day mark to send items back to get my refund and they will not reply it’s been over 14 days now and I really feel like this is a scam. Customer service is absolutely terrible. I even tried to log in to start refund claim with my ref number and it told me it did not exist.
UPDATE-Continuation as of Aug/22/23
AFTER THE FIRST REVIEW they finally answered the email and I was able to sent the package back for a refund, the post office sent me a text message the package was delivered to the address. It has been over 15 days since I send the package and I HAVE NOT receive my REFUND the total amount I Was scam by this store is $773.12 that it was charged to my navy federal credit union card. This store is fraudulent. From the beginning that I attempted to order the refund the online system was giving error messages I try to made contact through chat, emails they responded with automatic message of a 72 hrs message saying they will get back with me and they did after had me waiting for 4 days (over the weekend) to respond to my need for help because their system was not working (giving me an error message) to process my request for refund. I still now trying to make communication through email(Aug/21/23) to see where is my refund and they are not responding. They will be REPORTED to the authorities in US. This store is located international. Nadine Merabi store is SCAMMING customers!!!!”
Hi Tania,
I am sorry to read your review.
The reason the return portal was not working for you was due to you entering your order number incorrectly, this was stated in my emails.
You were adding the US in front of the order number when you placed it on our UK site which is why it was not recognising it in our system.
Many thanks,
Carly
“So happy about my purchase the dress fits perfectly and looks stunning.
Delivery was fast.
I first order a size that was too small and refund took more than a month.”
“The customer service is fantastic. I ordered a dress (very last minute) and required delivery ASAP - sooner than the estimated time of delivery stipulated on site. I contacted customer service and explained my dilemma and that I required the dress for a special occasion. Emily replied to my email within a matter of hours and escalated my request for a priority delivery which was accommodated. I have received further personal updates from Emily herself regarding the status of my order & delivery. I have purchased high end dresses before and have never received service as good at this. I would highly recommend and can’t wait to purchase again!”
“Highly recommend
I really really love my dress, it’s so beautiful!
I wore it for my birthday party and everyone was amazed by Nadinmerabi style! I believe Nadinmerabi styles are so stunning and every lady needs to have them in her wardrobe!
I was very happy with the customer service and everything about my purchase!
Thank you”
“My dress was gorgeous, but I ordered two and am returning one, and was given an invalid label. Now my $750 package is sitting at a shipping facility and nobody will help me resolve this. It’s been TWO WEEKS! Emails, comments, DMs, nobody will help me.”
Hi Lindsey,
We're very sorry to read your negative review.
I can see you have been in contact with my colleague Emily and I have responded to your email this morning with the information needed for DHL to collect this return.
They do have all of our information on file so we are investigating as to why this has been delayed.
I do hope this helps.
Best Wishes,
Bailey
“I give one star because of HORRIBLE customer service. I ordered Tia jumpsuit on 05/22 for a special occasion. I paid for express shipping.
I received NO confirmation of my order, no confirmation of shipment yet.
I emailed customer service 2 times and sent FB messages. No response. Horrible customer service. How am I supposed to know if my order is even processed ??”
Hi Anna,
We're very sad to read your 1 star review.
Your order was placed on the 23rd May and you first reached out to us on the 24th May via Messenger, we responded the same day to advise your order had gone through successfully and had shipped.
Both your order confirmation and shipping confirmation was sent over to you via email, my colleague Saffron has been in contact with yourself regarding this.
Best Wishes,
Bailey
“I originally ordered my wedding reception jump suit the gold Eliza jumpsuit last year it arrived was beautiful then realised the jewels and sequins just fell off all the netting was sticking together I contacted nadine merabi to complain and they would not offer refund just credit note and this is where the issues began. Ordered a £180 DAVINA M CORSET arrived FAULTY the zip just was separating was sent out replacement guess what same issue! Wouldn’t expect a corset of £180 corset to have a flimsy zip. The service is shocking, delayed responses, never allowed a refund for anything please I would not recommend purchasing anything from there clothes are not worth the amount they sell them at”
Hi There,
We are so incredibly sorry to read your negative review.
As always, we do aim to offer world class customer service here at MERABI so we are incredibly disappointed to hear you did not feel this service was met.
Please email us at hello@nadinemerabi.com with the subject 'REVIEWS IO' and we would be happy to look into this for you.
Best,
Saffron
