Thank you so much for your 5-star rating, Mindy! We're glad to hear that the ease of choosing a pool was amazing and that our staff was extremely helpful. We appreciate your kind words and your time!
“Hot tub arrived with broken motor and a leak. The sales manager who sold us the tub wouldn’t take ownership and tried to blame delivery. It took over a month for the issues to be resolved to my satisfaction. Very poor experience…”
Thank you so much, Carol for the 5 star rating! We're glad to hear that the package arrived within a reasonable timeframe and that the delivery people kept you well informed. It's always a pleasure to get feedback like yours - thank you!
Thanks so much, Richard, for the 4 star rating of Namco Pools. We're glad you were pleased with our service, especially that your items were delivered promptly. Thank you for your feedback and we hope to give you a 5-star experience next time!
Thank you for your 4-star rating Paula. We appreciate you taking the time to give us feedback and we apologize that you weren't able to purchase at Albany, New York. We look forward to your feedback this winter and if you have any questions, comments or concerns in the meantime, please give us a call at 860-590-9702 or chat with us on our website!
“Received my cover and after putting it on I found that the cable winch hole was not drilled all the way through . I had to go buy another one from a local pool company 20 miles away.”
“I wanted to go to the store in Albany, NY. Called them and no answer.I didn't want to used my credit card, I wanted to pay by cash. On your web page the number was listed. I wish the company would upgrade your web site.”
Hi Paula! Unfortunately we were recently in the process of closing this location. We would like to apologize for the inconvenience and thank you for your patients and ordering from our online website! Our online sales team is always available to help you with your online shopping experience on live chat or over the phone at 860-950-9547.
“I went to the Poughkeepsie location to get a pool cover. They didn't have one in my size but ordered it and had it shipped to me with no shipping cost.”
“Delivery was two weeks late and the hot tub arrived with a defective motor. The salesman who sold the hot tub refused to take ownership of the situation and it was nearly three weeks before a technician arrived to repair the motor. The jacuzzi leaked up to 6 inches per day and it took another two weeks before a technical was sent to fix the leak. Very disappointed with the purchase of the jacuzzi from Namco and cannot recommend Namco Orange. The sales and service arms do not seem to communicate and nobody would own the issue.”
“The experience of buying the pool was fine, but they left out important information regarding what we would need to hook up a heater, and the additional expense of everything was unexpected.
The people who came to deliver the pool, did damage to my private property and my landscaping and I called to report it, and the person who I spoke to said they were going to open a claim, but I never heard anything about it.
The people who came to install the pool were very unprofessional. They were smoking on my property and threw their cigarette butts in my yard. And they left behind eight empty drink bottles. They also were arguing and swearing at each other often on throughout the day.
I call to report this as an issue, and I was told that I was gonna hear back from someone and I never did.
It was clear to me that Namco cares about making the sale, but not about its customer satisfaction regarding delivery or install.
I wish I went to seasonal specialty stores.”
“My Namco experience was the best I had in a long time. It was primarily due to Kira Peters who is a superb salesperson. Prior to retirement I was in sales and can easily notice potential in a person who is in a sales position. Kira is a star and I hope Namco recognizes that and uses her to her full potential.”
“The services I purchased haven't been performed yet, but the five-star rating is for the Assistant Manager Greg who helped me with my decisions and purchases. He was excellent. He was patient and courteous and I really appreciated his help.”
