“The purchasing part of it was a good experience. However the pool was delivered to my driveway awaiting installation and we all the rain we have gotten I hope none of the items are damaged. Hopefully the installation will go ahead on 10/5”
“Sean was the best part of this experience. He was knowledgeable and delivered what he promised, but did not give us information on the pool heater that we purchased. He did not tell us it needed to be plumbed in and have an electrician do the work to wire it leading to exorbitant costs.
I was told I was going to be contacted by the corporate office because I called to complain that the delivery person did some damage on my property. I witnessed him doing it and yelled for him to stop but he kept trying to drive down my driveway with a huge truck and my driveway didn’t accommodate the truck, but he kept doing it anyway And hit some landscaping on the side of the driveway and ruined it. He tore up the grass, broke some of my solar lights, and as he was trying to get by some large boulders, he actually moved two of them at least 6 inches and we can’t move them back because they’re too heavy .
That brings me to the installers. They did work very hard. It was an 87° that day and I felt bad for them but they were a husband and wife and all they did was argue and fight and swear and smoke cigarettes. They left about eight or nine drink bottles behind.
If I was asked a question of what I referred Namco, the answer would be no. I would tell them to go to seasonal specialty stores.”
Hi Matthew, thank you for reaching out and sharing your concerns. We apologize for the delay in addressing your order status inquiry. I have informed Customer Service of your concerns and they will reach out to you as soon as they can. Thank you for your patience.
Posted 11 months ago
Hi again! Just checked in with the Customer Service team and it looks like your order is out for delivery and should arrive today. Please reach out if you have any questions or concerns. Thank you!
Hi Anna! Thank you so much for your kind words and positive feedback. We're thrilled to hear that Steve provided excellent customer service and assisted you with your order. If you have any more questions or need further assistance, please don't hesitate to reach out. Have a great day!
“This is our 2nd Nampo Pool, 1st in 2007, high quality Pools, very knowledgeable Sale Reps.(Stephen Pulaski). We are customers for life. Steve worked with us, was patient with me, we now have a Morada 21' round Pool being delivered.
Thanks
Bill & Kathie Wilson”
Thanks so much for your 5 star rating of Namco Pools! We really appreciate your positive feedback and the trust you have placed in us. We're so glad that Stephen was able to help you with finding a Morada 21' round Pool and we hope you will be happy and enjoy it for many years to come. It's an honor to have you as a customer for life. Thank you again for your kind words and support.
“Jamari D helped me at the Hanover MA store on 8/24/23. He was very helpful and knowledgeable in diagnosing what was needed to improve my pool water. He was curteous and friendly and a pleasure to do business with. He was invested in solving my pool issues. Please reach out to Jamari as he is an employee worth keeping at your stores!!! I have been a Namco customer for decades.”
“Jamari D helped me at the Hanover MA store on 8/24/23. He was very helpful and knowledgeable in diagnosing what was needed to improve my pool water. He was curteous and friendly and a pleasure to do business with. He was invested in solving my pool issues. Please reach out to Jamari as he is an employee worth keeping at your stores!!! I have been a Namco customer for decades.”
“Recently purchased an above ground pool at NAMCO in Poughkeepsie, NY. The manager Destiny was phenomenal. She explained the various options and pricing very thoroughly and was very informative. She answered all our questions and explained our payment options in detail. We are completely satisfied with the whole process She went above and beyond our expectations.”
“The staff was professional, friendly, and committed to excellent customer service.
Also we shopped for a pump for our pool. Namco had the best product and price.
It was a great experience”
“At first I was upset that I didn’t receive my complete order that I had placed online- but when I called the sales rep couldn’t have been more helpful. She was wonderful”
“Bought our first Jacuzzi hot tub from Namco. Steve was excellent! Answered all of our questions, let us do a wet test. Very available and responsive.”
Thank you so much for choosing Namco for your first Jacuzzi hot tub! We're thrilled to hear that Steve provided you with excellent service and addressed all your questions. It's great to know that you were able to experience a wet test and that Steve was readily available and responsive throughout the process. We hope you enjoy your new hot tub and if you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your 5-star review!
“The pump went on our pool, we called namco customer service and talked to Stephen P. Within less than hours we had a new pump… Stephen handled our situation smoothly efficiently and quickly.”
Thank you for your glowing 5-star review! We're thrilled to hear that Stephen P. from our online sales team swiftly and efficiently resolved your pool pump issue. We appreciate your trust in Namco, and we're here to assist you with any future needs.
