“i purchased this pump with the pool last fall and only completely installed in the last week or so and the pump already has a crack in the bottom
and leaking lots of water. This thing has barely been used so i don't understand why it's not covered under warranty”
We are very sorry to hear about the issue you're experiencing with your pump. While the crack and leakage are not covered under the warranty, we genuinely want to help resolve this for you. One of our district managers will be giving you a call shortly to find a solution to the issue.
We appreciate your understanding and patience.
Dear Nicole, Thank you so much for your wonderful 5-star rating and review of Namco Pools! We appreciate your kind words and are thrilled to hear that you had an excellent customer service experience with us. Our team strives to be helpful and friendly to ensure our customers have a great experience.
Thank you again for your support and for choosing Namco Pools. We look forward to serving you again in the future!
“Jim, Greg and Tyrell associated with the Danbury CT location have been great to deal with and went above and beyond in resolving issues and ensuring I was treated fairly.”
Dear Michael,Thank you so much for your amazing 5-star rating of Namco Pools! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
It's wonderful to know that Jim, Greg, and Tyrell associated with our Danbury CT location have been exceptional in their service to you. Resolving issues and ensuring fairness are values we hold dear, and we're glad to hear they went above and beyond to provide you with a top-notch experience.
Once again, we are grateful for your review and for choosing Namco Pools. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!
Dear Mike,Thank you so much for your outstanding 5-star rating of Namco Pools! We truly appreciate your support and are thrilled to hear that you had a great experience with us.
We're glad you had the opportunity to work with our fantastic sales team, particularly Matt. We'll make sure to pass on your kind words to him. It's fantastic to know that your pool was installed ahead of schedule and you're already enjoying it for the summer!
We also appreciate your mention of our exceptional contractor, Lot-2. Their dedication and skill are crucial in delivering high-quality service and ensuring customer satisfaction.
Once again, thank you for choosing Namco Pools. We're grateful for your positive feedback and look forward to serving you in the future.
“This morning I was faced with an unrepairable leak in the filter housing. I called Namco sales and reached Steve Palaski. I explained to him the situation and he was able to walk me through my options. We decided to purchase the complete filter assembly and replace it. He was able to give me the sku# and inventory at both the Hanover and Swansea stores. I decided to go to the Swansea store. When I arrived I was greeted by Lisa (sorry didn't get the last name). She directed me to where the filter assemblies were and provided me with a dolly. I got back home, completed the swap out and the pool is up and running! Thanks to Lisa at the Swansea store and most importantly Steve Palaski who made this happen! Thanks fpor saving the holiday weekend Steve!!”
Dear Michael,Thank you so much for your outstanding 5-star rating of Namco Pools! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us.
We want to express our gratitude for your kind words about our team members, Steve Palaski and Lisa. We are glad that Steve was able to assist you in resolving the situation with the unrepairable leak in your filter housing. It's wonderful to hear that he provided you with the necessary information and guidance to make an informed decision, leading you to purchase the complete filter assembly and successfully replace it.
We will be sure to pass along your heartfelt thanks to Lisa from the Swansea store for her exceptional customer service. It's fantastic to hear that she greeted you warmly and provided the assistance you needed during your visit.
We are thrilled that your pool is now up and running, thanks to the dedication and support of both Steve and Lisa. Your kind words mean a lot to us, and we are grateful for the opportunity to serve you.
Once again, thank you for your trust in Namco Pools. Should you need any further assistance or have any questions in the future, please do not hesitate to reach out to us.
“Namco was a dream to work with, from start to finish. Steve Pulaski in web sales made this a simple and streamlined process. Helping find exactly what we needed to fit our needs. He was kind, courteous, patient and accommodating. We did a lot of shopping around and nowhere else gave us the kind of attention and service that we received through Steve and Namco. I will suggest Namco to anyone with pool needs in the future. We cannot thank Steve enough for his great service. 10/10 recommend!”
“Initially we were happy with the service. Unfortunately we are still waiting for installer information such as license # and HIC registration to complete the building permit after multiple calls. We are also missing a receipt that is supposed to show a credit to us from the initial pool order.”
“Workers did a nice installation. I was confused by billing thought I pre paid for water and sidewall as it was asked of me at Namco. But I was suprised by a $900 bill at end.whatever”
“Robert T. In Rocky Hill,CT was extremely helpful getting us set up for our new pool. We've got everything we need for the season, including all the how-to's. Thanks Robert!”
“Lynne Cillo and Karen, customer service representatives from Manchester CT. Are great representatives for Namco! They both go above and beyond to help with situations.”
Hi Randy! Thank you for taking the time to acknowledge the excellent customer service provided by Lynne and Karen at Namco in Manchester, CT. We are thrilled to hear that they exceeded your expectations and went above and beyond to assist you. We truly appreciate your feedback!
“So far I have been very impressed with Namco. They have been quick to respond and to make an appointment. Steve came out right away and was so kind and really listened to what we wanted. He has answered every email and phone call and has supplied answers to our questions or needs in regard to monroe town hall for permits.”
Hi Lauren, thank you for sharing your positive experience with Namco! We are glad to hear that Steve provided excellent service and was attentive to your needs. Our team always strives to be responsive and helpful, and we appreciate your feedback. Let us know if you need any further assistance.
“I had an exceptional purchase experience with Steve Palaski! He took the time to answer all of my questions and guide me through the process so that I could choose the best pool to suit my needs. He was incredibly patient and helpful and I recommend contacting him if you are looking to get an above ground pool.”
Gabrielle, thank you for sharing your positive experience with Steve Palaski! We're thrilled to hear that he provided exceptional service and helped you find the perfect pool. We appreciate your recommendation and look forward to assisting you with any future needs. Enjoy your new above ground pool!
“My experience with Namco was wonderful and stress free thanks to Steve Palaski. He helped me finish my purchase that I was having trouble with, gave me the sale price on the pool a week early and was very friendly and patient. Would definitely buy from Namco again. Thanks”
Pamela, thank you for sharing your positive experience with us! We're thrilled to hear that Steve provided you with excellent service and made your purchase stress-free. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Namco!
“My family's been a long standing customer of Namco, we've bought 3 pools so when I had to replace my pool there wasn't a question I was using Namco to purchase and install. I dealt with Steve Palaski, he was very easy to talk to and communicate with either phone or email. Steve made the process extremely easy, he sent me pictures of the pool in the showroom which helped a lot since there's no showrooms anymore in RI. We connected on the phone to discuss install timeline, put together a package that worked for me and done deal! A+ experience. Thanks to again Steve. I'll call you when we're looking to get our jacuzzi!”
“Steve has been absolutely Amazing. He truly has been hands on through this whole process and has always been in constant contact with me about everything. Steve has made this very easy to but a pool and I am very thankful for all oh Steve’s hard work.”
