Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.71

4.7 Rating 1,838 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,838 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still don't have my order which was placed on the 7 of April.”

Helpful Report

Posted 3 years ago

Hi Jenny, Thank you for taking the time to provide feedback on your recent order. We're so glad our Customer Service team could assist with resolving this one for you directly. Once again, we'd like to apologise for the delay with your order and any inconvenience this may have caused. Best, NPHQ

Posted 3 years ago

“Great foundation but would lovveeeeee if you had a sale every once in a while, I would definitely buy more products”

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Posted 3 years ago

Hi there. Thank you for your feedback. You can stay in the know for promotional offers and any upcoming sales by subscribing to our newsletter. Best, NPHQ

Posted 3 years ago

“I love the product and have been using it for years. However, this time I ordered directly from the Napoleon web site because it looks like most US sites no longer carry the product. That was a huge mistake- about a week later there was supposedly one delivery attempt; USPS did not come back and I'm unable to reach them to schedule another delivery. I contacted Napoleon Customer service and it's been several weeks now of them saying they'd look into it or that I'd need to address with USPS via a number that is just a voice recording. Still haven't received product 6 weeks later and wasted quite a bit of money.”

Helpful Report

Posted 3 years ago

Hi there, We're very sorry to hear about your recent experience ordering online. Our Customer Service and Logistics teams are working to resolve this matter for you and as discussed will be in contact shortly with a resolution. In the meantime if we can assist with anything else, please let us know. Best, NPHQ

Posted 3 years ago

“I put in a request to return some items that I purchased for my bridesmaids and I had selected the wrong items. The customer service I received was prompt and professional. They refunded the items with ease. Thank you!”

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Posted 3 years ago

Hi Brie, Thank you for your feedback. Congratulations on the Big Day! We are glad we were able to assist with your online return/refund with ease. We look forward to your next visit online or in-store! Best, NPHQ

Posted 3 years ago

“I’ve been using some of these products for years and absolutely love them.”

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Posted 3 years ago

Hi Helen, Thank you for your feedback. We are glad to see you are enjoying your products. Best, NPHQ

Posted 3 years ago

“Excellent product range”

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Posted 3 years ago

Hi Jo, Thank you for your lovely feedback. Best, NPHQ

Posted 3 years ago

“Service was terrific, order arrived so quickly”

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Posted 3 years ago

Hi Jennifer, Thank you for your lovely comments! We hope you enjoy your most recent order. Best, NPHQ

Posted 3 years ago

“Love the china doll foundation product. Works really well with oily skin even if you don't have time to take it off before bed. I find I don't get as many pimples after using it and it gives good coverage. After using cheaper foundations I find the china doll foundation is well worth the price with the coverage and how it leaves my skin after using it.”

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Posted 3 years ago

Hi Alana, Thank you for your lovely words. We are delighted to hear you love China Doll Foundation as much as we do! Thank you again! Best, NPHQ

Posted 3 years ago

“Love love my products thank you”

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Posted 3 years ago

Hi Nicole, Thank you for your lovely comments. Best, NPHQ

Posted 3 years ago

“Bronze patrol is the best product I have used. I cannot even compare it to other products that I have used.”

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Posted 3 years ago

Hi Sue, Thank you for your lovely words. We are delighted to hear you love Bronze Patrol as much as we do! Thank you again! Best, NPHQ

Posted 3 years ago

“Love the products”

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Posted 3 years ago

Hi Melinda, Thank you for the lovely feedback! Best, NPHQ

Posted 3 years ago

“Been customer from day one,had my favourite foundation and then they discontinued that foundation cannot find perfect foundation (was not happy) till I tried this one Liquid cashmere it came close to my favourite foundation..Very happy at the moment”

Helpful Report

Posted 3 years ago

Hi Georgina, Thank you for taking the time to provide your feedback. We appreciate your support from day one! Should you ever wish for any product recommendations or tips and tricks, please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Virtual Makeup Artists will be able to assist further. Best, NPHQ

Posted 3 years ago

“The products are great but customer service is terrible . I ordered on line and thought I would get the bonus cosmetics as I had ordered over the requirement and I never received it . I emailed the customer service with all my details and asked why and I have never heard back . Very disappointed and will think twice before ordering again . Am looking for another brand to switch to.”

Helpful Report

Posted 3 years ago

Hi Linda, Thank you for getting in touch! It looks like you may have missed our response, including information on the Bonus Offer and the qualifier for the Bonus Offer at the time. We hope to hear from you soon. Best, NPHQ

Posted 3 years ago

“I love these products. I am very happy with my purchases.”

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Posted 3 years ago

Hi Lee-Anne, Thank you for your lovely feedback. Best, NPHQ

Posted 3 years ago

“I have always used quality products on my skin and encourage my children to do the same. Napoleon Cosmetics outshines every other brand. I absolutely love their products.”

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Posted 3 years ago

Hi Trudy, Thank you for providing this lovely feedback! We hope to see you again soon. Best, NPHQ

Posted 3 years ago

“Great product”

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Posted 3 years ago

Hi Samantha, Thank you for your feedback. Best, NPHQ

Posted 3 years ago

“Brought incorrect eye mascara but all other products are great, happy with them.”

Helpful Report

Posted 3 years ago

Hi Hayley, Thank you for your review regarding the products in your recent order. We would be happy to assist further if you are unhappy with your mascara. Please contact us via our Live Chat function or email experience@napoleonperdis.com and one of our Customer Service representatives will be able to assist further. We look forward to hearing from you! Best, NPHQ

Posted 3 years ago

“Their eyeshadows are fantastic,great pigmentation stay on all day.”

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Posted 3 years ago

Hi Dianne, Thank you for your lovely feedback regarding our eyeshadows! We hope you enjoy your order, we can't wait to see you again. Best, NPHQ

Posted 3 years ago

“My appointment was at the Parramatta store yesterday the young lady who did my makeup olivia was amazing but the manager lauren walked up and asked my lady to pretty much hurry it up I asked Olivia please dont rush my makeup as im a paying customer. The manager kept her eye on us for the rest of my appointment my lady Olivia looked uncomfortable. This really took away from my experience I found the manager was out of line I spend so much on your products but will not visit that store again due to manager making me feel uncomfortable”

Helpful Report

Posted 3 years ago

Dear Tania, Thank you for contacting Napoleon Perdis. We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Parramatta Concept Store. Customer feedback is extremely important to Napoleon Perdis. We would love to pass your comments to the Retail Education Manager for the territory, can you please send us an email at experience@napoleonperdis.com with your best contact number? Our Customer Service Team will pass these details onto the Regional Education Manager who will contact you directly to discuss your feedback further. Look forward to hearing back from you. Best, NPHQ

Posted 3 years ago

“Love my autopilot lip service! Best lip gloss I’ve ever had.”

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Posted 3 years ago

Hi Alexandria, Thank you for your lovely feedback. The Auto Pilot Lip Service is a beloved staple of ours too! Best, NPHQ

Posted 3 years ago

Napoleon Perdis is rated 4.7 based on 1,838 reviews