Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 457 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't even want to give this company one star but it's required for this review. Do not order from this company. I received the wrong size and can't get ahold of anyone in customer service. It says free returns but I couldn't figure it out ... Complicated on purpose? No free returns label Terrible experience”

Helpful Report

Posted 4 years ago

“My order was shipped very fast! I was happy to see it came a few days before the expected delivery date. Most of the items I got fit, a few of them didn’t which isn’t uncommon for any online order. The jeans I got were awesome and good quality. Some of the other things were a bit sheer (crop top, black flare pants, etc). The sweaters and sweatshirts I got were were nice and comfy! I also got a pari of boots which I like. I got a biodegradable vibrator (love that this is an option). A few items were okay but in general I’m happy with my order and experience shopping at Nastygal!”

Helpful Report

Posted 4 years ago

“this is the first time i ordered from them and they didn’t send one of my items that i paid for. instead of sending the item, they refunded me for the item and told me i could repurchase the item which i didn’t want them to do because now i have to pay for shipping AGAIN. they refused to work with me and refused to pay for the shipping and it was all over a face mask that cost like $6????? very poor customer service!! will not be ordering again!!!”

Helpful Report

Posted 4 years ago

“After read all these bad reviews I confess I was really afraid about buy with them m, but fortunately everything were really good, so I recommend this store. 😊”

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Posted 4 years ago

“I’ve just received my purchases and I absolutely love it! They delivered on time and everything fitted very well! 😍”

Helpful Report

Posted 4 years ago

“DONT BUY FROM HERE!!! Warning!!! Two times now I have purchased from their “60% off of everything” sale and just right before checkout they tack on money and you’ve already clicked pay. The first time it happened I reached out via email to customer service (because they do not have a phone number) and I got no where, they just kept arguing that they were right. This second time I purchased it happened again but I was prepared with screenshots for proof. I emailed them and sent them screenshots showing that they advertised the jacket I purchased at $41 (and some change) from $105. This is a discount of 60% off. But when I checked out it changed the jackets to 50% off and I was charged more. I sent them the screenshot of what is advertised and what I was charged and they will respond once every other day and it’s a new person EVERY TIME! all they keep saying is “sorry it looks like the item was 50% off” CLEARLY it is advertised at 60% I’ve gotten nothing resolved and they won’t help me. On a different note, I ordered a package from them and my phone auto put in my old address which I hadn’t caught until right after the order was placed so I reached out on their chat feature and was about to talk to someone right away. This was SECONDS after I placed my order and got my confirmation number. I asked if they could please charge my address and they said “sorry we can’t, our team starts preparing the orders and shipping them right away so there’s nothing we can do” I wasn’t trying to cancel! Literally just needing my address changed! They said no and told me to come back to the chat AFTER my order has shipped and let them know and they’ll be able to put in a request for change of address. Which seems super backwards but I did and was told “sorry your order has already shipped we can’t help you” INSANE! I cannot believe how horrible their customer service is. I will not be shopping with them again and warning you too!”

Nastygal 1 star review on 16th August 2020

Helpful Report

Posted 4 years ago

“Really low quality for what I paid for and the shipping was super expensive. The box my boots came in was a complete wreck. Never seen anything like it. Shoes looked nothing like the pictures online and could easily tell they were cheaply made.”

Helpful Report

Posted 4 years ago

“I usually buy from Dollskill. I tried giving Nastygal a shot and experienced late delivery, overpriced shipping and bad quality.”

Helpful Report

Posted 4 years ago

“I ordered the same item 3 x and kept getting only half the order (a bikini, they lost it the first time in shipping, the second time they sent only the top, and convinced me the order was only for a BOTTOM, which they got wrong. IO decided to keep the top and reorder the bottom after way too many emails back and forth about "sending us pictures" which I did MULTIPLE times. The 3rd time I ordered JUST A BOTTOM to with the top they sent by mistake. THIS TIME THEY SENT ME A TOP AGAIN. Never do business with them again. I. AM. DONE.”

Helpful Report

Posted 4 years ago

“the clothes look NOTHING like they are advertised. their customer service is horrible and they do not do free returns. so whatever you buy you will most likely hate and then have to pay to send back.”

Helpful Report

Posted 4 years ago

“don't spend your money here. I ordered two outfit sets....they sent me one set and a top. They FORGOT TO SEND THE PANTS OF THE OTHER SET. How does that even happen?? I paid for a set....not just a top. It was my first and last time shopping with them. Awful, DO NOT SHOP HERE. Protect your $$$$”

Helpful Report

Posted 4 years ago

“I haven't bought from them in years. So i decided let me try them out again. They sent me the wrong product and when I reached out to customer service they weren't helpful at all. I will never purchase a thing from them ever again. I don't even want my money back because it's such a hassle to get refunded. The clothing is cheap and overpriced anyway. I will take further action because this is not righ. A lot of customers are complaining about the same thing.”

Helpful Report

Posted 4 years ago

“This company would not correct their mistake without return during COVID-19! This company mailed me the incorrect item, which is not something I have any desire to keep. However, I am required to return the item (DURING COVID-19) in order to receive what I correctly ordered and PAID FOR. This mistake is on them, not on me, to spend my time, money, gas, to send this back across the country and risk my life, when I currently live in one of the most dangerous places in the world for this. All because they won't correct THEIR MISTAKE and correctly provide what I PAID FOR. What unacceptable and abhorrent customer service.”

Helpful Report

Posted 4 years ago

“I bought two swimsuits in two sizes each planning to return the ones that didn’t fit. They said I couldn’t return, then the stopped responding! No one should have an experience like that!”

Helpful Report

Posted 4 years ago

“Clothing was awful quality, really cheap looking and poor fitting. The returns was expensive, charged at $15. Should be free returns.”

Helpful Report

Posted 4 years ago

“Nasty Gal is the worst company I have ever dealt with. If I could give them zero stars, I would. They never refund your return purchases. I have had to open PayPal disputes 3x. Each time I have gotten my refund but it was taken months. DO NOT BUY FROM THIS COMPANY. My last refund was processed June 4th. It is now July 31st and I still have no refund. The only way to contact them is via FB messenger. Awful awful customer service.”

Helpful Report

Posted 4 years ago

“They refunded me about a week after confirming my shipment was on the way but did not return the shipping charge. They informed me that they were actually out of stock of ALL 5 shirts. In other words they never shipped and they stole 10 dollars from me. Also they have no contact number. Dont order from this company. They are total bul$/;#ing. Don't trust them.”

Helpful Report

Posted 4 years ago

“Really bad. I haven't experienced a bad online order in a long time! These are literally children's clothes. Like baby size. I am a small girl and I bought a size 4 and 6 (these sizes usually work, I live in the US). Nope. The size 6 literally was for maybe, just maybe, an elementary school girl - no way literally any college girl could fit into it. If it cannot fit me and I am super skinny, I am not sure who it can fit! Who are they making these baby clothes for?? lol It is actually so weird. Maybe saving on fabric lol. NastyGal filed for bankruptcy in 2016 - not surprised. Oh, and when you try to return your baby item, they will not return the shipping costs you paid and they will also make you pay for the return shipping label to return.”

Helpful Report

Posted 4 years ago

“I placed my first order which was 8 items I found all where of quiet good quality for what I paid the shipping was very quick in the past it has taken me longer to get purchases I've made in my own country.my only thing which I would fault was I ordered a size 10 in shoes and I was sent size 8 ..on the upside my sister lobes nher new shoes I ordered size 24 going by there measurements an most garment which is the size I was before I lost 20kgs so I would strongly recommend checking the sizing guides on each item and especially the bust size . But overall I've had a great experance”

Helpful Report

Posted 4 years ago

“Woahhhh! Literally the worst things I’ve ever ordered online. The oversized crop I ordered doesn’t cover my boobs. I got a size ten, and even if I messed up and it’s uk sizing, this has literally 4 inches of fabric under the neckline. Oof! And the tanks straps are like a foot and a half long and it ripped off the shirt. I shoulda looked up reviews. So awful. So cheap.”

Helpful Report

Posted 4 years ago

Nastygal is rated 1.5 based on 457 reviews