Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 457 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

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“The worst place to order clothes from! I ordered a good amount of items and they still haven’t arrived 1 month later and fed ex dosent even have it yet! Never order from here”

Helpful Report

Posted 3 years ago

“Don't waste your time”

Helpful Report

Posted 3 years ago

“Much like all the rest of these reviews, this company SUCKS. Their exchange policy is BOGUS! Firstly, NASTY GAL sent me the wrong shirt so THEIR mistake. I emailed them making them aware of the issue, and they apologized and said I would have to mail back the wrong shirt and leave a note with the package saying the correct item I ordered along with my order number and they would send back the correct item. I printed out the label and took it to USPS and had to pay for shipping. So again because of THEIR mistake, *I* had to pay to mail it back. Mailed it back then received an email that I was issued a refund??? So I emailed them AGAIN saying I did not want a refill. I wanted an exchange. And I followed the instructions gave to me to do so. They continue to tell me that because the system automatically issued the refund, they cannot send me back my shirt. Like HELLOOO YOUR COMPANY made the mistake I just want the shirt I paid for and ordered! So ridiculous. This happened last month with my IPSY subscription and guess what they did? Apologized and sent back the correct product and told me to keep the incorrect item no questions asked. Nasty Gal sucks.”

Helpful Report

Posted 3 years ago

“Order May 30 today is July 1 still haven’t received my package and they refuse to refund my money. Do not order from them. Customer service is simple awful”

Helpful Report

Posted 3 years ago

“Save your money and don’t buy from them I made two separate orders on the same day as you can only purchase 20 items at a time. Shipping total was over $20 and I was supposed to receive my items in 8 days, guaranteed. It has now been over 2 weeks and fedex has not even received the packages yet, only the label was created. I’ve contacted nasty gal through Instagram three times now and was initially told two time to wait another two days to receive my order and now they’re telling me to wait a month before they can do anything. This isn’t one lost package, which I could understand, these two separate orders are coming in 4 packages. How are all of them still stuck in Pre shipment? And no one can help me with this for a month. After reading the reviews on the quality of the clothes I have low expectations for if my orders ever do arrive.”

Helpful Report

Posted 3 years ago

“WORST customer service team. So unhelpful and trying to get your money back is near impossible. Or in my case when they sent it to the wrong address and I actually wanted my items.. getting it returned to the correct addresss won’t happen.”

Helpful Report

Posted 3 years ago

“Nasty gal most certainly lives up to their name! Nasty INDEED! They leave no room for you to change tour shipping address once you have placed an order no matter how quickly you go to change it! I am APPALLED! Poor,poor,poor customer service!!!!”

Helpful Report

Posted 3 years ago

“shipping was faulty, I paid $10.99 for 8 day maximum shipping and it’s been 16 days and still no sign of the package, it keeps being rescheduled 2 days later then another 2 days later”

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Posted 3 years ago

“Horrible customer service, will never buy from them again. Firstly there sizing charts are so miss leading and on top that they ask money for refunds and also tell you that oh be aware it’s gonna take a long time for returns. What is This?? Horrible horrible site to make a purchase.”

Helpful Report

Posted 3 years ago

“Terrible products. First of all, you have to pay for shipping even if the amount is over $100, and you have to pay for shipping to return items too. I ordered 6 items and had to return them all. One of the dresses was so see-through that you could actually see the crappy shoulder pads built in. all of the items were extremely large.. even the shoes. I ordered half a size down in the shoe I bought but it still ended up being atleast a whole size too large.”

Helpful Report

Posted 3 years ago

“Today is June, 12th Order placed MAY 12TH!!!!! ORDER RECEIVED NEVER!!!! BEEN CONTACTING CUSTOMER SERVICE SINCE MAY 27TH! Spoke to: Takashi, Ruby, Rex, Karen, Adnan N., Aadam M., Luke. Whatsapped, emailed. Situation resolved: NEVER Contacting customer service made it worse and they are loosing a customer: YES! As of now NastyGal is complete scam to me! Every time I contacted customer service I was told to wait, because of the system, because of the investigation or some other BS. On the website they promise shipping to US under 8 days, guess what? It's been a month and they are copy/pasting 'oh, sorry, it's not ideal, wait longer'. I paid the money, they have failed to deliver it. I told them about it, suggested other solutions, those were declined and the situation wasn't handled properly. Now they are not on a rush to give my money back. No direct phone number, they don't give contacts of managers or whoever can handle this properly.”

Helpful Report

Posted 3 years ago

“I got the wrong item of clothing for a one-piece, the fabric on my skirt is paper thin, the sizing of jeans was inaccurate, and the sweater has a chemical smell, overall the literal worst thing I've ever purchased from an online store.”

Helpful Report

Posted 3 years ago

“Paid 10.99 for next day delivery which arrived after 5 days. Company is refusing to refund my hard-earned money. Shame on you cheats for fleecing me. You should have refunded my money for not fulfilling your commitment and this bad review wouldn't have been here.”

Helpful Report

Posted 3 years ago

“I ordered an item and never received it . When I reported the problem the company just kept responding be patient even though it was not delivered as ordered . I was told in order to return the item whenever o receive it I must pay shipping charges”

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Posted 3 years ago

“One of my favorite places to shop until recently. this was my go-to store for a long time now for shoes. However, if you're a short girl like me and have small feet, this place has gone downhill on its sizing. I have had to send back three pairs of cute shoes because their size 6 looks like a size 8 in US size! So bummed out that I cant order from this website anymore for shoes.”

Helpful Report

Posted 3 years ago

“Item didn’t arrive! I was refunded but was charged with shipping fees!!!”

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Posted 3 years ago

“Terrible customer service, I was sent a faulty item and emailed them multiple times about it with not response, will definitely never shop here again. Don't waste your money!”

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Posted 3 years ago

“Not sure even where to start. First they sent me a jacket that looked NOTHING like the one on their website. The jacket had one sizing shown on it and a completely different one on the label attached. Interesting, This has not been sorted out and their customer service are indeed, what so many people said here, 'useless', 'rubbish', 'unprofessional', 'rude' - this is all true... Probably the most disgusting thing about that brand is that they LIE ABOUT NEXT DAY DELIVERY (in my case, I hold their VIP membership so I should be getting that service for free). Now, this is bad. If a business lies about what they communicate to their customers, right in their faces, in CAPITALS on their front page - this is a total disgrace. I head a marketing department in a City-based law firm and know exactly what I am talking about so it is not just some hard done by customer. Their customer care is an absolute joke. Today, on their chat, someone called Sanya could not take the pressure and what did she do? She stopped the chat and cowardly abandoned our conversation. I mean, what good would anyone expect from that brand. Nastygal, you are the nastiest brand I have ever dealt with. In fact, I have not had such a sad experience with any other clothing brand. Sophia Amoruso, you are the Founder of NG, well done, you should be proud of yourself but be not proud of your brand's customer service. Shame.”

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Posted 3 years ago

“Really bad customer service, returned some boots to them and they never refunded me. Now I’ve no boots and no money, please never buy from them . I will Never buy from them again”

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Posted 3 years ago

“Horrible customer service. Returned my item for a shipping fee of $15 and they didn’t even refund me my money back. I asked them multiple times to refund my money back and all they can say is “this is the shipping fee for the courier, at this time we will not be refunding your money back” FIRST AND LAST TIME THAT I WILL ORDER ANYTHING FROM THEM. All they care about is the money, I should have just kept the top I bought and resold it. Why are they getting to keep my money when I rightfully returned the item and paid their shipping fee. Disgusting company.”

Helpful Report

Posted 3 years ago

Nastygal is rated 1.5 based on 457 reviews