Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 463 Reviews

10 %

of reviewers recommend Nastygal

Company Reviews

Questions

Metrics

1.5

Based on 463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 17th December 2024

Vital Dimension

Nastygal 1 star review on 24th April 2022

Suzi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes arrived today. All cheap and pretty tatty. The faux leather stinks of fish. Can’t wait to return it all. I was tempted to buy as I had a 48% voucher for my student card, but now I know why it is such a high discount.”

Helpful Report

Posted 5 years ago

“I’ve used Nasty Gal multiple times and has success, but I placed an order yesterday and never received a confirmation email. So I used their annoying chat function (because they don’t have a phone number) and they said they didn’t see the order, I “should” be refunded, offered no explanation, and didn’t give me a store credit when I asked.”

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Posted 5 years ago

“Not even worth one star. I ordered something on the 2nd of Feb it is now the 17!! It should not take this long to ship something. On top of that when I try checking where the package is on the tracking website , it won’t show me the location etc it just seems to have disappeared. Will never order off this site again what a joke”

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Posted 5 years ago

“Sizing is absolutely terrible and the quality isn't great”

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Posted 5 years ago

“Shipping is stupid. you have to be home for them to deliver it. I am having to go to the post office to try to track down my package. Who is home in the middle of the day to sign for clothes they ordered? And they have no customer service line to call and talk to a human. Awful. I online shopped so that it would be delivered. If I wanted to go out for something I would have gone to the mall.”

Helpful Report

Posted 5 years ago

“I ordered clothing and had no issues with shipping but then the clothes did not fit at all which was confusing. A size 2 in one thing didn't fit in the next. I wanted to just exchange a few things but they don't allow that so I had to send everything back and then reorder what they still had and pay more for it then originally. I waited weeks and emailed costumer service so many times and then got an answer saying that my order was sent back (the second order) when I was waiting weeks to get it. I then had to reorder my stuff for the THIRD time. It finally came but everything has basically broke. The shoes have broken, the pants, and the design on the skirt has fallen apart. I have done every washing instruction correctly. Not only is the quality horrible, so is the customer service.”

Helpful Report

Posted 5 years ago

“BEWARE!! I purchased a dress then after reading some reviews about the quality I cancelled the order within 15 minutes. Apparently they can take orders but not cancellations so they shipped the item anyways. The dress was ill fitting and not the greatest quality. I then had to deal with shipping the item back at my cost because they ignore cancellations. This was my first order and will be my last!”

Helpful Report

Posted 5 years ago

“NEVER ORDER FROM THEM I recently ordered a pair of shoes and they have not yet arrived. I tried tracking them and the tracking number no longer works. There is no way to reach them and I have never dealt with a problem like this ordering so much online. Not a trustworthy website and don’t recommend it to anyone.”

Helpful Report

Posted 5 years ago

“Be careful on this site nastygal is totally scam !!!I have a proof...!!! If you shopping use credit card,not a debit card..I had experienced on this site already 😜😜😜”

Helpful Report

Posted 5 years ago

“Was quite surprised when I ordered a jacket and it came in Boohoo packaging and the jacket had a tag from another completely different brand. Nastygal is a SCAM!!”

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Posted 5 years ago

“DO NOT ORDER FROM THEM! I ordered multiple dresses and different sizes to have options for my engagement shoot. They sent me 2 of the same size in a dress I planned to wear but would not correct their mistake and send me a different size. Now I have nothing to wear. VERY SAD. I had a feeling my experience would be bad based on the negative reviews and I wish I would have trusted my gut. What a sham.”

Helpful Report

Posted 5 years ago

“Have lost trust in all the influencers I saw promoting this. I ordered over $100 worth of clothes and am not on my way to send back every single item. My main issue was the quality of the clothes, I wasn’t expecting anything too amazing as I’m aware of the price is relatively inexpensive , but the quality is far far beyond what you pay for. When I first got my order and tried on the clothes I had to take them all of straight away, couldn’t bear being in them. My second issue is how misleading the website is. False advertisement 10/10! The colours were off and the design is off. Really really disappointed. Such a waste of time and shipping. Wish I’d read all these reviews first... seems everyone’s having similar experiences...”

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Posted 5 years ago

“Very bad quality”

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Posted 5 years ago

“I ordered 6 items and all were disastrous. A top ripped in the same day it arrived. Sizes are way off. Just poor quality made clothes.”

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Posted 5 years ago

“I placed an order 3 weeks ago and it still hasn't been delivered. The most annoying part is that the USPS site says the package has been delivered, yet I've checked my apartment's mailroom and front desk and it is nowhere to be found. Ridiculous. Never order form here.”

Helpful Report

Posted 5 years ago

“Absolutely horrible experience. I ordered two denim jackets, they sent one out and a body suit (which I didn’t order). When someone finally decided to respond to my email they asked me to send the bodysuit back so that they could send the jacket to me. I did all of that then revived an email telling me that the jacket is now out of stock and I would either have to wait for it to get back in stock or get a refund. Horrendous customer service, made me wait forever for nothing. I do not recommend!!!”

Helpful Report

Posted 5 years ago

“7 day delivery my ass!”

Helpful Report

Posted 5 years ago

“I am a little bit gutted after I had open the order. I expect the goods will coming with full packages of your brand (nasty gal logo). I mean with boxes screen your logo and product put the label of Nasty gal brand not another brand. It seems like I buy the goods from China not from Nasty gal and I am very disappointed this is my first-time order yours and I’m not impressed with the way you did with customers! I never ever buy it again!”

Helpful Report

Posted 5 years ago

“I wish I could give zero stars. DO NOT order from these jokers. I ordered something as a Christmas gift. It never arrived and tracking basically said it was missing. They don't have customer support. The only option available is to email them. Which I did. They said that the item would arrive today and I noticed when it was tracked that it suddenly showed a tracking number and looked like it was getting ready to ship. Then it sat that way for days. Basically saying it had never made it to USPS. I again started emailing but there is nobody to speak to. They then tell me that it is due to arrive on 12/25. This is clearly a lie since 12/25 is a holiday and USPS isn't going to be out delivering. I email again and they say their system doesn't take holidays into consideration?!!! WHAT? Does it say 12/25 or not? Now they say it says 12/27. However, I can see myself that what it says is that it hasn't arrived at USPS yet so they are LYING. I'm reporting these people to everyone I can think of.”

Helpful Report

Posted 5 years ago

“I excitedly ordered some boots from NastyGal. And when they got to me, they were super cheap material and they were huge! It's as if i had ordered a mens size. The material was cheap and just with the one time i tried them on, the pleather bent and creased the boot... They were so ugly in person. On top of it i didn't even get my full refund when I returned them. So much for having new boots...i never get myself anything and the one time i do, this happens. Cool. Unfollowing on Instagram and also never purchasing here again.”

Helpful Report

Posted 5 years ago

Nastygal is rated 1.5 based on 463 reviews