Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 461 Reviews

10 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothing did not look like what was on the website. Ordered a small and a medium and the medium was much larger than the small. Quality was very poor. When I reached out to customer service they said I had to pay the $7 to return. It felt fraudulent because it did not match what I purchased and then I had to pay to return. Will not be buying from this website again.”

Helpful Report

Posted 4 years ago

“I would like to post about this bc I tried to order during the pandemic—and I would highly recommend you don’t. I went on the site and it said they were operating as usual. I was excited to think I could get a nice outfit during this time. We all need a little joy right? My stuff was supposed to arrive 7-9 business days after ordering. I got an email 6 days after placing my order saying it would be delayed indefinitely. This was NOT indicated on the website when I ordered. My stuff is still sitting at their warehouse. I asked to cancel my order bc I don’t want to wait for a month to get my things. They replied by copying their return policy from the website, and refused to acknowledge that they lied on their site. Although it was ok for me to to wait indefinitely, something they were not transparent about, it was not ok for them go cancel my order that has yet to be shipped. All I see is a company focused on profit not people. And post-pandemic, I just don’t feel like this will align with anyone’s values. Shouldn’t our money go to quality and cars? Shame on me really, why did I order from them? They know that returning the item is a hassle and most won’t. So they refuse to cancel orders. They claimed business as usual, but NO ONE IS! In a time we all could use a little joy and normalcy, they sold a lie and profited off peoples desperate need to feel normal. I will never shop at Nasty Girl again. And after reading these reviews, I’m honestly nervous to see what garbage quality arrives. On top of a custom fee and paying to return the stuff.. I am already out enoug money.”

Helpful Report

Posted 4 years ago

“I loveeeee nastygal. Jack,Linda O and haleema were so good with the responses. I was missing a jacket from my two big bags of £200+ parcel(broke now haha) but they sent it right away and I got it the next day for my birthday. I love their quality too for the price. I am a very loyal Nastygal customer and keep on with the quality and the customer service. So 5 stars for everything!🥰❣ The only thing is, the heel sizes are a bit big. Im a size 3 but they way big for my feet.”

Helpful Report

Posted 4 years ago

“I ordered a bunch of clothes, about $500 worth. None of it fit. Had to return it all, found out not only do most international clients have to pay for shipping but they also have to pay to return the items back. Paid about $70 to have the items shipped back to their UK warehouse from Canada. Overall would never shop there again. Quality was below average, 8/10 items fit very poorly. It’s a gamble and I’m not willing to flush another $70 down the drain.”

Helpful Report

Posted 4 years ago

“I should read reviews before buying the Nasty Gal's cloth. Quality of service and their products just sucks. I recently bought the faux leather dress which looked nice on web picture but as it arrived it turned to total disappointment.. paid 62$ for absolutely worthless stuff. Never gonna buy anything from NG again!”

Helpful Report

Posted 4 years ago

“The seevice and quality sucks. They got me a wrong item and because of the virus I can’t return it. They dont want to refund me or arrange a pick up for me. i payed to their company like 200£ and they are willing to lose a client over 15£. never ever buying again from them.”

Helpful Report

Posted 4 years ago

“Horrible horrible company. They sent me one item for another, and its their fault. I can’t go out because of coronavirus to return the item, and I asked for them to arrange a pickup or refund me the money since it was their fault I did not get the item I wanted but they said that they couldn’t do anything. The color and the material of the other clothes I ordered is different from the pictures. Very very disappointed since I ordered like 10 items at them worth 200 £ and they weren’t even willing to offer me a solution to get the refund of 15 £. Anyway they lost a good client and I am telling you if you want quality clothes do not order here because the company does not care for its customers let alone quality.”

Helpful Report

Posted 4 years ago

“If I could leave a one star review I would. I've constantly had bad experiences with fast fashion websites. I received a wrong item order from them. The process of getting my money back was impossible and I'm still trying to procure it. They asked me for pictures yet every time I sent them I would receive an email stating that nastygal's mailbox was full. I asked them to delete emails so that I could send my pictures and get a return on my item. They were useless. So unhelpful, it's like they make an active effort to NOT help you or allow you to return orders. In this case, the mistake was on THEIR part. So disappointed, will not be supporting fast fashion businesses such as nastygal or boohoo ever again.”

Helpful Report

Posted 4 years ago

“Not even worth one star. The blouse I ordered was a white lacy one in medium to large. What arrived was a deep cream one with white collar and buttons, which looked absolutely dreadful and was way too small for my size 12. When I returned it they refused to refund the postage. This site is not to be trusted or used”

Helpful Report

Posted 4 years ago

“The items were not like the picture on the website. The color and sizing was wrong. I will never order from Nasty Gal again.”

Helpful Report

Posted 4 years ago

“Horrible product quality, overpriced, overpriced delivery, self payed return, not friendly reply from staff”

Helpful Report

Posted 4 years ago

“The sizing runs soooooo large. I am a true Australian size 4, I always order size 4, off Meshki, off of any site. I got the clothes from Nasty Gal, some are one size too big, and others are around three or four sizes too big. Very disappointed. Wouldn't shop here ever again.”

Helpful Report

Posted 4 years ago

“I ordered three items off nastygal valued at a total of about 90$ at around the third of January and set to be delivered around the 28th. It didn’t arrive. Since I live in Australia and weve recently had fires and eight he corona virus going around I decided to leave it. Two months later and I finally emailed nastygal only to be told two of the items were out of stock and I have an option for a refund. I was never emailed prior to this that there was anything wrong or that anything was out of stock so I find this way of customer service kinda pathetic. I don’t think I’ll shop here again.”

Helpful Report

Posted 4 years ago

“What happened? I had ordered something from Nasty Gal a few times years ago, and it was decent stuff. But now? Pure garbage.”

Helpful Report

Posted 4 years ago

“I never expected anything near good quality from this website as it’s seems to sold itself to ASOS or some other mass making brand with plastic clothing. Still disappointed with my purchase tho, love the shoes but thought they’d last at least more than a month - oh well...”

Helpful Report

Posted 4 years ago

“I have had the worst shopping experience in my life with Nasty Gal! I ordered an item for NEXT day delivery and it did not show. I messaged them on Whats-app and they responded saying it would be the following day. The following day it did not show. This has currently been going on for about 5 days and they keep telling me it will be tomorrow and it never is! They are very unhelpful they do not tell you any information about where or when your product will be arriving (all the info they tell you is lies). ALL I was offered was my delivery fee down from Next day to Standard. This is totally unacceptable. I asked for a refund and they said NO! I am so disappointed and angry at this awful company.”

Helpful Report

Posted 4 years ago

“Had I hopes for nasty girl. Spent a lot of money, unfortunately Quilty was like boohoo and was just a hit and miss.”

Helpful Report

Posted 4 years ago

“the sizes run small & the quality isn’t the best. you get what you pay for but there are other online clothing stores that sell basically the same thing at a better price/sizing”

Helpful Report

Posted 4 years ago

“Clothes arrived today. All cheap and pretty tatty. The faux leather stinks of fish. Can’t wait to return it all. I was tempted to buy as I had a 48% voucher for my student card, but now I know why it is such a high discount.”

Helpful Report

Posted 4 years ago

“The sizing could be better. I’m a size 10 everywhere else and here I barely fit a size 12. They should also start offering petite and tall ranges as they do plus size. Some of us want cute clothes but are too small for them! Quality of the clothes could be better. Would not be buying from here again”

Helpful Report

Posted 4 years ago

Nastygal is rated 1.5 based on 461 reviews