Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 457 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

Questions

Metrics

1.5

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

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“i ordered on november 2nd and my order arrived in november 12, wayyy faster than i expected, everything looked great, only one of the t-shirts was wayy too small but the rest looked just as in the pictures. overall great experience”

Helpful Report

Posted 3 years ago

“Horrific, appalling customer service. Item was very poor quality. When I complained as very bad pilling on 1st wear I was told the item wasn't faulty and that was it. When I questioned them further they actually sent me the definition of pilling and gave me a web link on how to remove it. Utterly shocking and an insult to my intelligence. When I responded and told them I wanted to return for a refund I was told this wasn't possible. Further, the customer service person told me they would no longer respond to any further communication from me - now I understand why they are called "nasty gal" This will be my 1st and last time I will purchase - not the way to treat customers”

Helpful Report

Posted 4 years ago

“Worse experience ever! Worse experience ever! You just can't rely on having your order on time, even if you pay for the delivery express. They won't refund until your order arrives and in this case, won't arrive in more than 10 days, and I will not be able to receive it anyway! The client service won't help you to solve your problem! Just be careful and don't trust this company! Wish had read about nasty gal before ordering it”

Helpful Report

Posted 4 years ago

“the items I received are nothing like what is pictured when I paid!! zipper was broken and they wouldn’t refund me. Paid extra for rush shipping and it took 10 days when it was promised in 2”

Helpful Report

Posted 4 years ago

“the shipping took 2 weeks longer than said it would, after charging $10 for shipping. the quality was awful when it finally arrived, and the service was even worse. plus, they make you pay to return an item which i am doing as it arrived after i needed. awful.”

Helpful Report

Posted 4 years ago

“I ordered some stuff and payed extra for express shipping so it was suppose to arrive in 3 days at most. 3 weeks went by and no package, and my order wasn’t even shipped! I then got an email saying that I “returned it” which I never did! They then continued to refund me and they didn’t even give me my $13 for shipping! I had to go to the help desk to ask. They also don’t have a phone number. Bad company.”

Helpful Report

Posted 4 years ago

“Terrible customer service! I will never use this company again.”

Helpful Report

Posted 4 years ago

“I used to love this company, the shipping is relatively fast and the items are affordable. However, the quality has consistently been very shitty and obviously cheap. I ordered two pairs of shoes a few weeks ago and they took a very long time to deliver. When they did come, they were BOTH the wrong size and were way too small. There were only a couple left in stock for both item, so I issued a refund/return and reordered the shoes hoping they’d come how I ordered this next time. When they came today, they were the wrong size AGAIN. Too small, very uncomfortable, terrible quality, and awful service. Literally the definition of fast fashion. I will not be shopping here anymore for a multiple of reasons”

Helpful Report

Posted 4 years ago

“Do not buy from here. They fucked up my order and clothes were cheaply made.”

Helpful Report

Posted 4 years ago

“PLEASE NEVER BUY FROM THIS COMPANY! First of all, the quality of these clothes is absolutely horrible. Most of the products are cheap looking and are made of ugly material. ALL their clothes run small FYI AND they rip easily. SCREAMS TACKY. SECOND, I have made a return on the 1st of October and have received no email that they got my return and how long it would take to get my money back. Also, they make you pay for a return? LIKE if I'm paying for my return, I want a smoother return process. They are extremely hard to get a hold of and they do not even have a phone number!! Seriously, that should have been a MAJOR red flag for me, but I did not know about that until I needed to reach out to customer service. When I finally reached customer service one team member told me I'd have my funds by the 26th, now they are saying I will get the money by the 1st... I will NEVER ever buy from this company again, I had such high hopes from them. Such a tacky company. So disappointing and I will never ever buy clothes from them!”

Helpful Report

Posted 4 years ago

“I bought some really really cute boots but they squeak when you walk and i didn't think to return them sooner so i tried a bunch of methods to fix it only to realize after purchasing mink oil and tearing out the sole of my shoe that its a structural flaw not the fake leather or sole.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM NASTY GAL. Dispicable service, a best it was a mistake and at worst it was theft. Initially, I was sent totally the wrong item (an ugly necklace in place of the dress I ordered). As compensation you would normally expect to receive your purchased free of charge but no, not here. It seems the customer does not come first. They are impossible to reason with and don't seem to care about their reputation. I am still waiting for my refund too. Will not be buying from Nasty Gal or their partners again.”

Helpful Report

Posted 4 years ago

“I gave a try twice, worst decision ever!! Th first order I made (a pair of boots), they came 2 sizes bigger than what I ordered, and they lasted literally 2 days, VERY bad quality!!!! Then I went ahead and ordered a trench coat, it never arrived! customer service was completely rude and useless, I had to wait for like 3 weeks to get my refund and and they claimed it wasn't their fault so they didn't do a complete refund, only a part of it! They don't care about customers and the products a overprized and very bad quality!”

Helpful Report

Posted 4 years ago

“Very disappointed in my order. What most of these girls are saying is right. I ordered a bunch of clothing from nasty gal, all the sizes were HUGE! Every single item I ordered was not the right size. Customer service not available to talk to you. Useless.”

Helpful Report

Posted 4 years ago

“I have just purchased an outfit on nastygal for the first time, and let me tell you it's gonna be the last. After 7 days of waiting they processed with the refund (while I didn't ask for anything), and still have to wait another week for my refund and another 3 WEEKS for the shipping costs (12pounds). Customer service responds fast, but useless af. They almost don't care. Never again!”

Helpful Report

Posted 4 years ago

“This Company is Horrible! Lack of communication when it comes to your order. What Company doesn't have a Customer Service #? I started not to order from here but they had a Great sale. This will be my last order & I'm Deleting there App. Hideous”

Helpful Report

Posted 4 years ago

“not even one star bad quality and doesn't look like the picture at ALL, sizing is just off, delivery took a while and returns are $15!! DO NOT purchase off this brand, complete waste of your money”

Helpful Report

Posted 4 years ago

“The clothing quality is terrible first of all, and after returning the clothing, they won’t give me my refund. They keep prolonging it. Customer service is nice, but pretty much useless.”

Helpful Report

Posted 4 years ago

“Wouldn’t even give a one star. Bikini I bought was burnt? I have no idea how or why but I noticed a melted spot after opening the parcel. Poorly made clothes and sizes are completely different would not buy from there ever again!”

Helpful Report

Posted 4 years ago

“Clothes are extremely cheap ,and I didn't have high expectations because of the price. Ordered during the 90% off sale and was so excited for my order. Paid 10$ for 2 day shipping , it took 9 days. Not a huge deal , but the clothes themselves were oddly sized , incredibly cheap and not like the pictures at all. So disappointed. Should have read the reviews . For anyone contemplating it , DONT! You will be so disappointed.”

Helpful Report

Posted 4 years ago

Nastygal is rated 1.5 based on 457 reviews