Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It wasn't easy to find pendant lights for my new kitchen, so when I saw these at Nathan James, I ordered them right away. Shipping was quick and I was able to install them easily. I like that the height is adjustable, and the big glass domes make a nice statement. Among other things, I've worked as a professional photographer, so I took a couple of images of them in the new kitchen.”

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Posted 1 year ago

“This was one of the best experience shopping furniture online. Outstanding customer service and return policy. I will highly recommend your company to all my friends and family!”

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Posted 1 year ago

“Loved my Stella Nesting Table and the customer service! The original arrived with a slight damage to it and they were so amazing about sending another one!! Also love how quickly it arrived”

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Posted 1 year ago

“I did a Google search for stools for our island and Nathan James came up. They were new to me and when I saw the stools they had I was a happy customer. The stools are super comfy and look fantastic in our modern farmhouse kitchen. My husband and I are really happy with our purchase. Thank you, Nathan James, for carrying quality products!”

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Posted 1 year ago

“Great product, but by far the best customer service experience ever. Had to contact Nathan James due to a minor issue with 1 piece and had a great level of support Definitely recommend it”

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Posted 1 year ago

“This company’s customer service is absolutely fabulous! I had a problem with one of my cabinets and they immediately sent me a brand new one free of charge and did not require me to send the damaged one back. I highly recommend buying from their wonderful company!”

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Posted 1 year ago

“Excellent service 24/7 !!”

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Posted 1 year ago

“Awesome customer service. The product i purchased was delivered with a little bit of damage. I reached out and they resolved the issue immediately. Sent a total new product right away. Great customer service overall!”

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Posted 1 year ago

“I ordered barstools from Nathan James and discovered they are not the perfect size for my kitchen island. I contacted the customer service as I was willing to exchange the products with the ones that would fit my island area. The customer service representative, Melanie, did a wonderful job helping me out and offering me free replacement of the desired products, without the hassle of returning the original items back. Melanie was so helpful and supportive throughout the process. Nathan James even sent us chocolate as an appreciation for being their customers. It was my first time experience buying Nathan James products. I absolutely loved their chic elegant products as well as their customer service. I will definitely be a returning customer. Highly recommend.”

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Posted 1 year ago

“1st of all the furniture they sell is beautiful, high quality, and VERY easy to put together. Plus their prices are very affordable, it's a win win! Unfortunately, the piece I bought didn't fit my space how I expected, so I reached out and their customer service team was amazing to work with. Very kind, understanding, and quick to respond. I would definitely recommend! 10/10!”

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Posted 1 year ago

“Love the table, and amazing customer service. Nathan was fantastic!!”

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Posted 1 year ago

“I just love their timeless furniture. The funniest and most entertaining instructions I've ever read. Customer Support is world-class, thank you for everyone's help with my last contact, and for the delicious chocolates. A forever customer”

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Posted 1 year ago

“I bought 4 counter stools from this website and I left bad leaving them 1 star review for advertising one thing and selling another, so I left them 3 stars BUT they did bot accept my review. They only accept good reviews, so don’t bother leaving anything below 4 stars. That’s why it looks like they only sell food stuff. The chairs were gray with brushed nickel frame but instead I got very low quality olive color and painted gray frame. It took me 2 hours exactly to assemble 2 chairs & I didn’t even bother assembling other 2. The holes where nails go are off by 1” or so and I was struggling so hard to pull the frame to make it connect. I ended up damaging one of nails (it wouldn’t screw anymore because of that and there were no extra nails like all furniture has from other places). Little pieces around holes were not straight and poorly attached, they were sticking out to different sides. When assembled the chairs made sounds all time like it’s breaking. I weigh 140 lbs and i was afraid to land on floor. The chairs were SO UNCOMFORTABLE. I ended up donating these and losing money. They advertise on website their stuff is easier to assemble than IKEA..WRONG. I bought nightstands beds chairs cabinets from IKEA and the longest any of their products took me 40 mins if that. I went to Wayfair and paid same price for different chairs that took 5 mins to assemble cuz the quality was so good. In conclusion, Nathan James sites sells very low quality products and overpriced for that poor quality. Save yourself a headache and go to another store, unless you wanna waste hours assembling simple chair only so it would go into trash. It will not last long.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience and honest feedback with us. We're sorry to hear the stools didn't meet your expectations regarding quality and assembly. We stand behind our products and are happy to help with replacements, exchanges, or free returns whenever things don't work out. We value your opinion and want to know how to make things right. We've contacted you via email to help and look forward to hearing back from you.

Posted 1 year ago

“By far the best customer service I have ever received, and I will be shopping for all of my home needs here before I do anywhere else! Susana specifically was so great when helping with the order of my coffee table. I accidentally put the wrong shipping address, and she helped change it in no time. Super quick to answer and lovely to communicate with.”

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Posted 1 year ago

“great customer service! I bought my shelf from amazon and it did not come with hinges. Nathan James CS team member shipped me out a new set of hardware asap!”

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Posted 1 year ago

“After searching months for a light that would work in the kitchen the perfect light has been found. I purchased the - Vincent Pendant Light Fixture | Hanging Light | Clear Glass Shade - Rising Sun Black. Sadly the light fixture arrived and the delicate glass was broken. I emailed Nathan James and provided a picture. I received an email that someone will reach out, but will be a week or so. Kinda stressed me out as I needed to get a light installed, but appreciated that they communicated with me that-hey we seen this, your not being ignored, we're just busy. Once I did receive word back on the broken glass it was that they had already shipped out a new light. Now installed, works and looks beautiful. Just what I have been searching for.”

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Posted 1 year ago

“Hands down the best customer service in ecommerce! The products are beautiful, the price points are amazing, and the customer care is unbeatable. I’ve purchased different items from them and they take my breath every time I walk into my rooms. Speedy communication and just a true caring for us as customers will have me coming back to Nathan James over and over again!”

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Posted 1 year ago

“Hands down the best customer service! Amanda was so quick to resolve an issue and went above in beyond to help find a solution! Great product and great service is hard to come by! Nice work Nathan James!”

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Posted 1 year ago

“Cannot speak more highly about my experience with Nathan James company! By far the BEST customer service I have EVER experienced. They went far and beyond to make sure I was completely happy with their product. Needless to say, I AM happy with their product and service. Thank you!!”

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Posted 1 year ago

“Beautiful, affordable products. Relatively fast delivery. Excellent customer service. This will be our new go-to site for home decor.”

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Posted 1 year ago

Nathan James is rated 4.7 based on 658 reviews