Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

Visit Website

Write Your review

Tell us how Nathan James made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our new stools are beautiful, comfy and sturdy. My husband was able to assemble them with ease.”

Helpful Report

Posted 2 years ago

“I’ve had a great experience with all of the items I’ve ordered from Nathan James. Excellent quality for a great price! Customer service has been even better!”

Helpful Report

Posted 2 years ago

“A fantastic piece of furniture for a fantastic price!”

Helpful Report

Posted 2 years ago

“Absolutely gorgeous shelf - can leave out a shelf or two to fit in taller items.”

Nathan James 5 star review on 2nd August 2022

Helpful Report

Posted 2 years ago

“Beautiful furniture. Great customer service. Love this company!”

Helpful Report

Posted 2 years ago

“Great customer service! Received the wrong item and within a day heard back from them that the correct item was on its way. Product is good quality and happy with it.”

Helpful Report

Posted 2 years ago

“Bar cart came completely scratches up. Side table doesn’t even remotely resemble the one I ordered. Completely beyond disappointed”

Helpful Report

Posted 2 years ago

Hi there, I appreciate your honesty here and apologize your bar cart arrived banged up like this! I see we've already begun the return process for your furniture and will be refunded as soon as we see it returning to our warehouse.

Posted 2 years ago

“The order that we placed with Nathan James arrived before promised and was easily tracked with a tracking number they provided. I would definitely order from them again.”

Helpful Report

Posted 2 years ago

“I asked ten days ago to return an item and noo one has reached out to me.”

Helpful Report

Posted 2 years ago

Hi Kristen, I apologize for the delay in getting back to you. We've refunded your purchase and reassured you to not return the table. We understand the work needed to disassemble, repackage in a possibly damaged box, and coordinate the return with the carrier. Please let us know if we can help with anything else.

Posted 2 years ago

“DO NOT order through Nathan James!! I ordered a product and was estimated a delivery to be 9 days there after. I was checking the status and never saw any updates just that the label was created. The delivery date rolls around and the status changes to pending so naturally I tried reaching out to the company. It has been 10 DAYS since I tried reaching customer service and have received ZERO RESPONSE. Their text option replies hi and then does not actually do anything. Their phone number rings and places you on hold and after a certain amount of time it times you out and hangs up on you. They do not respond to emails. It is bu far the worst customer service I have dealt with because they simply just don’t respond to you!!! It is one thing to have a product delivery delayed, it is completely unacceptable to not deliver the product and go over 2 weeks of without communication. THE WORST PART is I even received an email asking “how we did” !!! Save yourself the heartache and headache.”

Helpful Report

Posted 2 years ago

Hi Melanie, I appreciate your honesty here and apologize for the delay in responding! You're absolutely correct -- we've been behind on our service and it's completely our fault. This is an urgent issue which we've taken immediate action to fix. To fix this, we're expanding our team to offer more reliable service as we've been understaffed on our Customer Happiness team. I also apologize to hear that your delivery wasn't ever scanned at FedEx's initial hub. When this happens we wait our typical 10 business days to ensure it was lost-in-transit before sending a replacement. Upon deciding it was lost, instead of sending a replacement, we both decided it was best to fully refund your purchase. If you're willing to purchase again, we'd love to offer a 15% discount for your entire purchase. Please reach out to our support directly so we can set you up on this! Again, we appreciate your patience through this, your honesty in the situation, and look forward to another chance in being a part of your home.

Posted 2 years ago

“Great quality for the price and easy to assemble!”

Helpful Report

Posted 2 years ago

“There was a mixup with my order, I contacted customer service on a Saturday, it was one of the fastest and best customer service experiences I’ve had. Very helpful in sorting things out. And I’m happy with my purchase.”

Helpful Report

Posted 2 years ago

“I’m so disappointed in this product! It is poorly made. I’m trying to return it & have little to no luck with customer service. Would NOT recommend buying from them unless you want to be out your money!”

Helpful Report

Posted 2 years ago

Hi Kerry, I appreciate you sharing this and I'm sorry this Hayes Side Table is not what you expected! I see we have addressed this via email and hope to have made it right with you. If you need any further assistance now or in the future, you're always welcome to reach us at help@nathanjames.com or at +1-866-619-1004!

Posted 2 years ago

“I thought the table I ordered was of a better quality but I am pleased with it overall. I’m just glad I got it for such a wonderful price. I will be a returning customer but will only order items on clearance or at high discount due to the quality.”

Helpful Report

Posted 2 years ago

“Highly Recommend. Very responsive customer support. They immediately send new item when we told them we received different item with zero cost. We bought Tv stand and it looks great. Thanks Nathan James!”

Helpful Report

Posted 2 years ago

“Love this bookshelf! Easy to assemble. Holds lots of books. Looks far more expensive than it was.”

Nathan James 5 star review on 29th July 2022

Helpful Report

Posted 2 years ago

“I ordered a coffee table and it arrived damaged. Within an hour Nathan James responded to my call and sent me another coffee table free of charge. I didn’t have to worry about returning the damaged one and the new one came within a week. Very happy with my purchase and the customer service I received!”

Helpful Report

Posted 2 years ago

“Beata costumer service I’ve even had the experience to deal with. Just incredible”

Helpful Report

Posted 2 years ago

“Love my new media stand!”

Helpful Report

Posted 2 years ago

“Exceptional customer service and I will definitely buy from there again”

Helpful Report

Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews