Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality given the pricepoint.”

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Posted 2 years ago

“I finally put the shelving together and some of the wood pieces are scratched/scuffed up. I installed it as I don't have the patience to hassle with exchanges. Overall, I like the style but underwhelmed by the quality.”

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Posted 2 years ago

Hi Bhavna, I appreciate you sharing this and I'm sorry that your shelving unit is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004!

Posted 2 years ago

“Beautiful Bookshelf ! Good quality, great price ,quick and easy to put together !”

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Posted 2 years ago

“Theo Ladder Bookcase was so easy to put together and the shelves are awesome. High quality at a great price. Impressive customer Service!! Best ever shopping experience. Love this place.”

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Posted 2 years ago

“The table was perfect fior our living room and loos very nice got a lot of compliments. Thanks”

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Posted 2 years ago

“The Stella Nesting Coffee Table Set is a great addition to our family room decor. We absolutely love it. The quality is great, it is easy to assemble, and the price is very affordable. I highly recommend considering this piece for your decorating needs. This my first time ordering from Nathan James, but I look forward to future purchases.”

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Posted 2 years ago

“Love the desk, it's so sleek and minimal but not boring!”

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Posted 2 years ago

“High quality product at an amzing price!”

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Posted 2 years ago

“Very impress with this company … my purchase won’t be the last”

Nathan James 5 star review on 7th March 2022

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Posted 2 years ago

“Easy Assembly elegant and the perfect size”

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Posted 2 years ago

“I love my new shelf! The quality is superb. The drawers are very strong, solid wood which is hard to find these days. The mixed metal with wood has a rustic feel. It fits very securely to the wall and cannot tip over. I love it! Customer service is excellent.”

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Posted 2 years ago

“As pictured”

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Posted 2 years ago

“One of the finest shopping experiences I have ever had. We bought a desk via Wayfair and a coffee table directly from NJ. Both products were of superior design, aesthetically and structurally. Assembly directions were incredibly straightforward, and even had a sense of humor to them. Their return policy is extremely customer oriented, and it's the first furniture company I've ever encountered that actually exercises a thoughtful aftercare approach. If you want to support a small businesses that cares about their employees, their customers, and the earth, look no further than Nathan James.”

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Posted 2 years ago

“Great product and was delivered as promised!”

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Posted 2 years ago

“Quality products, great price, easy assembly. We are very pleased with our purchases!”

Nathan James 5 star review on 21st February 2022

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Posted 2 years ago

“Amazing customer service, nothing short of the best”

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Posted 2 years ago

“At first I had only given these 3 stars due to an issue with the screws not fitting and continually falling out, but a very kind and paitent client service rep reached out and helped me fix any issues that I was having with the stools which did end up being user error when assebling them. One of the stools still wasnt exactly right, but again the client representative was very kind and willing to fix anything and even was willing to send a new stool out. Overall, im very happy with the stools and we are no longer having issues with the nails falling out. They are worth it for sure!”

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Posted 2 years ago

Hi Jessica, I appreciate you sharing this and I'm sorry that your Hylie Stools are giving you some trouble! We've reached out to you via email to help on this, and you're also welcome to reach us at help@nathanjames.com or +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“Best customer service ever! They helped me replace my damaged product quickly and without hassle. I will definitely shop here again in the future!”

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Posted 2 years ago

“The staff at Nathan James was fabulous!! They resolved my issues making sure I had the perfect match for my home. They treated me as if I had been a forever customer and it was my first purchase. So I plan to become just that, a "forever customer". Thank you so much for your patience and kindness.”

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Posted 2 years ago

“I have a total of 5 bookshelves in my home that are all Nathan James. And Absolutely love the design & the space it allows me to decorate & give me the home I love to come home too! Their customer service is courteous & kind as well.”

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews