National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,148 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

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“I was frustrated with this session. I was able to link to the visual presentation, but could not connect to hear. The instructions that typically come with reminders, the phone numbers was not available, but instead a pop-up help response came up and the phone number went by too quickly. After 15 minutes of frustration, I tried to download the presentation and left the meeting.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to submit a review, Sharon. We apologize that you had issues the day of your event. I have passed your feedback along to our Customer Care Team and they will be reaching out to you to follow up.

Posted 3 years ago

“Easy to sign up for, typically very helpful information and interesting speakers. Often some technical hiccups but that is to be expected. Have been satisfied with all courses I have purchased and appreciate the ease in having the CLE hours submitted in a timely fashion.”

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Posted 3 years ago

Thank you for taking the time to post, Robert. We appreciate your feedback!

Posted 3 years ago

“Basic sample forms not included. Disappointed in literature provided. Overpriced”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback. We’re always working to improve our customer experience. Since your post is anonymous we would like to give you the option to reach out to our customer care team supervisor at 800.931.5944 to discuss our satisfaction guarantee.

Posted 3 years ago

“This is an affordable way to learn a new practice area. I’ve been pleased with the amount of on demand programming available for $40/month.”

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Posted 3 years ago

Thank you for taking the time to post, Jennifer. We appreciate your feedback!

Posted 3 years ago

“Good and relevant courses and materials.”

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Posted 3 years ago

Thank you, Vaughn!

Posted 3 years ago

“It was meh and not as awesome as made out to be. Or perhaps my expectations were too high??? Not a lot of hands on or demonstration for tips that would be helpful in Outlook and Word for instance. Mostly watching the presenter lecture. The presentation screen was so small it was IMPOSSIBLE to see the presenter clicking about when they did have something to show. It was so frustrating! Perhaps remove or make your NBI logo surrounding the presenters screen much smaller. On my laptop, what I was looking at was hardly larger than my cell phone. I called about how disappointed I was so they provided me with the video to re-watch if I want. I would prefer to view it again w/ the raw video so I can use the full screen and actually see what was discussed.”

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Posted 3 years ago

We’re sorry you had this experience, Jana. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“Great content. Repeated sketchy execution due to virtual format technology. By now these issues should have been resolved. These issues have repeatedly prevented me from receiving CLE credit. Even though content and not CLE credit was my primary interest, the resulting value proposition of NBI courses is not commensurate with your competitors, who I will be much more inclined to use in the future.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Justin. We’re always working to improve our customer experience.

Posted 3 years ago

“Excellent material and customer service is second to none.”

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Posted 3 years ago

Happy to hear you enjoyed your experience, Joe!

Posted 3 years ago

“Isiah was a pleasure to work with!”

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Posted 3 years ago

Happy to hear you enjoyed your experience, Melissa!

Posted 3 years ago

“The price for the content has made me hesitant to sign up for courses in general. And when I do, I am usually disappointed with the lecture and materials as there tends to be a focus on basic principals (that any paralegal should know before signing up for a course) and droning on about specific examples from the lecturer's office/practice in a one-off case. So I am spending $100-300 without gaining any knowledge and losing hours. I do like that NBI offers so many ways to view the material (DVD, on-demand, etc.) and they are one of the few approved resources available to me and approved by my firm and state for CLE credits, but I believe the prices are hiked up to push towards an annual subscription which I cannot afford and could never talk my attorney into paying.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Erin. We’re always working to improve our customer experience.

Posted 3 years ago

“The discussions among the panelists about practical experiences relating to topic being presented was especially helpful. Members of the panel brought "life" to the subjects of retirement products, federal regulations, which can be "dry". Paul Wright and Thomas Murphy were especially talented in presenting their materials with enthusiasm. Note: Paul Wright's materials on his first two presentations (SECURE Act update and Nature of Retirements Assets) were more detailed than the materials provided for download. I request Mr. Wright's more detailed materials. Thank you Marjorie Black”

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Posted 3 years ago

Happy to hear you enjoyed your experience, Marjorie!

Posted 3 years ago

“I am required to take a certain number of CLE's per year and I always look at NBI first. They have a great selection of CLE's and so many different areas of law. A recent CLE webinar I attended - Mini Med School for Attorneys for fantastic. I had been wanting a CLE just like this for a couple years now and they knocked it out of the park.”

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Posted 3 years ago

Thank you for taking the time to post, Tracy. We appreciate your feedback!

Posted 3 years ago

“Great course.”

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Posted 3 years ago

Glad you liked the course!

Posted 3 years ago

“All good except the inability to adjust the playback speed of audio and video conferences as is usually available (in my experience) on most audio and video podcasts.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Michael. We’re always working to improve our customer experience.

Posted 3 years ago

“I find the offerings useful, presenters knowledgeable and the CLE materials accurate and informative.”

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Posted 3 years ago

Thank you for taking the time to post, Rob. We appreciate your feedback!

Posted 3 years ago

“These are the worst CLEs I have ever attended. This is the second one within 3 months that I have tried and they were both family law related CLEs and they were worthless. I gained no benefit from them and feel like I have wasted time and money. Your CLE credits are more expensive than the options provided by my state bar and nowhere near as informative. These are a joke and are strictly for people who are just trying to get their annual CLE hours met with no intention of gaining any knowledge. If you would actually return my money for value not received I would appreciate it, but I know that will never happen because you are just a money-grubbing company who has no one regulating your crappy uninformative "courses" I will never use this company again and will never have anything positive to say about my experence with this company.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Brandy. We’re always working to improve our customer experience. To that end, we researched the programs you attended and found that they were rated very favorably from other attendees. However, we strive to provide best in class experience for ALL attendees. A member of our customer experience team will reach out to get more specifics from you.

Posted 3 years ago

“I am pleased with the service I've received from NBI; however, I can't give informed feedback at this time because I purchased an "On Demand" training which is scheduled for February 15th and the training will be available around February 25th.”

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Posted 3 years ago

Thank you for taking the time to post, Elease. We appreciate your feedback!

Posted 3 years ago

“For the most part, ordering seminars is a rather simple process. However, at times, the quality of presenters leaves a bit to be desired. have had non-lawyer presenters, although not as frequently lately. More recent problems with presenters have been the following: 1) Lack of preparation. 2) presentation consists of reading their Power Point or notes. No substance to presentation beyond what is on paper.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback. We’re always working to improve our customer experience.

Posted 3 years ago

“Wonderful: Except - haven't mastered how to access programs.”

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Posted 3 years ago

Thank you, Bruce!

Posted 3 years ago

“The All-Access package is a good value.”

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Posted 3 years ago

Thank you, Bret! We love hearing how much our customers like Unlimited CLE.

Posted 3 years ago

National Business Institute is rated 4.2 based on 1,148 reviews