National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,155 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service at all points in the program. Strong programming.”

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Posted 3 years ago

Thank you, Linda!

Posted 3 years ago

“The information was relevant and informative. I would have liked a bit more time at the end for Q & A. Also, I would add a couple of extra breaks in when doing a virtual schedule as that is a lot of sitting at the computer screen.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Julie. We’re always working to improve our customer experience.

Posted 3 years ago

“I am enjoying the unlimited classes and the ease of registering for them and obtaining the materials, but I do wish there were better materials with samples and more Florida attorneys in the presentations. I am still noticing that experienced attorneys/presenters are not willing to share their techniques and strategies and provide their samples to help us along and that is a shame. Florida has very specific laws different from other states and cannot apply other state's policies/techniques to our situations. Overall, I highly recommend NBI to anyone who has a need to learn more in a specific focus area. Not all states accept the "on-demand" credits either. Wish with COVID that RI would accept more than 6 hours of credits per year. Thank you NBI for listening and for doing a great job!”

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Posted 3 years ago

We love hearing from our customers. Thank you for your time and feedback, Deborah.

Posted 3 years ago

“It was a tough year and I definitely didn't get my money's worth... My fault mostly.”

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Posted 3 years ago

We want to ensure you always get the most out of your CLE. When you’re ready, we are here to support your needs.

Posted 3 years ago

“Solid programming”

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Posted 3 years ago

Thank you, Brenda!

Posted 3 years ago

“While I am still reviewing my first course, I am very impressed with the quality of the presentations as well as the presenters. Thank you for making this excellent opportunity affordable.”

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Posted 3 years ago

Thank you for taking the time to post. We appreciate your feedback!

Posted 3 years ago

“My course covered a lot of related topics on employee leave, handbooks and the many changes to policies and laws from Covid. Solid and timely info just when I needed it.”

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Posted 3 years ago

Glad you liked the course, Margaret!

Posted 3 years ago

“Helpful information.”

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Posted 3 years ago

Thank you for taking the time to post, Sara. We appreciate your feedback!

Posted 3 years ago

“I was frustrated with this session. I was able to link to the visual presentation, but could not connect to hear. The instructions that typically come with reminders, the phone numbers was not available, but instead a pop-up help response came up and the phone number went by too quickly. After 15 minutes of frustration, I tried to download the presentation and left the meeting.”

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Posted 3 years ago

Thank you for taking the time to submit a review, Sharon. We apologize that you had issues the day of your event. I have passed your feedback along to our Customer Care Team and they will be reaching out to you to follow up.

Posted 3 years ago

“Easy to sign up for, typically very helpful information and interesting speakers. Often some technical hiccups but that is to be expected. Have been satisfied with all courses I have purchased and appreciate the ease in having the CLE hours submitted in a timely fashion.”

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Posted 3 years ago

Thank you for taking the time to post, Robert. We appreciate your feedback!

Posted 3 years ago

“Basic sample forms not included. Disappointed in literature provided. Overpriced”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback. We’re always working to improve our customer experience. Since your post is anonymous we would like to give you the option to reach out to our customer care team supervisor at 800.931.5944 to discuss our satisfaction guarantee.

Posted 3 years ago

“This is an affordable way to learn a new practice area. I’ve been pleased with the amount of on demand programming available for $40/month.”

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Posted 3 years ago

Thank you for taking the time to post, Jennifer. We appreciate your feedback!

Posted 3 years ago

“Good and relevant courses and materials.”

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Posted 3 years ago

Thank you, Vaughn!

Posted 3 years ago

“It was meh and not as awesome as made out to be. Or perhaps my expectations were too high??? Not a lot of hands on or demonstration for tips that would be helpful in Outlook and Word for instance. Mostly watching the presenter lecture. The presentation screen was so small it was IMPOSSIBLE to see the presenter clicking about when they did have something to show. It was so frustrating! Perhaps remove or make your NBI logo surrounding the presenters screen much smaller. On my laptop, what I was looking at was hardly larger than my cell phone. I called about how disappointed I was so they provided me with the video to re-watch if I want. I would prefer to view it again w/ the raw video so I can use the full screen and actually see what was discussed.”

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Posted 3 years ago

We’re sorry you had this experience, Jana. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“Great content. Repeated sketchy execution due to virtual format technology. By now these issues should have been resolved. These issues have repeatedly prevented me from receiving CLE credit. Even though content and not CLE credit was my primary interest, the resulting value proposition of NBI courses is not commensurate with your competitors, who I will be much more inclined to use in the future.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Justin. We’re always working to improve our customer experience.

Posted 3 years ago

“Excellent material and customer service is second to none.”

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Posted 3 years ago

Happy to hear you enjoyed your experience, Joe!

Posted 3 years ago

“Isiah was a pleasure to work with!”

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Posted 3 years ago

Happy to hear you enjoyed your experience, Melissa!

Posted 3 years ago

“The price for the content has made me hesitant to sign up for courses in general. And when I do, I am usually disappointed with the lecture and materials as there tends to be a focus on basic principals (that any paralegal should know before signing up for a course) and droning on about specific examples from the lecturer's office/practice in a one-off case. So I am spending $100-300 without gaining any knowledge and losing hours. I do like that NBI offers so many ways to view the material (DVD, on-demand, etc.) and they are one of the few approved resources available to me and approved by my firm and state for CLE credits, but I believe the prices are hiked up to push towards an annual subscription which I cannot afford and could never talk my attorney into paying.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Erin. We’re always working to improve our customer experience.

Posted 3 years ago

“The discussions among the panelists about practical experiences relating to topic being presented was especially helpful. Members of the panel brought "life" to the subjects of retirement products, federal regulations, which can be "dry". Paul Wright and Thomas Murphy were especially talented in presenting their materials with enthusiasm. Note: Paul Wright's materials on his first two presentations (SECURE Act update and Nature of Retirements Assets) were more detailed than the materials provided for download. I request Mr. Wright's more detailed materials. Thank you Marjorie Black”

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Posted 3 years ago

Happy to hear you enjoyed your experience, Marjorie!

Posted 3 years ago

“I am required to take a certain number of CLE's per year and I always look at NBI first. They have a great selection of CLE's and so many different areas of law. A recent CLE webinar I attended - Mini Med School for Attorneys for fantastic. I had been wanting a CLE just like this for a couple years now and they knocked it out of the park.”

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Posted 3 years ago

Thank you for taking the time to post, Tracy. We appreciate your feedback!

Posted 3 years ago

National Business Institute is rated 4.2 based on 1,155 reviews