National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,155 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

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“I have concerns about the impending switch from telephone to web broadcast for teleconferences. I like having the freedom to listen on a head set and move around. I do not locked in front of a computer for 90 minutes.”

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Posted 4 years ago

Thank you for this feedback, George! We have passed this along to the relevant internal team.

Posted 4 years ago

“Top notch programs on insightful, relevant topics with excellent presenters.”

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Posted 4 years ago

Thank you, Kimberly!

Posted 4 years ago

“Excellent content and speakers”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“I had no idea I was required to collect "codes" during a CLE for KS. When I called NBI for help after the seminar they were initially less than helpful and made it essentially my fault I didn't have the codes. I joined the seminar after the first hour. I didn't need all hours this year. Apparently the instructions to collect codes was given at the start of the seminar. I suggest NBI put instructions either on the solicitation for the seminar or at least on the confirmation email once a seminar is purchased that codes need to be collected during the seminar and instructions for doing so. Those of us who do not need to listen to the entire seminar have no way of knowing what to listen for or what to copy down it seems. Finally Kirsten at NBI helped me and took care of what I needed, I think, to get the credit earned.”

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Posted 4 years ago

Thank you for this feedback, Michael! We have passed this along to the relevant internal team.

Posted 4 years ago

“The CLE classes are informative”

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Posted 4 years ago

Thank you, Tracy!

Posted 4 years ago

“It took almost 5 months and no one in the customer service department ever gave me the same answer on the status. After calling multiple times in June, they would tell me I wasn't accepted and finally someone in July told me to call the state. Turns out I was accepted at the beginning of June and not one of the customer service people caught it. Overall I got my stamp and all the materials. I would most likely recommended another company for anyone else in the future, if Customer Service is a priority.”

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Posted 4 years ago

Thank you for this feedback. We’re sorry this was your experience. We have passed this along to the relevant internal teams.

Posted 4 years ago

“Enjoyed the presentation. Good format and contents. Did not receive credit for the presentation because I apparently missed the "indicator" . I actually was taking notes and not watching the presenter. hmb”

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Posted 4 years ago

Thank you for this feedback, Harry! We have passed this along to the relevant internal team.

Posted 4 years ago

“TBH I'm wondering why I renewed this subscription. Its mostly to get my CPE and CLE at the same time, and to network. Without the in-person component there is little to no networking and I could get the online only much cheaper. NBI needs to recognize that the change in business model needs to be reflected in the price structure, or do something to make up for it. Even the YMCA put membership fees on hold during lockdown when they were not allowing in person visits to the gym.”

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Posted 4 years ago

Thank you for this feedback, Amy! We have passed this along to the relevant internal team.

Posted 4 years ago

“I recently attended two NBI programs, via video webcast, and, in sum, the programs were, from what I could actually hear, well done. The problem was that both programs were plagued by significant audio problems and I will need some assurance that such problems are successfully addressed before I would buy additional webcast training from NBI.”

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Posted 4 years ago

Thank you for this feedback, Aaron. We’re sorry this was your experience. We have passed this along to the relevant internal team.

Posted 4 years ago

“Lisa Schaeffer was very helpful to me.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“I need to catch up in several areas and thus need of a broad range of professional resources for legal research. NBI's membership serves my purpose quite well. Basically, I can find from the NBI course materials what I look for.”

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Posted 4 years ago

Thank you, Leon!

Posted 4 years ago

“Some have been positive. Sometimes the speaker signs on and prepared to discuss a completely different topic. There are way too many emails it makes me think about unsubscribing.”

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Posted 4 years ago

Thank you for this feedback. We have passed this along to the relevant internal team.

Posted 4 years ago

“The staff at NBI has been very professional and helpful. This is a great way to secure CLE credits.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“This webinar was a great tool to learn content that is not immediately available for some professionals. I would like to have obtained a PDF of all the content or at least light reading material for the information covered just to have a deeper understanding and future reference.”

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Posted 4 years ago

Thank you for this feedback, Anthony! We have passed this along to the relevant internal team.

Posted 4 years ago

“Great materials.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“I think the programs are very good. I wish I had more time to take them. I do wish I received 1-3 email notices a week from NBI rather than per day.”

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Posted 4 years ago

Thank you for this feedback, Gregg! We have passed this along to the relevant internal team.

Posted 4 years ago

“A lot of great courses.”

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Posted 4 years ago

Thank you, Jeri!

Posted 4 years ago

“Excellent program/choice of topics/speakers. Also very good value re CLE fees/expenses.”

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Posted 4 years ago

Thank you, Michael!

Posted 4 years ago

“I have been using NBI Unlimited for my CLE requirements for more than 5 years. I've been very happy with what they have both online and in person. There are several convenient in person locations for PA, and the variety of courses both online and in person are wide. I recommend these to anyone looking for a money effiencent way to take meaningful CLEs.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Great overview of an area I need to know more about. Thanks.”

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Posted 4 years ago

Thank you, Charlene!

Posted 4 years ago

National Business Institute is rated 4.2 based on 1,155 reviews