Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

“Although the Washington attorneys were very knowledgable about the Trusts in Washington, we were very disappointed in the fact that NBI hired a non-Washington attorney to discuss some advanced Trusts, such as the Medicaid Trusts and ILITs. Although we are sure she is knowledgable in her state of practice, NBI was totally at fault for not having a Washington attorney who specializes in that field. We had signed up for the course FOR THAT SECTION.”

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Posted 6 months ago

Thank you for your feedback. We’re sorry that you had this experience, we will be looking into this issue. At NBI we have a satisfaction guarantee, please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 5 months ago

“I did not feel this webinar was worth the money we spent on it. The slides were not correct so we wasted paper. The 1st presenter was not engaging and did not respond to chat questions but that was mostly because the moderator did not ensure that the speakers stayed on time or coordinated questions or comments. The second speaker had no slides at all and was really not relavant to anyone but the state it Laura was referring. The third speaker was funny and followed his slides but the moderator was intrusive and forgot he was online. The last speaker was specific to lawyers. I am not sure I'd refer or take another course from NBI. Definitely needs work.”

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Posted 7 months ago

Thank you for your feedback. We’re sorry that you had this experience. At NBI we have a satisfaction guarantee, please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 6 months ago

“One of the two presenters was boring; he just read the detailed text on the screen. I don't question his knowledge, just his style and engagement with his audience.”

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Posted 7 months ago

Thank you for your feedback. We’re sorry that you had this experience. At NBI we have a satisfaction guarantee, please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 6 months ago

“I would expect more local speakers and more more live CLEs given the cost of the seminars,.”

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Posted 9 months ago

Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 8 months ago

“i did in a previous survey.”

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Posted 11 months ago

“It was not very informative. I regret paying for it.”

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Posted 1 year ago

We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 1 year ago

“The courses are amazing. I learn so much from the Estate Planning, Probate, and Trust classes. However, I bought a year's membership to NBI CLE and began several OnDemand classes with the understanding that I would have 6 months, as stated on their web site, to complete the courses. I went to continue these courses, after paying 1,200 during 2023 for them, and found out that you do NOT have 6 months to watch them, you have only until 7 days after the subscription ends. I am a solo practitioner, so I don't have 1,200 to spend per year, and nor do I have the time to watch all the needed CLEs without the 6 months to view them. This felt fraudulent, and I was very disappointed with this lack of customer service.”

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Posted 1 year ago

Thank you for your feedback, Jennifer. We’re sorry that you had this experience, we will be looking into this issue. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 1 year ago

“Too expensive!”

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Posted 1 year ago

We’re sorry to hear your experience did not meet your expectations. Please reach out to our Customer Service Team at (800) 930-6182 to discuss.

Posted 1 year ago

“Registration for the class was easy, but the price for the content I received was not worth it at all. I hope you experience is better than mine.”

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Posted 1 year ago

We’re sorry to hear your experience did not totally meet your expectations. Please reach out to our Customer Service Team at (800) 930-6182 to discuss further.

Posted 1 year ago

“While one lecturer was qualified, prepared, and effective, the other was wholly unqualified, ineffective in presenting, and quite disorganized. It was quite disappointing.”

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Posted 1 year ago

“NBI overall is a good resource, the course I just took regarding outlook was useless. It should have been interactive. The slides did not even show what to do. The only thing I learned was a website to help track time. Sorry. Not worth the money.”

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Posted 1 year ago

Thanks for the review, Joanna. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.

Posted 1 year ago

“I already told you. Don't you read the reviews of the seminars?”

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Posted 1 year ago

“I have been an avid CCW person for 6.5 years. The information as to CCW was "right on" I'm happy to say that I already knew it all. Other than that, the seminar was really of no use to me. Atty. G. Drew Rolston 6-12-23”

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Posted 1 year ago

Thank you for the review.

Posted 1 year ago

“I was very excited about this class. Unfortunately, it was not worth the time or money. Charging $400 to have multiple lecturers not show up and then end an hour early because you did not have enough people to fill the time is simply inexcusable. If you are going to ask attorneys to block off an entire day and pay that kind of money for your class, make it worth their while.”

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Posted 1 year ago

“Disappointed with the content. Very little time was spent on the topics of reviewing and summarizing medical records and too much time was given to the concepts around protected information. While understanding how to handle protected information is important it is not a significant contributor to the actual summarization of medical records. Amy Johnson was the only presenter that provided any relevant information.”

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Posted 2 years ago

Thank you for your feedback, Deborah. We're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service Team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“All but one paper was not prepared by the speaker or the speaker failed to provide the material in time. The speakers were o.k.”

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Posted 2 years ago

Thank you for your feedback. We’re sorry to hear that the accompanying materials did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 2 years ago

“Two of the three speakers were difficult to listen to. They were clearly experts but they were not great speakers. They had lots of verbal pauses which I found distracting. Additionally, the fact that almost none of the presentations were accompanied by visual slides made it very difficult for me to focus. I am a visual learner so not having something tangible to ground me to the presentation made this a very difficult day for me.”

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Posted 2 years ago

Thanks for the review, Taylor. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“The seminar ended early because a speaker was unavailable. The follow up email is confusing, so now I will need to call NBI to get clarification.”

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Posted 2 years ago

We’re sorry that our communication wasn’t as clear as it could be, Susan. We are always looking to improve our customer experience and appreciate your feedback. Someone from our Customer Service team will reach out to you to answer any questions you have.

Posted 2 years ago

“Probate is really state specific and I'm in Ohio. So not much for me as far as procedure. Hundreds of pages of materials but not very helpful. The first speaker refers to her questionairre for new clients, but does not include one for a model. Also, in Ohio, we use the phrase "safe deposit box". I guess some people use safety deposit box but I found it irksome that the wrong word was used over and over. As for digital assets, there was no definition as to whether those are tangible or intangible, I would have like some explanation. Also, in Ohio if a creditor doesn't make a claim within 6 months its claim is not considered valid. I don't know about sending out notice to creditors and would have liked a better explanation of how that's handled. I can't help but think that there was a better way to do a step by step explanation of the tax return. Transfer of real estate is an issue, sell or just transfer to heirs? Why is one better? I was disappointed and frankly feel I wasted my money. Deborah Spychalski”

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Posted 2 years ago

Deborah, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“Not pleased right now. The Seminar was fine, but your administration is the issue. I clicked on the icon to get credit for the seminar and got no response. I followed up with an email asking for confirmation that I would get credit .....and, again got no response. I still have not.”

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Posted 2 years ago

Charest, we’re sorry to hear about your experience. It looks like our customer service team followed up with you after your email, but we were not able to reach you. You can contact our customer service team via phone (800) 930-6182 or by email at customerservice@nbi-sems.com and they will help get you the CLE you need.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

National Business Institute Reviews