National Express Reviews

Name: National Express
Address: National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham
Rating: 1.60

1.6 Rating 350 Reviews

13 %

of reviewers recommend National Express

1.6

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About National Express:

National Express coach & bus tickets for travel to over 900 destinations throughout the UK including London airports Heathrow, Gatwick & Stansted. National Express offer Britain’s only scheduled coach network reaching around 1000 destinations in England, Scotland and Wales.

Phone:

08717 818178

Location:

National Express House, Birmingham Coach Station, Mill Lane, Digbeth
Birmingham
B5 6DD7

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My journey went without a problem,ticket office guy,Southampton even operated ticket machine for me and escorted me to the departure point,what's not to like and cheap ticket back to Brum”

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Posted 1 year ago

“Just back from Liverpool had great time Paul the driver made our weekend too what a laugh we had.THANKS😀”

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Posted 5 years ago

“304 service from Weymouth to Birmingham. I joined this service at Ringwood and alighted at Oxford. Graham was our driver and me personally had a very pleasant journey. He introduced himself gave us full information at the services and I really enjoyed the on board camera of the road ahead. Thankyou”

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Posted 6 years ago

“Good price”

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Posted 7 years ago

“I live in Cornwall, where unfortunately, National Express does not make any effort to provide local outlets where you can collect coach cards etc. National Express also fail miserably in Cornwall to provide pick up points for your planned journey - and this is a part of the country where public transport is almost non existent! However, I have huge praise for 2 members of the National Express telephone team - Zayna and Veron. Upon calling National Express on 2 separate occasions, they realised the difficulty I was having in collecting my coach card(without having to pay an extra £4 for p&p and booking fee!) as my supposed local-pick-up-point stopped 2 years ago! They made it so easy! Absolutely delightful to talk with them.”

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Posted 7 years ago

“Thanking the national express customer service guys for finding me another bus to take me home for free”

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Posted 11 years ago

National Express is rated 1.6 based on 350 reviews