National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.78

4.8 Rating 10,905 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 10,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 16th November 2024

893

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Tepresentative in the store was very helpful in explaining everything that we inquired about. He was very courteous and the store is very clean and well laid out.”

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Posted 2 weeks ago

“Great customer service . Lots of options and sizes.”

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Posted 2 weeks ago

“Great quality for the price and excellent communication.”

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Posted 2 weeks ago

“Tristan was very informative and took the time to explain the different styles of mattresses to me. Service was great and the product is great too! Highly recommend!”

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Posted 2 weeks ago

“Overall good experience. Staff was professional and store had good selection. Worth checking out”

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Posted 2 weeks ago

“Awesome experience - no pressure sales approach, and they really just wanted to make sure we were happy. We ended up picking up the mattresses ourselves instead of having them delivered, but that’s only because we didn’t wanna wait a couple days.”

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Posted 2 weeks ago

“Very clear website. Very easy to order and the mattress is great. Only issue was the courier (Canpar) tracking which indicated it had not been picked up until it appeared on my porch and the tracking shifted to delivered. Staff were helpful when I called to ask about the pickup status.”

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Posted 2 weeks ago

“Amazing customer service. Very helpful. Clean store with a variety to choose from.”

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Posted 2 weeks ago

“Everything was 5 Stars with Connor, my sales rep in the Mississauga South store. He was very informative and gave valuable insight. The loss of a star was in the Delivery Service which I paid extra for to have delivery to my Condo door. The delivery team made us come downstairs out to the parking lot to show them into the building. They didn’t have a dollie, so we had to use my condos big dollie. My mattress was unsecured and bent in half under the weight of a few other mattresses that were on top and also not secured in the delivery truck at the back. One of the delivery men was on the phone with his boss with the phone between his shoulder and ear. I asked him to get off the phone. He was on the phone when the truck arrived, when they opened the truck door and as they were pulling it out. Not happy with delivery. This was not a service but an inconvenience and I paid for it. Going to ask for my $35. Delivery to my door fee back. We shouldn’t have had to come down from the 16th floor to show them into the building. We have a Concierge to do those sort of things.”

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Posted 2 weeks ago

“This store has a great selection of good quality mattresses at all price points, the staff is super helpful, and the customer service is informative and not pushy. 5 stars!”

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Posted 2 weeks ago

“It was easy . Warehouse atmosphere and no high pressure commissioned sales associate. A staff member welcomed me and explained the process of purchasing a mattress from National. Huge inventory of mattresses to chose from of all sizes and types and prices clearly marked. There was always someone around to answer questions . Delivery was on time and efficient. I would shop National Mattress again in the future.”

National Mattress 5 star review on 1st November 2024

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Posted 2 weeks ago

“I am pleased with the quality of my new mattress I find it very comfortable I would recommend your company”

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Posted 2 weeks ago

“We were impressed with the in store shopping experience- no hounding or pressure to buy. The whole experience from purchase to delivery was very professional - great communication the day of delivery and the delivery guys were so polite. Would 100% recommend to friends and family!”

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Posted 2 weeks ago

“It's new. After sleeping on the same mattress for so long, having a new mattress makes a big difference for me. A good investment was made.”

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Posted 2 weeks ago

“My wife and I have been looking to replace our aging mattress. We heard of National Mattress Outlet Store from the web and decided to visit their Mississauga store. The store is well organized with mattresses displayed by manufacturers and at very competitive prices. The store staff are very knowledgeable and helpful. You don’t feel pressured when trying out the various mattresses. We had a very good experience from our visit and purchased a mattress that fit our needs and budget. Delivery of our mattress was speedy and good in terms of keeping us informed of the delivery time.”

National Mattress 5 star review on 31st October 2024

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Posted 2 weeks ago

“The salesman I smoked too, was very informative and helped me make a good decision.”

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Posted 2 weeks ago

“Good service great people”

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Posted 2 weeks ago

“Great service from from the staff especially Pavan. They were very knowledgable and helpful. Great prices.”

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Posted 2 weeks ago

“The gentleman who helped me was very knowledgeable and the purchase was painless.”

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Posted 2 weeks ago

“The products arrived on the scheduled date within the estimated time and neither the mattress nor boxspring were unharmed; can't ask for much more than that!”

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Posted 2 weeks ago

National Mattress is rated 4.8 based on 10,905 reviews