National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.78

4.8 Rating 10,931 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 10,931 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 18th November 2024

897

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was super easy - staff were very knowledgeable, they answered all my questions and were very kind and accommodating- I'd recommend them to others for aure”

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Posted 2 months ago

“Ordering online was easy and delivery was scheduled within a few days. We’re very happy with the mattress. The delivery team were not very professional which was an unpleasant experience.”

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Posted 2 months ago

“Easy process. Ordered online and delivered without incident. I would use this company again!”

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Posted 2 months ago

“I mistakenly bought a mattress & box spring set off marketplace by someone who was liquidating.... the mattress (all foam) was fine, but the box spring was so flimsy that several slatts broke the first night making the mattress very UNcomfortable to sleep on. Enter our new box spring from National Mattress Outlet Plus: I selected a box spring with a 10 year warranty, ordered online. The online ordering process was smooth & easy, with 3 different options for delivery: 1. front door/lobby delivery, 2. your choice of room delivery, or 3. room delivery & remove old mattress/box spring to the curb. I opted for option 2 just because we live in a building & didn't want to have to carry it from the lobby (we have elevators, but it's a long hallway). I got email & text notifications through the whole process, I knew the delivery date within hours of my order, & by that morning I knew the delivery window. They called about 15 minutes before they were scheduled to arrive so someone would meet them. My husband went down & discovered someone was about to start moving in - needing to park their truck where our delivery truck was parked, so he signed for the refund of the difference & called me to come carry it with him. The refund was quick & smooth. Sleep on this National Mattress box spring has been SO MUCH BETTER! I never realized how important a Good Quality box spring could be before this, but we definitely got it with National Mattress Outlet Plus+. Thank you NMOP+, we have had better sleep since our purchase, & we'll definitely be returning when we need any new beds in the future.”

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Posted 2 months ago

“The mattress were delivered in time with the expected quality.”

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Posted 2 months ago

“I’m so glad I found National mattress online since I’ve been looking to buy a new mattress. I got the one I like at a cheaper price. From my online purchase to delivery, the service was great. They are fast and efficient. Will most likely get all my mattresses and bed accessories from them in the future. Thank you!”

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Posted 2 months ago

“Great place with lots of variety, knowledgeable staff and great prices”

National Mattress 5 star review on 28th August 2024

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Posted 2 months ago

“Great customer service and tracking of items.”

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Posted 2 months ago

“They were friendly. Pricing was honest and transparent. Had next day delivery. Delivery team was fine. Was alerted all along of their progress, with a call when I was next for delivery with an ETA.”

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Posted 2 months ago

“I had such a pleasant experience at this store. My questions were all answered and they went above and beyond to ensure I found the right fit. The prices are amazing and I definitely got an incredible deal for such a lovely mattress.”

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Posted 2 months ago

“I will NEVER buy a mattress online again. Originally, I planned to order a mattress online but I wanted to try it, and every online store couldn't specify a delivery date (in 2024?) so I researched on Reddit and saw great reviews for National Mattress. Having the ability to try each mattress and speak to the experts in your store made this process so much easier. I was really happy with the experience and the quality of offerings at the showroom and I would happily recommend friends and family to use National Matress.”

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Posted 2 months ago

“We visited the Hamilton store to choose a mattress and appreciated the personal help we received. Later we ordered online...not my favourite, but it worked. The mattress, box spring and bed frame came when they told us and got into the house in no time. I am not sure who delivered it as it looked like a rented truck. It was a bit tricky figuring out the bed frame with the minimal instructions, but we figured it out.”

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Posted 2 months ago

“This us my second order from National Mattress and I am thrilled with the quality of the mattress/box spring AND their customer service and delivery are top notch. Buy from them you wont be disappointed!”

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Posted 2 months ago

“Excellent Customer Service. Has a wide variety of mattresses to suit your needs.”

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Posted 2 months ago

“This is our second purchase from National Mattress. Outstanding quality at great prices! Even got free delivery. Would definitely recommend to family and friends!”

National Mattress 5 star review on 27th August 2024

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Posted 2 months ago

“the platform base I purchased was not as sturdy and it squeaks when i move on bed. Unfortunately the Return Policy does not specify for a base if you can return or not. I regreted to purchase this one. Without centee legs it is not sturdy at all. What a waste of money:(”

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Posted 2 months ago

“Very satisfied with the purchase. Great quality for the price!”

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Posted 2 months ago

“The sales staff were very helpful and informative. We were very happy with the shopping experience.”

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Posted 2 months ago

“Got an mattress for my son. They have great range of prices. The bed is comfortable, he's happy! Quick to get too.”

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Posted 2 months ago

“This is my third purchase from National Mattress and I’m always a happy customer!”

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Posted 2 months ago

National Mattress is rated 4.8 based on 10,931 reviews