National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.78

4.8 Rating 10,915 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 10,915 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

Write Your review

Tell us how National Mattress made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Mattress 5 star review on 18th November 2024

897

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a wide range of options, and the staff are very professional. Even though the mattress I chose was out of stock, they quickly provided some very similar alternatives”

Helpful Report

Posted 1 month ago

“From the moment we walked in the Mississauga location, we were warmly welcomed by Tristan. Tristan was extremely knowledgeable and helped us with purchasing 2 mattresses. Additionally, he provided us with comparable mattresses at major furniture suppliers and stressed that we take our time to purchase exactly what we wanted. In regard to service as well as competitive pricing, I would highly recommend purchasing mattresses here.”

Helpful Report

Posted 1 month ago

“Great bed and well-priced. Delivered as promised and on time. Thank you.”

Helpful Report

Posted 1 month ago

“The team at National Mattress was super helpful and the prices are incredibly low!”

Helpful Report

Posted 1 month ago

“Great selection and fair prices. Staff on site were very friendly and helpful. No pushiness or pressure, just there to answer you questions and help you find the mattress for you. We have yet to receive the mattress, but will update review upon receipt.”

Helpful Report

Posted 1 month ago

“NM was recommend by an acquaintance as a great place to buy lasting pillows. I bought 2 and they are living up to expectations so far”

Helpful Report

Posted 1 month ago

“Great experience!”

Helpful Report

Posted 1 month ago

“Excellent customer service provided by Tristan.”

Helpful Report

Posted 1 month ago

“I reall loved this mattress, is so confortable, not heavy to carry and very easy to install at my room. So so good thank you so much! Really high quiality, and compared to the price it's an amazing option. The delivery was very good and easy to handle.”

National Mattress 5 star review on 23rd September 2024

Helpful Report

Posted 1 month ago

“The customer service here was terrible. The person I dealt with initially was not very friendly and messed up my order. When I received the receipt via email, I noticed the mistake, so I called the store to fix it. They told me I had to come back in person, which was a 20-minute drive one way. When I got there, the only compensation they offered was a $20 pillow, which didn’t seem like much for the inconvenience and time I’d wasted. Then, they couldn't even refund my card because I only use debit, and apparently, they couldn't process a refund to a debit card. The person handling the issue was very polite and friendly at this point, and he said customer service would handle the refund, and I’d receive an email confirmation. Later, he called me back and said they couldn’t do that after all, but they might be able to offer me a $50 in-store credit instead of the refund. I went back again, hoping I could at least get a good deal on something decent. Thankfully, I was only 10 minutes away this time. When I arrived, I picked out a $56 pillow, but he refused to waive the $6 difference, even after all the trouble I’d gone through. That, for me, was the final straw. Due to their mistake, I wasted over an hour of my time, plus gas money, and ended up with a cheap $20 pillow I didn’t need. On top of that, I had to pay $56 for a pillow I didn’t even want. The employee said there was nothing more he could do to compensate me.”

Helpful Report

Posted 1 month ago

“I had a great experience purchasing a box spring from National Mattress. The online ordering process was simple, the delivery was on time, and the quality of the product exceeded my expectations. I highly recommend them for hassle-free and reliable service.”

Helpful Report

Posted 1 month ago

“Good attention, and great mattress.”

Helpful Report

Posted 1 month ago

“I recently purchased a mattress from National Mattress, and I couldn’t be happier with both the product and their service. The mattress itself is incredibly comfortable and has made a huge difference in the quality of my sleep. I love the level of support and comfort it provides. The service was also outstanding. From the easy ordering process to the timely delivery, everything went smoothly. The staff was knowledgeable and helpful in answering all my questions, making sure I found the perfect mattress for my needs. Overall, I’m very satisfied and would highly recommend National Mattress to anyone looking for a high-quality mattress and excellent customer service.”

Helpful Report

Posted 1 month ago

“Great delivery”

Helpful Report

Posted 1 month ago

“Amazing customer service. Large selection in store. Quick delivery. I definitely will return for my next purchase. I also have referred a few people in which they have made a purchase.”

Helpful Report

Posted 1 month ago

“Great service, Arnold had been fast and helpful.”

Helpful Report

Posted 1 month ago

“Unfortunately the mattress we chose in the store could not be delivered in queen size, so we went for the more expensive king size option. Delivery worked without any issues.”

Helpful Report

Posted 1 month ago

“Easy to order, quick delivery..updated delivery time to be most accurate time. Good product...without spending a lot.”

Helpful Report

Posted 1 month ago

“Great mattress”

Helpful Report

Posted 1 month ago

“The mattress came super quick. (1 day) it was delivered on time and the quality of the product is great!”

Helpful Report

Posted 1 month ago

National Mattress is rated 4.8 based on 10,915 reviews