“Due to money problems, I wanted to cancel my membership. The national trust insist you have to keep paying for the full year, even if you can’t afford to. I just wanted to put the warning out for others. It’s definitely a charity you can’t trust.”
“I sent them an email asking to cancel my membership. They asked me for my address to confirm my identity which I provided. They continued to take my money!”
“not value for money. it might be a charity but the means to get people to sign up is dishonest. joined in August but didnt get my membership card until mid October and the welcome pack with binoculars have run out so not even going to be able to enjoy that little freebie. cancel dd for next year. The 3 houses we visited were unimpressive anyway.”
“So our daughter purchased us a joint membership before COVID 19 hit, due to the pandemic national trust sites closed, now only a very limited number have opened yet National trust are not interested in discussing the options of refunding or extending our membership other than a three month extension which was 6 months ago. They will not listen to reason and sticking to 3 months only. How can they get away with this? 6 months this has been going on and not looking like it’s getting any better yet still take my money. Now I know it’s a charity but I’m only asking to have what we paid for, not too much to ask I do t think.”
“We signed up for dual annual membership and were given cards... and that was it.
Nothing else ever arrived - until they wrote to us again asking for more money for renewal. They claimed they had sent membership items... but they didn't and even an alleged apology gift card never arrived!
I could take them to the Small Claims Court for not fulfilling their side of the membership bargain, but I might have difficulty proving that they defaulted.
"There's nothing we can do" was all they would say!”
