Nationwide Bathrooms Reviews

Name: Nationwide Bathrooms
Address: 135 Doncaster Road, United Kingdom, Barnsley
Rating: 3.29

3.3 Rating 772 Reviews

57 %

of reviewers recommend Nationwide Bathrooms

Company Reviews

Questions

Metrics

3.3

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 095 5000

Location:

135 Doncaster Road, United Kingdom
Barnsley
S70 1UF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed over 6 weeks ago No response from emails, phone calls Have tried to cancel with no joy May have to take legal action to get my money back WOULD STAY WELL CLEAR OF THIS COMPANY”

Helpful Report

Posted 2 years ago

“Dreadful service. No delivery information provided. Bath badly packed and arrived with several damaged areas due to being poorly packed. Not the couriers fault. No answers on the phone or to “support ticket”. No response whatsoever from them. No tracking information provided on the delivery. AVOID LIKE THE PLAGUE. APPALLING.”

Helpful Report

Posted 2 years ago

“Everything was fine but I thought I would’ve got a bit more with the order. Did not know that I would not get a chrome Sink plug and also thought I would’ve got the hidden water system for the toilet I’ve had to buy these separately.”

Helpful Report

Posted 2 years ago

“Very pleased with my recent purchase from Nationwide bathrooms - excellent quality products and really good value for money. Excellent help from telephone support, and goods delivered on time. Wouldn't hesitate to recommend this company to others :)”

Helpful Report

Posted 2 years ago

“Absolutely dreadful, nobody knows what’s going on, delivery over a month late, no updates, any responses are just guesswork (certainly feels like that). Nice people to chat to, but absolutely no idea about what is going on. As I write a delivery is due tomorrow but no notification as was promised. This isa radiator order of over £700, imagine how poorly smaller orders are dealt with.”

Helpful Report

Posted 2 years ago

“The store really nicely displayed their tiles, there was plenty to pick from. The staff was really helpful, working out how many I needed and explaining I could bring back any left over. They delivered on time. Really pleased with the service and will recommend it to others.”

Helpful Report

Posted 2 years ago

“This company are an absolute disgrace. I ordered two Soft-Close Laufen Pro toilet seat covers in mid-May 2022. They arrived within two days. However, one was broken and had, unbelievably, been returned to them by a previously very unhappy customer. There was a note inside the packaging from said customer explaining that he wanted a refund and had tried calling and emailing several times. For my part, I submitted a request to their so-called customer services dept which automatically emailed me with a case number and stated I would be contacted within three working days.I have had no contact within that time and have since tried calling and sent two follow-up emails. I'm now in the process of getting a refund via my credit card company. Please do not give this organisation your custom. They are a disgrace.”

Helpful Report

Posted 2 years ago

“Decided to use Nationwide Bathrooms after seeing an advert on tv and reviewing it online. Couldn't have made a better choice. The showroom is set out really well. The prices of everything are clearly shown, with plenty of choices for every taste and budget. The staff is welcoming and helpful. Can't wait to have my bathroom fitted. Would definitely recommend it to anyone and would use them again.”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer relations. I waited 5 weeks for my order. I called three times and on each occasion was told a different delivery date. When the order did arrive it was wrong. Trying to get this matter resolved is still on going after 10 days, absolutely shocking. Avoid at all cost, I will never use this company again.”

Helpful Report

Posted 2 years ago

“Toilet roll extremely well made felt substantially well-fashioned looks clean in bathroom and supplied with fittings, much better quality than cheaper similar items on the markets. The door hooks are slightly smaller than would have liked but excellent design quality and build. Items were well packaged not damaged in transit and arrived quickly.”

Helpful Report

Posted 2 years ago

“I would absolutely encourage anyone to check out prices on Nationwide bathrooms before buying elsewhere. Saved me money and cannot fault the customer service/delivery speed. 1st class!”

Helpful Report

Posted 2 years ago

“The website was clear and straightforward to use, offering the best price I could find for the items I wanted. Ordering and payment were easy to complete and the order arrived safely and in good time. Recommended.”

Helpful Report

Posted 2 years ago

“Possibly the worst company I've had to deal with. placed an order 5 weeks ago. Called numerous times, each time the same line from "customer service" of "I'll check the warehouse and call you back". I was fed this line THREE TIMES. Not one call back and then, 5 weeks after the order. A refund in my account and a flimsy email. 5 weeks of my time wasted. AVOID AVOID AVOID!!!!”

Helpful Report

Posted 2 years ago

“Quality product arrived quickly and was exactly as described and of excellent quality. I would have liked a bit more email confirmation at various stages but apart from that great, would recommend it.”

Helpful Report

Posted 2 years ago

“I returned goods, still no refund! No reply’s to emails no call backs even being told on 5 separate occasions I would be called back, office hours say open at 9 then messages says it’s closed! I am disgusted with the lack of customer service I would never use this company again, especially if you need to return something for a refund! I was told I would get refunded on Friday still NO refund tried calling again with no joy absolutely disgusted!”

Helpful Report

Posted 2 years ago

“Good website and is easy to order. Delivery on the program. The only issue was the excessive packaging at least 6 times the size of the product box. Overall a good service.”

Helpful Report

Posted 2 years ago

“Avoid avoid avoid. They lie about delivery, lie about dispatch and now I’ve had to raise a dispute with Paypal to get my money back after I cancelled the order. Buy from anywhere else- no matter how bad they are, they couldn’t be as bad as Nationwide Bathrooms.”

Helpful Report

Posted 2 years ago

“I made Order No: NWB3/983837A on 15th April 2022. It still has not arrived! It is now 19/5/2022. I keep getting messages about it coming soon. Apparently its in the delivery warehouse......BUT ITS NOT HERE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Very poor service.”

Helpful Report

Posted 2 years ago

“I ordered a vanity unit on 24th April, delivery promised to be 4/5 days. It is now 4 weeks and still nothing arrived. I have chased and they say they will call back later on in the day with an update but they never do. I tried calling and the phones message says it is outside office hours which are 9 until 5:30 even though it is before 5pm. The phones aren't answered and you can't leave a message. Emails are not answered either. Keep saying it will be with you in a few days and it doesn't arrive. I don't understand why they can't just say sorry we don't have the stock, will now try to get my money back!”

Helpful Report

Posted 2 years ago

“Bought Bissett radiator from Nationwide arrived poorly powder coated, contacted Nationwide, ignored repeated emails over two months, the asked PayPal again ignored, PayPal asked me to return item at a cost of jut under £50 for a refund. This company is so much hassle to deal with, I have now asked my bank to help with the refund of delivery costs, they price it low leave you stranded. I dealt with Andrew who kept blaming Mike, they also use another name Galco to throw off the disputes process Service”

Helpful Report

Posted 2 years ago

Nationwide Bathrooms is rated 3.3 based on 772 reviews