“Nationwide once again has dropped me in it when I am abroad, this time it has forced its customer to upgrade to the app that does not work.
In the past Nationwide worked for its members and it is clear from the scores here that is no longer the case. I will be closing all of my accounts at the earliest opertunity as they are not fit for purpose and can clearly not be trusted.”
“Absolutely rubbish customer service as my sister had told me, before I even went into the branch in my town. I tried to open an account online and for some reason, the attempt was botched. I went into the branch, and after half an hour, they couldn’t find any reason why my attempt to open an account had failed. Then I asked about ID to open an account, resulting in their “staff” standing around going through the ID I had brought (not photo-graphic as I don’t have it) and looking at me as though I am worthless, as I had my Council Tax bill and my Benefit Decision Notice. I tried again online to open an account, by phoning their number - someone said you can’t open another basic account (which is the only one they would offer me) if you already have another one with another bank. I went online and got a standard current account immediately with Halifax - and I asked them can I have an account with another bank at the same time, they said yes, and were kind and helpful. No messing around, they just let me have the account I wanted. Very kind and helpful and very good bank, better than my existing bank actually. No problems at all.”
“Awful, kept us waiting 9 weeks for a little extra on our mortgage only to be told no. Never missed a payment, have far more equity in the house than on our mortgage. I would never recommend them to anyone, I think they are more interested in biying Virgin money than looking after their loyal customers.”
“We worse experience with a bank in my life
I ‘m a bank customer for 5 year !
I was needed a low mortgage for buy the flat , in general they prea prob the aplication , after lost my time 4 h in a video call for make the aplication , they refused the application , they leave me to waiting 1 months for the application answer !!
Shame !!!
And they say , they are not obligate to give a reason !!!!
Shame for make the people waiting for nothing !!!!”
“I am a small investor. I recently sent a bank transfer to Cyprus, where my business partner is. Bank blocked the transfer and the only explanation I got, was that the financial regulations in Cyprus are loose-er comparing to UK and that the company I want to invest with is trading in cryptocurrencies and it has bad reviews on trustpilot. (Hello Nationwide! your trustpilot reviews are not good either, yet you claim to be legit!) At the same time they ignored me trying to explain that I'm doing business with this company, I know it and I want this transfer to go thru. Next thing I know my bank account is frozen, my banking application is blocked, my internet banking is blocked and I have no control over my money anymore! I struggle to contact with their departament they fancily call Fraud Departament, when this magical dept calls me, they can't even give me the correct number so I can call them back. After submiting requested documentation proving the transfer to be legitimate I get "frinedly" email saying their lordships at Nationwide will consider, in the mean time "I am not to contact anyone in the bank"!
DISASTER!!! STAY AWAY!!!”
“45 minutes in the queue waiting to pay cash in, only 2 windows , 1 of which has had the a same person being served, surely they should of been taken aside and dealt with in office
7sets of people walk out.
Abs ridiculous, don’t waste your time at this branch .”
“This website is not authentic. Once they have your money, they respond quickly, but if you want to make another withdrawal, they never get back to you. Without the individuals from the forensic firm, I would have lost the more than $60,000 that they took from me. I filed an online complaint with "Conceptstrd," and their friendly staff helped me get my profit and money back in full. They have consistently been one of my primary sources of help and encouragement. ''Conceptstrd'' is the greatest choice.”
“Nationwide are demanding customers upgrade their banking app when the old app was still working and had several important advantages even if the customer does not want the extra options in the new app”
“Yes, I've contacted '' Evidentltd'' for support, and WORKED over it.
Seek a legal assistance if u have invested and having withdrawal challenges. HAVE Got my money back”
“I couldn't make withdrawals, so I got in touch with the support staff. After an eternity, they at last replied, but they could not offer a reliable justification for the outstanding withdrawals.
After that, my account was frozen one day.
I would suggest looking into more reputable options, like I did, and finding assistance with T O N E L I M I T E D, where my money was returned to me in two days.”
“Incompetence rudeness infornt of my children when opening a savings account then we get all accounts closed
Tried to open savings accounts for my two children. Was treated rudely by branch staff after being advised what documents to take in.
Turns out that Nationwide dont know their own ID policies! Anyhow hours later and several painful conversations and chats later I still could not open an account and made a complaint.
The complaints team rather than resolving gave conflicting advice and the I didnt hear from them for weeks. I called and asked for some one to call back (unfortunatley..) The lady that called kept saying you sai d this and our staff said that etc etc etc and did not accept any wrong doing rudeness or missinformation given. They clearly just rang up to tell me to go away, but saved it until the end of a 1/2 hour conversation... "we have deiced to close your accounts..." What a bunch of ill informed couldnt care less fools. Rather than my children having a positive experience at the branch whilst the open their highly anticipated accounts, I have to somehow explain that mum and dad have been throw out of the bank because they wanted a savings account. What nasty hateful incompetent organisation Nationwide is.. maybe it is better that we are going to another bank. What nasty people.... 0/10”
“I felt duped after investing a significant amount of money in them only to encounter numerous problems and difficulties. Unfortunately, many like me are completely duped by their dishonest business practices. When I asked for assistance, all I got were automated answers that didn't seem to have any chance of helping me or providing any genuine support. Their primary concern was dodging responsibility rather than guaranteeing client satisfaction. Thankfully, with "MADACOVI.CO" 's assistance, my hard-earned money didn't disappear forever.”
“After being scammed by a fraudulent trading platform and experiencing financial losses, I discovered SecuresenceGlobal. Their professionalism, expertise, and compassion stood out to me when I contacted them. The team at SecuresenceGlobal promptly investigated my situation and developed a tailored plan to help me recover my funds, showcasing their extensive understanding of financial scams and their access to valuable resources. Their knowledge gave me assurance that they were capable of handling challenging circumstances proficiently.”
“I believed there was no hope left after being duped by this firm. But, after getting in touch with C:O N C E(P) T-S(T)'R D, they promptly went to work and promptly returned my money and profit within some days. They have a very cordial, competent staff that was always happy to answer my queries. Strongly suggest using their services!”
“I thought I was making a real investment until I tried to withdraw and was told I needed to put in more money. I never received a response to any of my calls or messages, and that's when I realized I had been duped by this company. I confided in a coworker and the staff at Authstag who recommended them, and within three days, I recovered my money back.”
“i still recall how i moved from folks to folks seeking help as a result of the multiple scamming and funds misplacement, which all started to derail me and when i thought i had seen the end of the tunnel came SECURESENSEGLOBAL and ever since i got in touch with them i have been able to get back my lost money back from this scammers”
“I was completely surprised to find that I trusted all the estimates and promises I was given when I invested with them. I had hoped to use the money for an early retirement and a beach vacation with my husband. However, after investing $43,800, I discovered that they had restricted my withdrawals after just 5 days. I was devastated and couldn't bring myself to tell my husband. Thankfully, SECURESENSEGLOBAL provided professional assistance that helped me recover my initial investment and earn an additional $15,000 in profit.”
“The organization does not make it very clear before you invest that you would find it extremely difficult to get your money back when you want it. Speak to someone for assistance might be quite difficult. Without a doubt, stay away from the area. I made a profitable investment with the business that appears in my profile picture and provides all investors with competitive returns.But a big thank you to Admk Ltd. for their wizardry, which allowed me to get my money back.”
“Faith has been wonderful ! As always, Nationwide, and those who take physical meetings with you, are always first class, offering the solutions that are with your interest in mind. Today, faith not only answered all my questions on my existing mortgage, and what was available if I sold and moved, but also helped me to understand how I could move my flexible tracker mortgage today to a cheaper payment, instead of wating to the end of the year when it runs out. This was an incredible bonus I was not expecting. Every little helps ! Thanks Faith !!”
