“I recently sought help after inadvertently transferring money into my Credit Card Account. I contacted this department and was told there was a ‘security problem’ and referred to my local branch. I personally visited the Nationwide Branch in Stockport and was met by Sara who listened patiently to my mistake and immediately contacted the Credit Card Department. The matter was soon resolved with arrangements made to transfer the money back into my current account. I wish to commend Sara for her polite and professional manner in dealing with the matter. Thank you again.”
“We would like to thank Jodi from slough branch for her wonderful help today she’s really helpful we got everything sorted we’re really pleased big thank you to Jodi”
“Big shout out to the manager of Middlesbrough branch for helping me get a full refund for services paid for in advance which i didnt recive. He really did go the full mile for me. Thank you so much.”
“Visited the Nationwide Bank in Slough Branch High Street wereby I was greeted by the Agent Name Maria Monterio always willing to help and resolve any issues with Banking of my accounts she is very helpful and kind and professional in her job and great asset to Nationwide Bank in Slough Branch this 5 🌟 star review for Maria deserves this for the best customer skills she portrait in her line of work. Dated 1.08.2024.”
“Yet again they have not let me down. The staff have so much patience, when you don’t understand they explain things so clearly.
Nothings to much trouble.
All staff are brilliant but got to say thank you to Denise and Charlotte today.
They really do care about the customers.
Please don’t shut this branch down
Mary Dormer”
“Faith has been wonderful ! As always, Nationwide, and those who take physical meetings with you, are always first class, offering the solutions that are with your interest in mind. Today, faith not only answered all my questions on my existing mortgage, and what was available if I sold and moved, but also helped me to understand how I could move my flexible tracker mortgage today to a cheaper payment, instead of wating to the end of the year when it runs out. This was an incredible bonus I was not expecting. Every little helps ! Thanks Faith !!”
“I had a problem with my credit card, the lady in the Bedford branch , was first class, she rung and sorted the problem out, she was so good and helpful, 5 stars with a smile .”
“EXCELLENT SERVICE !!!!
Harry Nagi provided me exceptional customer service.
When I was contacted by Harry I was in the market for a new phone and had been doing some investigating in order to get the best deal. There are so many options available I had no idea which to choose. It can be very overwhelming deciding what is best, especially when you are not familiar with a lot of the terminology.
I explained what I needed in a plan, and it DEFINETLY needed to included a new phone. Harry took the time to see what offers where available, then contacted me with my options. He took the time to explain everything to me and pointed out the pros and cons of each.
Harry went above and beyond to ensure I understood the plan I was getting and how I went about selecting and receiving my phone.
Harry set everything up for me; I did not have to lift a finger. The only thing left for me to do was to decide on a phone.
I would not hesitate to recommend Nationwide !!!
THANK YOU HARRY NAGI FOR ALL YOUR HELP !!!”
“I rang today after a scam which I explained to Laura. I was very shaken, Laura calmed me down and checked and verified everything was fine. She also gave me some helpful hints on future scams, how to block numbers, and also sent an email. I can't thank Laura enough. She's well worth her weight in gold. Thank you once again Laura .”
“Nationwide has really gone downhill recently. Their messaging system is now extremely bad and you can not just make a simple message, you have to go through their Arti computerised system, which MIGHT direct you to someone, but then, the system closes the chat down after about one minute, after which you have to go through the whole logging-on system once more, to find that the person who you were chatting with, has closed the chat down! This happened NINE TIMES to me today, and still nothing has been resolved for me.”
“Great building society very pleased with them theve sorted me out some good deals and I've taken loans out with them as well and their website/banking is really good and easy to use .”
“I have to say I have never ever had any problems with this bank and I’ve tried NatWest, TSB, HSBC. I’ve been with them for over 10 years and so has my husband & son. They are easy to contact & customer service is always amazing !!! Thank you Nationwide!”
“Spoke to Claire at Ramsey Cambs branch who is a credit to Nationwide. She has always looked after my mum and showed real customer service. An absolute brilliant service from Claire thank you”
