Pela Care Corp. dba Habitat Botanicals Reviews

Name: Pela Care Corp. dba Habitat Botanicals
Address: 460 Doyle Avenue, 604,, Kelowna
Rating: 3.44

3.4 Rating 542 Reviews

60 %

of reviewers recommend Pela Care Corp. dba Habitat Botanicals

3.4

Based on 542 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

7783859100

Email:

cristian@habitatbotanicals.com

Location:

460 Doyle Avenue, 604,
Kelowna
V1Y 0C2

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Pela Care Corp. dba Habitat Botanicals 1 star review on 6th February 2020

Anonymous

Anonymous // 01/01/2019

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“Geez this company is a mess. First, when you go to their website it is not easily intuitive to figure out how to login to your customer account. I, like others below me, got swindled into the monthly charge after purchasing the $1 promotion item. However, I had planned on canceling because I knew it would subscribe me. I forgot and that's on me, but my big issue is the fact that my bundle that was sent to me was three more deoderants of the same scent. Why would I want a total of four of the same mediocre deodorant? The process involving these boxes is dumb and not customer friendly. It auto-renewed to three deodorants when the pictures on the website make it look like they send you a variety of products in packages. Again, who in the world wants four vanilla deodorants? The website says customers can log in and change what comes in the packages but why wouldn't you ask the customer what they want at least in their first bundle instead of weirdly sending again 3 vanilla deodorants? Do you care what your customers want at all? This does feel like a scam to me as well.”

Helpful Report

Posted 4 years ago

“Do not buy from this company, they are scamming you by signing you up for a subscription without your permission and charging your credit card monthly. I don’t even know how I could sign up if I hadn’t previously made an account! Trying to email them afterwards was a disaster because they keep sending automated emails and fail to address your questions. They do not even have a phone number! There are many good alternatives to these products that I’m sure you’ll find does not come with a surprise monthly subscription.”

Helpful Report

Posted 4 years ago

“I bought a phone case from PELA and was super excited about it. During check out there was an option for $1 bar of soap so I clicked yes. Then a month later I was charged for a shipment from Habitat Botanicals without ever setting up an account. They won’t refund me and I had to set up an account in order to cancel an account that I hadn’t even set up yet. This is wildly misleading to the customer and I would never buy from them again. Too bad because the phone case from PELA is great.”

Helpful Report

Posted 4 years ago

“I was a first time orderer from Habitat Botanicals and I got their full bundle for $8 after purchasing a phone case from Pela. The packaging was completely compostable, and everything was what I had expected. The conditioner bar did not come with my package but within 15 minutes of emailing them they had already resolved the order! Their shipping was fast even during the pandemic. I love how the lipstick and deodorant feel on my skin, and they smell so good! I would definitely recommend those two, and I can't wait to try the conditioner.”

Helpful Report

Posted 4 years ago

“Let me just say, I love pela in general and I am obsessed with the habitat botanicals chap stick. It is soooo soft and luxurioussss. To all the haters below, yes wait time was long but cut them some slack jeez. They had just been acquired by pela. Also, yes the deal of adding the subscription is slightly shady but it is super easy to cancel so I wasn't that fussed about it. Highly highly recommend the chap stick - so great.”

Helpful Report

Posted 4 years ago

“I wish I could give this company Zero stars but that’s not an option so I had to give them 1 just to write this review! DO NOT order anything from this company!! They are super dishonest and sign you up for a subscription after you order a sample product! They do not tell you they are keeping your credit card on file and they will be Charging you every month for a subscription box you didn’t even order. And what’s funny is you have to sign up for an account to even cancel this hidden subscription!!!! HOW DO YOU SUBSCRIBE TO SOMETHING YOU DIDN’T EVEN MAKE AN ACCOUNT FOR?? Then when you reach out to customer service they turn it around on you like it’s super clear which it’s CLEARLY not!!!! Then they want YOU to pay for shipping the product back!!!!!! They are so unprofessional and said of course you signed up for a subscription it’s not like we are giving products away for free!!!! Literally do not order from these people or you will be scammed out of your money as well! I will be disputing the charge with my bank and contacting the BBB.”

Helpful Report

Posted 4 years ago

“this is a scam, not because of it's products, but because they are dishonest. You will buy your phone cases on pela and at checkout you will be tempted with a "free trial" of vegan/natural products from habitat botanicals, once you choose your $1 gift they will not tell you that you now have a subscription for them each month, and that you will need to create an account to delete the subscription, and they do not tell you that the $1 will turn into $10.30 if you fail to send back their product and pay for shipping on your own. Their emails are automated with the same message because they encounter this problem very often. It is such a shame because they could probably sell their products without the shady business practices.”

Helpful Report

Posted 4 years ago

“I had such high hopes for Habitat Botanicals. They upsold me into buying a couple months worth of their products back in April or so. A month and a half later, they finally emailed me that my package was sent out. Never received it. I contacted customer service who put in another order and promised it would be a priority. Another few weeks and nothing. I had to contact customer service again and then they finally sent it, only to be missing products. Every time I've contacted customer service, they will answer the question, but do nothing to retain you as a customer. With as many poor reviews lately, why not go the extra mile and try to keep customers? Also, the products I received looked NOTHING like the pictures other people have posted or what was online.”

Helpful Report

Posted 4 years ago

“The same story as many described below, I bought a trial package for $9. After one month I was notified that the second package was shipped and I was charged $43. The support was useless. I had to create an account to cancel the subscription that I never subscribed to. The support told me that they will issue a refund when I will send the package back for my own expense. I opened a dispute with the credit card, they froze the funds while investigation proceeding, and after 2 days the credit card was happy to get my money back. Dishonest business is not appreciated.”

Helpful Report

Posted 4 years ago

“I was signed up automatically to receive more products, after one purchase. I could not find where to cancel. The products were sent without letting my know or agree to them. I had to pay return shipping, and get help to cancel the "subscription"”

Helpful Report

Posted 4 years ago

“If I could leave 0 stars, I would. I was led to believe that I was receiving a "$1 product with free shipping" with the purchase of my Pela phone case. I was signed up for a $30 monthly subscription box without creating an account and when I reached out about a refund I was told I would have to pay to ship the product box before I received a refund. They wouldn't cancel the order or refund me for the box I never ordered.”

Helpful Report

Posted 4 years ago

“Extremely disappointed with how they do business. I ordered their free trial, which did take a while to get here, but that's fine. I might've even ordered from them again because they did seem to be a good company. But no, they decided to charge my account for a "subscription" I didn't sign up for. Not cool. Clearly this happens often enough that they have an automated email set up for cases exactly like this, which really only worsens the situation.”

Helpful Report

Posted 4 years ago

“As others have noted, very bad customer service. I also received and was charged for a subscription box that was a surprise to me, and the back and forth with their customer service team was uncompassionate, unhelpful and unprofessional.”

Helpful Report

Posted 4 years ago

“Bought a product from their sister company Pela and loved it so tried a coupon for $1 sample from Habitat and ended up ordering 3 bottles of sanitizer as well. Love it, great products, thoughtful eco friendly packaging, excited to try out their deodorant next! I just read previous reviews and I did not have any troubles. We need to be understanding of challenges during COVID and I think past disgruntled comments were not considerate of the unique and challenging circumstances the whole world is facing right now. Give this company a chance, they stand for something good and they’re products so far have been great!”

Helpful Report

Posted 4 years ago

“This company is a complete scam. They offer discounts and take your credit card information without informing you that you are being signed up for a subscription. When they charge you it is in USD even though the product is made 45 minutes from where I live. When I advised them of the error (being charged and subscribed without consent) they told me I had to sign up for an account in order to cancel (meaning that I never actually signed up for anything willingly). When asked to cancel repeatedly I was told I needed to sign up to do so. I was not willing to put my payment information at further risk as I had already been charged without consent. I was told by Shaylee that the company does not have a phone line (bizarre) and that they do not provide refunds. I was also ignored regarding my concern of never signing up. Third company is a scam. They also did this to a friend of mine who had the same experience. They do not make it clear that they are taking your payment information for further charges. They do not offer decent customer service. And clearly are not even legitimate enough to offer a phone line. I am in customer service. I am well aware that this this not reasonable. Never ever use them. Terrible company.”

Helpful Report

Posted 4 years ago

“The customer service is horrible. They are unwilling to work with you to solve problems and are short over emails. Their customer service team is the worst I’ve ever contacted and will NEVER support their company or their sister companies again.”

Helpful Report

Posted 4 years ago

“This is a company who operates in modes of predatory business practice. This company is a scam that will opt you in on a subscription, charge you unknowingly, run you in circles, and waste time and resources. Which is ironic for a company who operates on the premise that it offering products that are sustainable, zero waste and inherently good.”

Helpful Report

Posted 4 years ago

“This is a scam. I was not told I was signing up for a subscription, nor was I sent the two emails they told me I had gotten before they charged me and shipped a second bundle. You literally don't even have an account (I had to sign up for an account before I could cancel my subscription) and somehow they think it's okay to charge you. I asked for a full refund, but was told I could only take my time to ship the product back with shipping at my expense for a refund. This was an easy fix but they refused to take responsibility for their error.”

Helpful Report

Posted 4 years ago

“Be aware, that if you order anything here, they will make it a subscription without any notification and will charge you the full price the next month! I had to make an account to cancel the subscription.”

Helpful Report

Posted 4 years ago

“I ordered several products in February and haven't received anything yet. I've emailed customer service several times, and each time I get a promise that my order will be shipped soon. These delivery times are complete fiction.”

Helpful Report

Posted 4 years ago

Pela Care Corp. dba Habitat Botanicals is rated 3.4 based on 542 reviews