Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,701 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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267

Anonymous

Anonymous // 01/01/2019

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“Excellent - Both of my Corso's love this food, especially the tripe mix, Just about to order their second helping :) Very nice packaging”

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Posted 1 year ago

“My puppy absolutely loves Naturaw. It is a great option if you are wanting to get into Raw feeding, provides so much nutrients and bonus… the packaging is beautiful!”

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Posted 1 year ago

“I have a very fussy Labrador and terrier. Not now! They love this meat.”

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Posted 1 year ago

“Arrived promptly and well packaged. I have an extremely fussy maltipoo who can go days without eating anything at all but she appears to be enjoying this more than most meals.”

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Posted 1 year ago

“My dogs love this food, I’ve tried a few and this is definitely the best quality so far. Packaging is great, my only complaint is the liner which gets stuck to the food and becomes a bit fiddly and messy to remove.”

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Posted 1 year ago

“As a new customer to Naturaw I am very happy with the quality of the food, the packaging and the service. Found Naturaw because I needed a specific single protein food, and remaining a customer because everything is excellent. The packaging is much nicer than any of the other brands I have tried.”

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Posted 1 year ago

“Great product, our dog looks fabulous on it.”

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Posted 1 year ago

“Delivery was great, clear emails and tracking from the team. Our dog has been eating raw for a few weeks, hard to tell if it's benefiting him or not, will have to see once we get through the first order if we decide to stick to it. He loves the food so far!”

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Posted 1 year ago

“Great to know that I’m feeding quality, healthy, nutritious food (which the dog loves) with a real focus on sustainability (which I love). Efficient service. Only slight issue has been limited stock of the subscription that I wanted to go for.”

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Posted 1 year ago

“Love finding these free range meats for our girlies. We have 1 very fussy girl who will only eat Naturaw now.”

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Posted 1 year ago

“Great quality food with high standard animal welfare and organic ingredients which my dog absolutely love. B corp awarded business, recyclable cardboard packaging and ability to return the wool lines are much appreciated bonus. Overall 10/10 from all of us!”

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Posted 1 year ago

“My 2 bolognese dogs and 4 chihuahuas all love your food and I love your very environmentally friendly packaging and the quick and easy way I can weigh and serve 6 bowls of food to my inpatient dogs who all eat it as fast as they can 😍”

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Posted 1 year ago

“Bailey has been eating Naturaw for 3 years now and he loves it. It made such a difference to his digestion and toilet habits.”

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Posted 1 year ago

“Bought a few boxes of Naturaw to try. All over its outside packaging it states plastic free. I gave my dog the food in the cardboard packaging - he reluctantly ate some of it. The next day I gave him another one and put it in his bowl this time. I then realised they have some sort of recyclable plastic covering on the bottom of it which my dog had eaten. I was horrified and emailed customer services to find out what it was. I had zero response from them which is shocking. My dog has now tried different flavours, all of which he sniffs and walks away from. The only response I get from them is asking me for a review so here it is!! More than disappointed with their customer service. Should be a warning on the outside there is a plastic type packaging at the bottom of the meat. My dog refuses to eat it.”

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Posted 1 year ago

It’s not plastic it is greaseproof paper - and there IS a note on the other packaging explaining this. Our customer service team will be in touch on Monday

Posted 1 year ago

Good Morning Suzanne Thankyou for your review and thoughts, although we do find these comments a little perplexing as our customer service team responded to your initial email as soon as we re-opened after the weekend (our working ours are Mon-Fri 8am-4.30pm). We received your initial email on Sat 6th April 11.26 am and our lovely Abbie responded on Mon 9th April at 9.47am - perhaps this email has found its way into your junk/spam folder? If you could please check we would be most grateful. You can see a copy of her response below: "Good morning Suzanne, Thank you for your message, we do have a small piece of greaseproof paper on the bottom of the meat, rest assured there is no plastic included in any of our trays. The small sheet of paper under the product may look insignificant but it’s an essential part of the manufacturing process – in basic terms it allows us to portion the meat more accurately, as it stops the product sticking to the conveyor belt resulting in uneven pack sizes. Without it, every pack would have to be manually weighted by hand resulting in a cost increase. Hope this helps, if you have any further queries please don't hesitate to get back in touch. Kind regards Abbie" In response to your dog walking away from the food, we find most dogs take to our food straight away, and indeed many dogs that struggled to eat before are suddenly very interested in their food again. However, they are all individuals and some can be a little more stubborn than others. In this case you may find mixing a little of something they've had before and love that has a strong flavour (tinned pilchards/sardines are usually our go to tip). If you have fed raw but a different brand the texture could be very different, we mince a coarser meaty mince but other brands are much finer and mushier texture. If they've been eating food with vegetables in this could be a difference too. Mixing some of her previous food in and gradually reducing that could be a good idea to get them acclimatised. We would always suggest putting the food down for 20 minutes and if not eaten then popping in the fridge and saving until the next meal. Some dogs can be stubborn and if they are turning up their nose at more than one mince it would suggest it's not that it is dislike (it's very unlikely to dislike every meat) but that they are just unsure of change, may be a little battle of wills but unless you have a poorly dog or a very young puppy skipping a couple of meals will do no harm. I hope this helps but if you have any further queries please do not hesitate to contact us woof@naturaw.co.uk Kind Regards Amy

Posted 1 year ago

“Wouldn’t feed anything but Naturaw to my dog Charlie”

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Posted 1 year ago

“Hi, our Cavapoo loves your food and keeps him healthy”

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Posted 1 year ago

“My boxer Mickey loves this food after trying various raw beans this is the one he eats all of 5 ⭐️”

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Posted 1 year ago

“My very fussy Lurcher loves Naturaw. We spent years throwing away opened, uneaten tins of expensive dogfood until we found this. Dish is always licked clean and she is fit and healthy with the best teeth our vet has even seen on a 10 year old Lurcher! The perfect balance of the best ingredients (and as far as Iz is concerned) no vegetables!!”

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Posted 1 year ago

“Ruby loves her Naturaw food. Delivery is always fast by DPD and food is well packaged.”

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Posted 1 year ago

“I’ve always received 10/10 service from naturaw and love that they have a convenient live chat that someone will reply to the next day if you contact them out of hours. The staff are super helpful and friendly! My dogs love the recipes and I like that I’m doing something good for the planet by using them!”

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Posted 1 year ago

Naturaw is rated 4.8 based on 2,701 reviews