“Worst customer service ever. I have been on the phone to the customer service to try and sort out an issue because their online banking and online credit card banking systems aren't unified (so inconvenient).
No support, understanding or even the slightest attempt to help. Their personnel need training on the fact that expats who live half way around the world cannot pop into their branches as easily as that. Next time I'm in the UK, I'll definitely be popping into a branch, not for support but to close this account! Learn to treat customers right!”
“I had to wait for another card to be delivered since the chip on mine was ruined in the machine! I was told that it was a maximum of 3-4 days for another one to be delivered.. 2 weeks later still no card and I was told another had been sent by special delivery but still no card not impressed! Had to set up another bank account with another bank!
Not a happy customer!!”
“Customer service is shockingly bad. NatWest have refused to allow me to transfer my own money twice in a week. I asked for my branch manager to call me to explain. Nope. Not possible. I'm not allowed to speak to him.”
“I have Asked to extend overdraft ...instead I was offered if I can save £50 a Months in savings account or open child savings account....
If I have savings I wouldn’t ask to extended my overdraft.......!!!!!!”
“Won't answer the phone in a timely manner, keep blaming this on unusually high levels of demand (which, given this the most common response, would then surely make it usual) and can't follow simple instructions.”
“Natwest doesn't even deserve one star. We have had multiple issues with the bank. The latest has been my legal change of name. Every other organisation I have dealt with (HMRC, DVLA, DWP, local council, utility providers etc) has been very helpful and understanding of me as a disabled customer with mobility and communication challenges. Not Natwest. One month on and the matter is still not resolved. The options they have offered have been "fair and reasonable" - to Natwest and not to me. To top it off they paid £50 'compensation' in to my account this week and because I challenged them they then threatened to take it out again. What a lovely way to treat a disabled customer who they know is 100% dependant on her husband and, with no independent income, worries so much about money and just getting through each week, let alone month. We have been loyal customers of Natwest for over 15 years - more fool us!”
“The most useless bank I've ever had the pleasure of dealing with.
We opened a Natwest business account in October 2017, when we set the account up online it made no mention of linking personal accounts and joint accounts, however once we had set the account up - they linked myself and my other colleagues personal account to the business, which we did not own or have a shareholding.
Secondly, we asked for dual authorisation on the account for transactions over £1,000, which the application made no issue of - however when the account was opened, this was a completely different matter. It allowed myself or my colleague to transfer money around without any authorisation etc.
When I called Natwest and asked to raise a formal complaint, they had said they have logged it on the system and would get back to me. No one ever got back to me.
After the appalling customer service, we decided to close the account almost immediately after opening. They made us jump through so many hoops.
One of our employees linked to the account was leaving prior to us closing the account, to remove her from the account as a signatory was almost impossible. I wrote a letter with authorisation to remove her, two weeks later when the employee was due to leave the company, she informed me she still had access to the account.
I called Natwest and they told me my letter would not suffice to remove her from the account - How about pick up the phone and tell me that? Instead they left it and didn't feel the need to communicate to me that specific forms had to be filled out. Even when I filled out the specific forms they said it would only take two working days and ended up taking nearly two weeks, meaning the employee had access to company funds after they had left the business! Just unacceptable, this should be instantaneous.
I would never recommend Natwest to anyone.”
“I would urge anyone looking to open a Natwest Business account not to even attempt it. The Business customer service advisers are shocking they give you the wrong information and the level of training is shocking.
It took 6 months to change signatories on a Community Account, even after they changed the signatories they still sent the bank statements and correspondence to the previous signatories home address, When i realized what had happened i was then advised to fill in yet another flipping form.......
If you decide to proceed with opening an account, all i can say is you have been warned !!!!”
“The customer service at NatWest was extremely helpful and the advisor went the extra mile and spoke with her manager to issue a letter. Also, I was happy with the mortgage process, as the staff in Barnsley branch offered great customer service.”
“A long queue with only 2 cashiers. Both the automated paying in machine and the automated coin counting machine were out of service. More cashiers required to prevent 20 minutes wait to get seen.”
“A long queue with only 2 cashiers. Both the automated paying in machine and the automated coin counting machine were out of service. More cashiers required to prevent 20 minutes wait to get seen.”
“Everything is slow and difficult, one month waiting to be able to operate a debit card, more than 200 pounds on overdrafts as they don't alert me when I have -1 pound in my account, and I even had to send 3 letters to close my account. Please choose any other bank and you won't regret it.”
“Cardreader failed, then website was down. Telephone service with 15! min wait, got cut short once, cut off once eventually after 4 hrs including 45 !*"&!! mins waiting for someone to pick up the phone got money transferred. Plus they have shut 3 nearest branches. TSB hear I come and wont have to spend half a day with this bank which seems don't give a monkeys.
Ask the telephone banker how many people work as call handlers and then lookup number of NatWest customers then look up CEO salary.”
“I wish I could give a lower star (something lower than 1) I applied for a loan, and instead Natwest closed my account. I called and they literally said I’m owed no explanation why...and while still talking the lady said good bye and hung up (while I was saying pls I still av another question)
I don’t understand!!! I really don’t!!! I’ve been building my account for years, I just asked for 3k loan which I can pay off in less than 2 months, I am in shock and so pained I almost feel like crying...
you should at least tell me why you have decided to close the account when I’ve done nothing wrong! I’d have preferred they just refused the loan and save me this peace of mind.
For this...I’d close my son’s savings account, my wife, my business and even both parents have agreed to close down their Natwest accounts, if this is how they treat clients.
Utterly disgusted”
“I was a victim of mobile banking fraud 29/11/17 NatWest say they wont refund any money that was taken because they said I have passed on my personal details. I have been with this bank approx. 17 years and now locked into a fight to get my money back. I have since found out there are various articles being published online about how fraudsters are able to get into Natwest mobile app I am switching to a new bank with better security as Natwest do not care and totally refuse to help. Natwest is supposed to be financially secure institution but its far from it PLEASE DO NOT BANK WITH NATWEST. Its totally ruined my Christmas, its left me physically sick and I feel so violated, I was under the impression everyone was innocent until proven guilty, but not if your dealing with Natwest its the other way round”
“The worst bank you ever! if your bank cant keep your money safe then what's the point of having a bank? and after someone has fraudulently taken your money, if you're bank are being the most unhelpful people out there then what's the point of banking with them! i rather keep my money under the mattress! My card details was somehow compromised and the someone made transactions, i called NatWest and they tell me to call the retailer, i call the retailer who acknowledge that it was fraud but need my bank to contact them to return the money. i call natwest again they say they cant do anything as i have an account with the retailer, even though the transactions were not made from the account i have with the retailer. what a rubbish service and bank!”
