“I witnessed sheer arrogance and aggressive rudeness from one of the female staff members towards a gentleman last week. He was trying to sort out a problem and from her tone and attitude it was clear she thought he was the problem. She told him that her colleague had already gone 'above and beyond ' to help him and he politely pointed out that he would have no way of knowing what was Nat west policy in terms of going above and beyond. The interchange carried on for a good 10 minutes and while I would rather not have been waiting in the queue I was more worried about the crass and unprofessional treatment of another customer.”
“Years of mistreatment and poor service, amazingly they've managed to get worse. So bad that after putting up with the pain I'm moving banks (35 years with NatWest not one positive memory of dealing with them)”
“Hi I have called the costumer service to renew my card
And I give them my address and I receive all litter in it I have been living in this address for more than one year and I have been waiting for more than 45 minute
And every one of the costumer services transfer me for another one”
“Went to the branch today. Asked to wait just to transfer money to other account. Waited for 30 mins so I approached a staff for an update, asked me to open my app while standing in the corridor and so I asked if we can sit down to one side rather than standing in the middle of the corridor but at the end she can’t help me and asked to wait for my turn to be called. So I have to continue waiting”
“Worst in branch customer service I have had. Lack of care, interest, kindness. It takes nothing to be a little kind and caring.
Nat West is not an online bank and has many branches but I never want to go to a Nat West brand again.”
“No local branch phone number, they do not take appointments.
Online Nat West bereavement phone service will cause more deaths due to fatigue waiting for a Moron to answer who does not know anything and can do nothing.
The 1 star rating is way to high.
Below Zero confidence in Nat West now and will be closing down accounts.”
“I am sorry to hear that you are unhappy with our service. We have recorded your complaint and our investigations are on going. We may need to contact you to make sure we have a thorough understanding of what has happened (this may be from a withheld number). We will be in touch with you within the next four weeks to update you on the progress we have made if we have not been able to resolve your complaint.
So that you know how we handle complaints, we have attached a link to the explanatory leaflet. Within this leaflet you will see that if we are unable to reach agreement with you within eight weeks, you will have the right to approach the Financial Ombudsman Service. We hope to have provided you with a full response before then and if this isn't possible for any reason, we will write to you to explain why.
If you have anything further you would like to add to your complaint, please email us at customer.relations@natwest.com
Alternatively you can call me or a member of my team on 0800 056 3574. We're here from 9am to 5pm Monday to Friday. Calls may be recorded.
Yours sincerely
Customer Service Team”
“Ever since NatWest decided to change the payment methods (weekend payments and bank holiday payments)
I get paid every Friday by bacs my employer also banks with NatWest I have to wait until the Tuesday after the easter bank holiday to receive my wages I think that is absolutely ridiculous”
“THE MOST STUPIDEST BANK AND EVIL BANK IN THE WORLD.AVOID AT ALL COST..BOYCOT NATWEST AND RBS ..PEOPLE ARE UNFRIENDLY AND EVIL..ITS A CORUPT BANK AND I WILL TAKE MY MONEY ELSE WHERE..VERY EVIL BANK STAY AWAYY”
“Long queue and only 1 teller. Had to wait ages to be served. Will be considering changing banks soon as it appears that things are not going to change.”
“After a human error at a local branch I called the business banking telephone number to try to correct the issue, I was told that the branch would call within 30 mins and 3 hours, in the end I went to the branch a 25 mile round trip. Okay so the branch made an error but the point is that the staff somewhere in Merseyside i believe, were so rude, obstructive and all I could hear was "huffing" on the line. When this was commented on the obnoxious woman said I'm ending this conversation and "click!".
A great way to treat a customer of over 30 years!”
“Holloway branch my local for all my life. Thanks to Zak and Francis for doing everything and spending thier time for resolving my financial issues which were causing stress. Love Natwest. Best bank in UK IF not entire world. Wouldn't change it even if I was offered money. JJ”
“Lee TREAGUS at the Hereford branch is the biggest bullshitter of all time. The LIES to get me to open an account.
1. WE Will help you transfer your account , money and direct debits to us
LIES LIES LIES !!!
2. WE Will close your account for you with your old bank. You need not do anything and it will cost nothing. >>> More LIES LIES LIES !
3. WE will reward you with £150 for opening with us. >>> EVEN MORE LIES LIES LIES. The guy must be an ex politician.
DO NOT BE TAKEN IN BY THIS IDIOTS FAKE SALES PATTER. ONCE he has you sign an Account he will tell you to peace off and SORRY I CANNOT HELP YOU WITH SOD ALL. HE has had his new customer CPMMISSIONand noe does not five a sod about customers. His title is SPELT WRONG. It say Senior Personal Banker but there is a letter wrong in the word Banker. This sums him up to a T. STAY CLEAR OF NAT WEST . OPEN AN ACCPUNT WITH AN HONEST HELPFUL BANK.”
“I've banked with Natwest for over 20 years and had no problems with them. I've had hassle trying to set up a new payee on my account as this must be done using a key card, all of which have never worked, meaning this must be done over the phone or in branch. Other than this they've treated me pretty well. I've also banked with Barclays who regularly tried to defraud my account! Thankfully have now cut all ties to Barclays and will stay with Natwest.”
